Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.3
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
50
4 Stars
22
3 Stars
17
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
1
Below Average
on September 20, 2023
Posted by: Pdougy
from Key West, FL
Constant connectivity issues, including within the charge case so one or both air buds may not charge. They do not automatically stop playing music when you place the air buds back in the case so if you're not paying attention your music keeps playing when you put them away. This drains battery and your streaming data. The textured finish on the case and the air buds themselves make them slippery to handle. Sounds quality is good and the fit is very similar to the original AirPods.
By Customer Support, September 20, 2023
Thanks for your feedback. If the earbuds of your JBL Tune Flex no longer charges, we recommend cleaning the contact points on the earbuds and charging case using a cotton cloth, a makeup or cotton swab, and rubbing alcohol. If the issue remains with your JBL Tune Flex, please contact JBL Customer Support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
2
Not worth the price
on September 13, 2023
Posted by: MMarton
from Budapest, Hungary
I bought it in the first place for its transformability, but I soon regretted it.
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
Even with the eq set with the factory JBL app, the one-month old product still crackles.
The charging socket is terribly slippery and easily falls out of your hand... which is terribly annoying because I like to take care of my things.
The bluetooth connection sometimes breaks, something I've "got used to" with my previous JBL headphones.
The sound does not reflect the price. The most annoying thing for me is that without a case, you can't turn it back on if it turns off to save power. Terrible...
The icing on the cake is that I wanted to order online from their official uk website, because there is none in Hungary and my money was accepted by the website, but the product was not sent, claiming that they cannot ship to this country. It would be ok if they sent the money back straight away, but even after corresponding with support they deny that it is their responsibility.
Written by a customer while visiting jbl.com
Customer Rating
5
Happy with these
on September 8, 2023
Posted by: erock626
I’ve had these about a month now and they are great for my runs and casual listening. They are very light, I almost wish they had just a little more weight, but they fit in the ear fine with the different sized ear fittings. Make sure to take the initial one off, I was trying to put it over the smallest fitting
Written by a customer while visiting jbl.com
Customer Rating
1
Not for running
on August 24, 2023
Posted by: Morganrep
Unfortunately, so many JBL earbuds have limited in quality. These were replacement for my other ones that kept dying, and they are worse.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
They are not comfortable, and the noise canceling is terrible.
I cannot use them for running because of the wind noise you pick up.
By Customer Support, August 30, 2023
Thanks for taking the time to provide feedback on our JBL Tune Flex. We understand that this product's features and comfortability didn't meet your expectations for your lifestyle use. We want to get you the most out of our products. Our customer support team has sent you an email from HCG Customer Support so we can work with you directly to help you address the issue you're experiencing.
Written by a customer while visiting jbl.com
Customer Rating
1
No good
on August 22, 2023
Posted by: Tamps350
from T-Mobile Houston Tx
They are the worse headset I have ever gotten, there worse than the AirPod, I charged them for 10 hours and they only have 20% on one and 10% on the other one, the worst part is that I won’t get my money or news so sad
By Customer Support, August 22, 2023
We're here to help with your JBL Tune Flex. Our customer support sent you an email waiting for your response. The email comes from HCG Customer Support. Kindly check your inbox so we can assist you further.
Written by a customer while visiting jbl.com
Customer Rating
3
Definitely needs software update
on July 5, 2023
Posted by: Anonymous
from Odesa, UA
The earbuds are nice, sound is decent, BUT. I noticed balance shifts itself while you use them - in my case to left side. Resetting the sound processing (DOLBY in my case) solves the problem, but WHY headphones keep shifting balance over time?! Thats surely a software problem which can be easily solved.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
Another software problem is for sure the "external noise cancellation" while using headphones as a headset. Even there's no wind outside the companion keeps saying it is no possible to hear me because of wind sound. Surely possible to solve the problem using software updates.
By Customer Support, July 6, 2023
Thanks for providing your feedback on our JBL Tune Flex. Currently, we don't have a software update for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. To make sure you get the latest firmware version of your earbuds, you may download our JBL Headphones App from Playstore (Android) or Appstore (iOS). If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
3
Tune Flex earbuds
on June 12, 2023
Posted by: Firecop253
from Mo
I have owned a few different earbuds from jbl and enjoyed them. I’m a music person and enjoy a quality sound and was a bit disappointed my old tws300 earbuds have a better sound than the tune flex. I also was hoping they would stay in my ears a bit better than they do
By Customer Support, June 12, 2023
We appreciate you taking the time to provide us with your feedback for our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. We recommend changing the ear tips to help with the physical fit of the unit. If you have any questions or concerns about your device, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Tune Flex Fits The Bill
on June 4, 2023
Posted by: Van Goghs Ear
from Jacksonville, Fl
[This review was collected as part of a promotion.] Quite simply some of the best earbuds I've had the pleasure of owning in a long while. I'm a stickler for clarity and in any genre of music I want to hear every note! A difficult task to handle through audio channels but this product fit the bill in every way. Bottom bass tones were marked but not overpowering. High end was clear and the notes rang like a bell. Midrange also captured subtle vocal characteristics not easily translated on other devices. Again, JBL is justifying it's respected brand name by continuing to produce leading edge consumer electronics.
I would recommend this to a friend!
Written by a customer while visiting jbl.com