Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.3
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
50
4 Stars
22
3 Stars
17
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
2
No me gustaron, y perdí mi plata de otra compra
on September 15, 2025
Posted by: Anonymous
Hace mal contacto , suena como si tuviera interferencia , no me gustaron
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on September 13, 2025
Posted by: Chad1
from Ohio
Don't buy. I have had these for over a year. They work fine in the beginning then over time the left ear bud won't connect or charge. Then both dont connect to the phone. I have tried the reset and it works for a short period. You have to constantly clean them to get them to charge. If you want to spend a percentage of your workout trying to get these to work buy them. I would recommend spending more and buying Apple or Samsung.
Response from jbl.comBy Customer Support, September 13, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Tune Flex didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible
on August 24, 2025
Posted by: adamelias
from Pennsylvania
I bought these earbuds a little over 2 months ago and for the first month they have been fine, now they are: 1. Staying connected to my device, while in the case. 2. When i put the earbuds in the case they make this loud beeping noise and it doesn’t stop until i put it on the charger. 3. The LED lights on the charging case are going crazy, flashing and turning off and a whole bunch of other things. I would give 0 stars if I could and I am very disappointed in this product because i use JVL speakers and they are amazing. Very disappointed
Response from jbl.comBy Customer Support, August 25, 2025
We'd like to help you with your JBL Tune Flex. This kind of issue is frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. This can be resolved by cleaning the contact points on the earbuds and charging case. Also, please wipe down any excessive moisture on or around the charging port of the case, and leave it in an area to completely dry off. Once it is completely dry, try to charge the charging case again. If the issue still persists, our products have a 1-year manufacturer warranty upon purchase, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact and for the cleaning guide, here is the link for your reference: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
2
Very disappointed
on August 19, 2025
Posted by: theredace
from Austin, TX
Super disappointed in these. They're decent when they work, but they've stopped charging after only a couple months. Half the time, I put them in the case and one or both just won't register that they're in the case, and they won't charge.
When they DO charge, the battery life is abysmal. I'm lucky if I can get a single hour of use on a full charge.
Response from jbl.comBy Customer Support, August 20, 2025
Thanks for your feedback. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, please contact us for further assistance.
Cleaning instructions: https://bit.ly/3S4bOkQ
Cleaning instructions: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com
Customer Rating
1
Think twice before purchasing.
on June 21, 2025
Posted by: RetMsgt
Bought in November 2024, haven't used them much since then but they were great up till last week. Right bud quit working, no lights or sound. Left one works in mono mode but without the Right bud just disappointment.
Response from jbl.comBy Customer Support, June 22, 2025
We appreciate your feedback. Since you mentioned that there is no light indicator on the right earbud, it is possible that this is a charging issue, and it is frequently caused by foreign matter on the metal charging contacts, which can include sweat, grease, earwax, and more. These issues can often be resolved by cleaning the contact points on the earbuds and the charging case. Please note that your JBL Tune Flex comes with a 1-year manufacturer's warranty. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
It's not what it promises
on June 15, 2025
Posted by: Jav55G
from RI
I work with noisy tools and in "noise canceling mode" for some reason the sounds are amplified more, this mode is useless. Walking in the rain, the touch sensors went crazy and stopped working for a moment. Now the sound is never the same again. Now the bass is much quieter. Since I bought them, I also had the problem that when I put them in the charging case, they are still connected to the phone and I have to deactivate Bluetooth on the phone for them to disconnect.
Response from jbl.comBy Customer Support, June 17, 2025
Thank you for your review. We're here to help. Here's some helpful information:
1. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office) and may be less effective in very high-decibel, industrial environments.
2. The unit is IPX4 rated (splash and sweat-resistant for workouts), but heavy rain can impact performance. For any issues arising after rain exposure, including sound or touch sensor problems, a factory reset is often effective.
3. For optimal bass, first use the "Check My Best Fit" feature in the JBL Headphones App to ensure correct ear tip size and positioning. If bass issues persist, consider your audio source quality, EQ settings, or the source device. For intermittent bass, try adjusting your EQ or checking app/service settings. If bass is consistently lacking, toggle your EQ (on/off or boost), test with a different device, or perform a factory reset as a last resort.
4. Factory resetting the unit:
• With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process.
• You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
5. For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Your unit is covered by a one-year standard warranty. For further assistance, please contact us.
1. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office) and may be less effective in very high-decibel, industrial environments.
2. The unit is IPX4 rated (splash and sweat-resistant for workouts), but heavy rain can impact performance. For any issues arising after rain exposure, including sound or touch sensor problems, a factory reset is often effective.
3. For optimal bass, first use the "Check My Best Fit" feature in the JBL Headphones App to ensure correct ear tip size and positioning. If bass issues persist, consider your audio source quality, EQ settings, or the source device. For intermittent bass, try adjusting your EQ or checking app/service settings. If bass is consistently lacking, toggle your EQ (on/off or boost), test with a different device, or perform a factory reset as a last resort.
4. Factory resetting the unit:
• With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process.
• You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
5. For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Your unit is covered by a one-year standard warranty. For further assistance, please contact us.
Response from jbl.comBy Customer Support, June 17, 2025
We appreciate your review. We're here to help. Our JBL Tune Flex's Active Noise Cancellation (ANC) is optimized for general ambient sounds (e.g., commute, office), and may be less effective in very high-decibel, industrial environments. Regarding rain exposure, the unit is IPX4 rated, meaning it's resistant to splashes and sweat (suitable for workouts), but heavy rain can sometimes impact performance. For touch sensor, and sound quality issues, please factory reset the unit: With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. Finally, place the earbuds back into the charging case to complete the process.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
For further assistance, please contact us.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
For charging case connection issues, cleaning the contact points on the earbuds and charging case usually resolves them. Please head to https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Dayanıklığı,kaitesi,bass,ses kalitesi.
on May 27, 2025
Posted by: omer arslan
Bu kulaklığı yaklaşık 4 5 aydır kullanıyorum ve şu ana kadar defalarca yüksekten yere düşmesine hatta ve hatta su dolu bi kaba düşmesine rağmen hala mükemmel çalışıyor jbl yapıyor bu işi gerçekten çok kaliteli tek bi eksiği var gürültü önleyici daha iyi olsaydı tabi daha iyi olurdu ama bu fiyata da böyle yani ses kalitesi dayanıklığı ve bası çook güzel gerçekten efsane.
Written by a customer while visiting jbl.com
Customer Rating
1
CHARGING ISSUES
on May 13, 2025
Posted by: SUNAND
from VISAKHAPATNAM
IT IS NOT WORTH WITH THE COST..CHARGING ISSUES ONE AFTER THE OTHER. EVEN THOUGH RAISED COMPLAINT NO RESPONSE .GUILTY OF RECOMMEND THSI PRODUCT..USELESS
Written by a customer while visiting jbl.com