Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.3
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
50
4 Stars
22
3 Stars
17
2 Stars
13
1 Star
33
92%of customers recommend this product.
(
37 out of
40)
Customer Reviews for JBL - Refurbished Excellent - Tune Flex True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
5
Great features
on December 27, 2023
Posted by: Sender
I bought this like a 20 days ago it's sounds pretty good very nice features sounds perfect
Written by a customer while visiting jbl.com
Customer Rating
2
not noise canceling, one broke lol
on December 24, 2023
Posted by: a dude
okay so i bought these like a month ago. one is entirely too quiet now, it barely cancels out noise, even if you choose the "noise cancelling" option. sound quality is pretty good, but its really not a great headphone. especially if you use headphones a lot. barely cancels out noise, one broke in less than a month.
Response from jbl.comBy Customer Support, Customer Support, December 25, 2023
Thanks for your question. We're here to help you with your JBL Tune Flex. To get the best audio response with the noise-canceling feature, choosing the right size of ear tips helps create a tight seal in your ears. Angle the ear tip slightly downward and gently twist the earbud to fit securely. To further isolate where the low volume is coming from, try to connect the earbuds to a different device to see if it fixes the problem. In addition, the earbuds can be susceptible to moist or deep-seated dirt that blocks the screen of the earbuds. To reduce the likelihood of this issue, clean the earbuds by removing the dirt after each use, using a pointed toothpick to remove large amounts, and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. If you need more help, please reach out to our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
on December 15, 2023
Posted by: Anonymous
Barely had them a month and they don't work anymore.
By Customer Support, December 16, 2023
We're here to help with your JBL Tune Flex. If the earbuds no longer charge, please try cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue remains, we'd like to work with you directly so we can isolate the issue, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
The battery life is great
on December 8, 2023
Posted by: Bugaloo4
I've bought 3 sets of these and I've loved them with no complaints just hard on head phones
Written by a customer while visiting jbl.com
Customer Rating
5
on December 6, 2023
Posted by: Nikki40
Love them, clean and clear sound, i especially love the bass they produce. Sound quality is great, calls are crystal clear. I’ve had them for maybe 2 weeks and I absolutely love them I feel they’re better than apple AirPods but that’s just my opinion.
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t cheep out and get these
on November 20, 2023
Posted by: 1234zxcv
I bought these a few months ago and they’re by far the worst earbuds I’ve ever had. They don’t disconnect from my phone when I put them in the case. So, I have to manually disconnect them from my phone. They also don’t charge in the case. So, the next time I want to use them they’re dead, but they have been sitting in the fully charged case. Just spend more money on a better brand and you’ll be happier.
Response from jbl.comBy Customer Support, November 20, 2023
We appreciate your time in providing feedback on our JBL Tune Flex. This is not the experience that we want you to have. We're here to help. Please make sure that your charging case lid is closed and check if there's damage inside the case. If you need more help, please contact our customer support so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Ok but a little disappointing
on October 10, 2023
Posted by: Clo777
from Seattle
Disappointed with these. They don’t fit in your ears and will fall out. Sound quality and noise cancelling is pretty good if you can manage to fit them properly in your ears. I’ve tried all the different sized rubber bits they give you but I think it’s an issue with the shape and size of the actual ear bud. They feel heavy in your ears and always feel like they’re about to fall out. You can push them back in but they’ll only stay that way for a couple seconds before they start to shift and eventually fall out. Don’t walk, run, bend over or chew while wearing them or they will fall out. The actual quality is pretty good for the price though.
By Customer Support, October 10, 2023
Thanks for your feedback on our JBL Tune Flex. We understand that it didn't meet your expectations. To give you the best seal and secure fit, gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal. If you need more help, please contact our Customer Support so we assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Sound is excellent and I love the ANC
on September 21, 2023
Posted by: HMS56
from Ethel MS
Excellent, best buds I’ve owned. Too many features for my use but, I’ll ignore and try and work around them.
Written by a customer while visiting jbl.com