Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.3
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
50
4 Stars
22
3 Stars
17
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
1
Save yourself some money. DO NOT BUY THESE
on March 25, 2024
Posted by: Autistic about audio
from Wisconsin
I bought these to replace my lost Raycons and these are easily the worst earbuds I've ever had the misfortune to use. They do not fit, they hurt to use, touching the earbud activates random functions on the earbuds themselves, they do not seal to your ear so you can hear everything around you, the audio quality is terrible. Just a horrible product. I've used JBL earbuds in the past and I am deeply disappointed by this product. The only thing keeping me from throwing it in the garbage is the egregious amount of money that I spent on them.
Response from jbl.comBy Customer Support, Customer Support, March 27, 2024
We appreciate you taking the time to provide us with your feedback. Our JBL Tune Flex comes in three different sizes sealing ear tips. For the headphones to give you the best audio response, you must create a tight seal within your ear canal. You may try the different sizes for optimal sealing and audio performance. If you need further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Stopped Charging
on March 18, 2024
Posted by: Anonymous
from Gadsden, Alabama
The right ear bud stopped charging after 5 weeks. The left one is still good.
Response from jbl.comBy Customer Support, Customer Support, March 20, 2024
We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
not so great
on March 18, 2024
Posted by: Delores J
I was unable to attach the jackets on the earbuds.
By Customer Support, March 18, 2024
Thanks for reaching out. Our JBL Tune Flex has an extra small tip aside from the three sizes of ear tip that it came with, it is attached to the earbuds, unlike other sealing ear tips. You can remove this tip to change and put the size you prefer. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
So many problems
on March 12, 2024
Posted by: Cuzcan
from Maui, hawaii
DO NOT BUY THESE EAR BUDS! I bought this last month and I'm already having problems with the charging. Never charges when you put them away. Always connects when I'm not using it. And the worst part is for some reason the earbuds likes to pick up high frequency noises and it screeches in my ear. DEFINITELY NOT WORTH 100. DO NOT BUY
Response from jbl.comBy Customer Support, Customer Support, March 14, 2024
We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. In order for the headphones to give you the best audio response, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. It is best to try this with all of the provided ear tip sizes, until you find the one that accomplishes this most easily. Once you've done this a few times, it becomes very easy to do every time you put them in your ear. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Great features pffft.
on February 25, 2024
Posted by: AlsoUnhappy
from tmobile
The worst piece of plastic junk I have purchased to date. They do not charge in the case MOST of the time. They drain their own battery in constant feedback from within the case. Thats only if they arent already drained due to constantly looking for a bluetooth signal because the are of to low of quality to make contact in the charge case. Even when charged they have to be jostled with for 5 minutes to turn on because they dont recognize they have been removed from their case. This has been from day one and will be my last JBL product.
Response from jbl.comBy Customer Support, February 25, 2024
We're here to help with your JBL Tune Flex. To avoid getting drained when inside the case, make sure to close the lid so the earbuds will stop connecting and start to charge. Also, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. We recommend cleaning the contact points on the earbuds and charging case. Please contact our customer support if the issue remains after following the cleaning instructions on this link: https://bit.ly/4bFdESo
Written by a customer while visiting jbl.com
Customer Rating
5
Great for people with small ear canals
on February 11, 2024
Posted by: Supa Dave
I have small ear canals and every earbud I have tried hurt my ears. I decided to give these a try and they fit my ears great. They are comfortable to wear all day and they sound great. They also stay in with no problem. Thanks JBL for making ear buds for people with small ears.
Written by a customer while visiting jbl.com
Customer Rating
5
All around great quality!
on February 10, 2024
Posted by: Ben1999
I love the headset! Highly recommend JBL to anyone looking for a good headset!
Written by a customer while visiting jbl.com
Customer Rating
5
Great features, perfect fit
on February 5, 2024
Posted by: Akoakoako
These are exactly the kinds of earbuds I've been looking for -- comfortable fit and doesn't move around when I laugh, smile, or run (an issue with other earbuds I've tried). After wearing them a little while, I swapped the silicon for the small size, which is perfect for my ears. The app is handy, too, for custom sound profiles.
Written by a customer while visiting jbl.com