Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.3
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
50
4 Stars
22
3 Stars
17
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
1
Waste of money.
on April 23, 2025
Posted by: SanderJ
from Santiago
After only 6 months of use, I can't hear anything anymore through my left earbud (despite cleaning regularly and according instructions), and the right one lost it's (already short) battery life, which is now one hour at best.
The sound quality isn't great either, I had earbuds costing half the price with better sound quality.
I'm surprised they can market these as noise-cancelling, because they don't cancel any noise at all.
The touch buttons are horribly inconvenient, as you constantly touch them when you want to take out your earbud. And they don't register when you actually want to press them.
The design of the case is poor as well. A lot of times I put the earbuds back in the case, to discover one hour later that it never contacted to recharge.
Don't buy these. You can get way better earbuds (literally in every aspect) for half the price. Very dissapointing from a company that is known for quality products.
Response from jbl.comBy Customer Support, April 25, 2025
Thanks for sharing your feedback on our JBL Tune Flex. We'd like to work with you directly to address the issues with your headphones. If needed, we'd also like to get more information so we can check your options. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Not as good as I hoped
on March 31, 2025
Posted by: Brian M
from South Carolina
Bought these less than a month ago and there a decent amount of problems. They didn't seal in my ears that well, and after dropping them a few times, the audio became really quiet. Also the app would be better if it allowed for full customization, instead of the preset control layout. On the plus side, the design and quick charging were really good. They also sounded good as well.
Response from jbl.comBy Customer Support, April 2, 2025
Thanks for your feedback. In order for our JBL Tune Flex to give you the best audio response, you must create a tight seal within your ear canal. To achieve the best seal and secure fit, try to angle the ear tip slightly downward to make it easier to insert into your ear canal, then gently twist the earbud to fit it securely into the shape of your ear. It is best to try this with all of the provided sealing ear tip sizes until you find the one that accomplishes this most easily. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Best - Most Durable
on March 15, 2025
Posted by: Caleb367
from Maine
Quality product! These headphones have wonderful sound. The customizable touch buttons are amazing for quick changes. These headphones are durable! I fell and dropped them in the winter in my driveway. After plowing, snowplowing, and 6 months later. I found them in the yard. THEY WORKED! Charged them, put them in my ears and started listening again!!! Now I have two pairs since I bought another pair when I lost them initially. THEY STILL WORKED! Couldn’t believe it. Scratched a little on the outside, but literally looks gentle used. High quality product!!!
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality!
on March 15, 2025
Posted by: Hbock36
from Ohio
I lost 1 earbud in the snow when shoveling. Found it 2 months later when the snow melted and it still worked!! I have no issues with sound at all and I am extremely impressed that it still worked after being stuck in snow and water for months. I will be buying more from this brand in the future!
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, great battery life, poor design.
on March 13, 2025
Posted by: GuyWhoOwns7pairsOfJBL
Great sound quality and long battery life. The ear pieces however didn’t fit anyone’s ears. Not in my house, not with any of the people I tried to give them to. They just fall right out. Major design flaw. Not very loud either if listening to music is your primary purpose in buying earbuds. They were great for phone calls though.
Response from jbl.comBy Customer Support, March 17, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may also try using the different sizes of eartips for our JBL Tune Flex. Regarding the volume issue with your earbuds, please connect them to your other devices to see if the same issue occurs. If it does, please follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
tuneflex battery is awful
on March 12, 2025
Posted by: Saga SL
from Sri Lanka
i bought tuneflex earphones one and half year ago and earphone battery is awful. it will turn off within 30 minuets both. i cleaned the charging ports and charged one by one earphones separately. but nothing works.
Response from jbl.comBy Customer Support, March 15, 2025
Thank you for your feedback. Our JBL Tune Flex has up to 32 hours of battery life. This may vary depending on volume and music content. Please try charging both earbuds to 100% and then listen to music without any bass boosted, and at a very low volume. If it lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
DO NOT BUY
on February 13, 2025
Posted by: Tj88822
Do not buy. They are just ripping you off. The headphones are awful, they don’t charge, they don’t work, it doesn’t matter how much you clean them they don’t charge. Huge waste of money.
Response from jbl.comBy Customer Support, February 15, 2025
Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Awful
on February 8, 2025
Posted by: Zach Z
from Denver, CO
I bought these headphones to replace my last set of earbuds and I can say for certain that I won't buy these again. Complete waste of money. Within a month, one of the headphones won't charge. They don't turn off without the app, so they randomly connect and are using battery when you least expect. If you are traveling, working, or just rely on your headphones, these are a total waste of money.
Response from jbl.comBy Customer Support, February 9, 2025
Thanks for your feedback. With our JBL Tune Flex, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, the pogo pins may be damaged. For further assistance, please contact us.
Cleaning instruction: https://bit.ly/3S4bOkQ
Cleaning instruction: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com