Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.3
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
50
4 Stars
22
3 Stars
17
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
4
There ok
on October 31, 2025
Posted by: Fatboy 84
from Cape cod mass
Both for work there ok they don't like to stay in my ears tho
Written by a customer while visiting jbl.com
Customer Rating
3
Great product but with flaws
on October 31, 2025
Posted by: CmonJeffrey09
from Clinton Twp, MI
Great product. My only concern is the left ear piece. The right ear piece is clear and has great sound quality. Unfortunately the left ear piece is full of static. I would rate this a 5/5 but the left ear piece shot it down 2 stars.
Written by a customer while visiting jbl.com
Customer Rating
3
Instructions Reuired
on October 30, 2025
Posted by: Mike015
No instructions ame with the buds. Need instructions on how to use them???
Response from jbl.comBy Customer Support, November 7, 2025
Thank you for your question. You can search for the JBL Tune Flex on our website. Below the documents section, you will find and be able to download the quick start guide.
Written by a customer while visiting jbl.com
Customer Rating
3
Disconnect and charge issues
on October 21, 2025
Posted by: Labbchris
from Michigan
Sound is great, but they don't always disconnect when put in case. When they were new they didn't like to charger either. Also I use only one earbud at work and the functions when using only one side are limited, would be nice if in single mode the left and/or right had the same functionality.
Response from jbl.comBy Customer Support, October 21, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Washer incident
on October 19, 2025
Posted by: Little accident
I accidentally put these headphones though the washer and dryer… I thought they were done for… I took them ear buds out of the case and let them sit for over 12 hours so they dry out and they are working normally now!
Written by a customer while visiting jbl.com
Customer Rating
3
Too many drawbacks
on October 16, 2025
Posted by: gradstudent
from Seattle, WA
I like the look of these headphones, and the battery life is great. However, I have small ears and these earbuds are too big for me, so the fit is very loose and they are prone to falling out. Also something is really wacky with the sound levels. I've had them for less than 3 months and the right ear bud is significantly quieter than the left. There is nothing blocking the speaker, I've checked. If i turn up the volume it seems to switch sides, like lower volume it predominantly comes out the left side, and if I turn it up more the right side will be louder?? I don't really know what's up, but it is annoyine especially because I am on noisy public transit a lot of the time. If I'd known I'd have these issues I would not have purchased,
Response from jbl.comBy Customer Support, October 16, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t buy!
on October 15, 2025
Posted by: Gorbo
from Montclair CA
They recently started overheating and audio and battery life quality have decreased
Response from jbl.comBy Customer Support, October 16, 2025
Thanks for bringing this to our attention. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If cleaning doesn't solve the problem, the next thing to check is the balance control by checking the balance control on your source device by going to the "Accessibility" settings, on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the troubleshooting steps do not work, we'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex TWS. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
on October 15, 2025
Posted by: Janellek
I have these and sound great especially when listening to music. They are very clear with the sound
Written by a customer while visiting jbl.com