Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
28
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
4
76%of customers recommend this product.
(
32 out of
42)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Customer Rating
5
Excellent!!
on September 14, 2025
Posted by: IceHawk79
Bought this recently and they are very nice so far, had some other headphones and by far these are excellent. Should have bought this first, instead of the other ones.
Response from sony.comBy Estefany, Sony North America Customer Support, September 17, 2025
Hi there, thanks so much for reaching out! We are thrilled to hear you're enjoying your new WH-CH520 headphones. It's awesome to know you're experiencing the clear sound quality and comfortable fit that we packed into them. We appreciate you choosing Sony and are glad you found the right pair for you! All the best, Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Breaking
on October 13, 2025
Posted by: hmwade
Gender:Female
Loved these so much, lasted all day and more with great comfort, fast charging. But unfortunately when I got my first pair they broke just before a year (I think), and the left earpiece dangled by the cord. It still worked, but was very unconventional. I got another pair, and was very careful. Around the same timeframe the same thing happened, I hadn't dropped these at all and yet it still snapped and hanged down. I'm very unsatisfied by this model.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 13, 2025
Hi Hmwade,
Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging.
We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available:
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products!
Best regards,
Dominick
Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging.
We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available:
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Posted by: JuniorTuby
Gender:Male
Verified Purchase:Yes
I rarely charge my headphones. Battery last forever, I am very satisfied with this product and definitely would recommend purchasing them. the sound quality is impressive, and the noise cancelation is even better!
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, December 16, 2025
Hi JuniorTuby,
That's wonderful to hear! We love knowing you're enjoying the impressive sound quality and powerful noise cancellation of your WH-CH520 headphones.
Thanks for choosing Sony.
Best regards, Eliab
That's wonderful to hear! We love knowing you're enjoying the impressive sound quality and powerful noise cancellation of your WH-CH520 headphones.
Thanks for choosing Sony.
Best regards, Eliab
Written by a customer while visiting sony.com
Customer Rating
5
amazing headphones
on February 26, 2026
Posted by: petitedoll420
Gender:Female
bought these a while back best purchase everrrrr. love this thing
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, February 27, 2026
Thank you for the fantastic review, Petitedoll420`!
We are absolutely thrilled to hear that your WH-CH520 headphones are your "best purchase everrrrr!" It’s wonderful to know that even after having them for a while, you're still loving the experience. We designed these to be the perfect everyday companion with that massive 50-hour battery life, and we're so glad they are hitting the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
We are absolutely thrilled to hear that your WH-CH520 headphones are your "best purchase everrrrr!" It’s wonderful to know that even after having them for a while, you're still loving the experience. We designed these to be the perfect everyday companion with that massive 50-hour battery life, and we're so glad they are hitting the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com