Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
5
75%of customers recommend this product.
(
33 out of
44)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Posted by: cwcwcw
Verified Purchase:Yes
Bought two pairs now, both have had ear cups breaking off of the headband with little to no pressure
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 17, 2023
Hi cwcwcw,
Thank you for reaching out to us. We're sorry to hear if the earcups are breaking off the headband. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear if the earcups are breaking off the headband. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: KC4444444
Gender:Male
Verified Purchase:Yes
I bought this a month ago and seemed dead. It would not turn on. I tried to reset with +- button and then tried to do the factory setting with the power button and - button. Nothing worked. I will check with the manufacturer's warranty. Hoping to get some help from Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 14, 2023
Hi KC4444444,
Thank you for reaching out to us. We're sorry to hear that your headphones won't turn on. This is definitely not the experience we want you to have with our product. We really appreciate your time and effort in troubleshooting the unit. We understand that you already reset and initialize the headset to restore factory settings but still not working. You may want to try these additional troubleshooting steps that may help resolve if your headphones won't turn on:
Make sure the battery is fully charged.
Be sure to use the supplied USB Type-C cable.
When charging with a USB AC adaptor
- Make sure that the USB AC adaptor is firmly connected to the AC outlet.
- When using a commercially available USB AC adaptor, use one capable of
supplying an output current of 0.5 A (500 mA) or more.
When charging with a computer
- Check that the supplied USB Type-C cable is properly connected to the USB
port of the computer.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Thank you for reaching out to us. We're sorry to hear that your headphones won't turn on. This is definitely not the experience we want you to have with our product. We really appreciate your time and effort in troubleshooting the unit. We understand that you already reset and initialize the headset to restore factory settings but still not working. You may want to try these additional troubleshooting steps that may help resolve if your headphones won't turn on:
Make sure the battery is fully charged.
Be sure to use the supplied USB Type-C cable.
When charging with a USB AC adaptor
- Make sure that the USB AC adaptor is firmly connected to the AC outlet.
- When using a commercially available USB AC adaptor, use one capable of
supplying an output current of 0.5 A (500 mA) or more.
When charging with a computer
- Check that the supplied USB Type-C cable is properly connected to the USB
port of the computer.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Written by a customer while visiting sony.com
Posted by: Galaxystar84
Gender:Female
Verified Purchase:Yes
Ideally I bought these to exercise and so they're great I just had to make sure I don't get too much water in them from sweating when working out but they work well
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 20, 2023
Hi Galaxystar84, Great! We're thrilled to hear that you're enjoying your new headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Jaspol
Gender:Male
Verified Purchase:Yes
Over all I do like the way the feel on my head. The controls are not easy to distinguish by feel because the power and volume are close together. I wish the ear cups were bigger to fit over my ears not on them. The battery last a very long time over 5 hours and only went down to 70%. The charging cable is way to short it should be at least 12 inches. The battery charged up in about 1 hour. The sound quality is also good. I use the head set listing to the TV quite a bit and after about 4 or five hours i have to remove them because they are a bit tight. I would recommend them to anyone not wanting to buy expensive headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 21, 2023
Hi Jaspol,
Thank you so much for taking the time out to share your experience with us! We're glad to hear you like the comfortable fit, great sound quality, and long battery life of your new headphones. We appreciate and taken note of your feedback with regard the control buttons, earcups, and charging cable. Sony values the opinions of customers and is always striving to provide the best experience possible. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for your recommendation and for purchasing Sony. - Kris
Thank you so much for taking the time out to share your experience with us! We're glad to hear you like the comfortable fit, great sound quality, and long battery life of your new headphones. We appreciate and taken note of your feedback with regard the control buttons, earcups, and charging cable. Sony values the opinions of customers and is always striving to provide the best experience possible. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for your recommendation and for purchasing Sony. - Kris
Written by a customer while visiting sony.com
Posted by: Laura J
Gender:Female
Verified Purchase:Yes
Unfortunately, I lost my last pair of Sony headphones that I had for years, and I have to admit I didn't even consider another brand. I bought these and they are so awesome! They're an updated version of my old ones, but with even better features, like the 50 hour battery life and the new app's equalizer. These are the best headphones I've ever owned, and I'm so glad I bought them!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 14, 2023
Hello Laura J,
Awesome! We're glad that even after you lost your previous pair, you still purchased another Sony headphone. We're happy that you are enjoying the new features of our Sony WHCH520 as well as the battery life. You even managed to check the Sony | Headphones Connect app for the Equalizer settings. That's great! With the WHCH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony and for being a Sony loyal customer. Enjoy! - Marco
Awesome! We're glad that even after you lost your previous pair, you still purchased another Sony headphone. We're happy that you are enjoying the new features of our Sony WHCH520 as well as the battery life. You even managed to check the Sony | Headphones Connect app for the Equalizer settings. That's great! With the WHCH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you for choosing Sony and for being a Sony loyal customer. Enjoy! - Marco
Written by a customer while visiting sony.com
Posted by: Spunky1
Gender:Male
Verified Purchase:Yes
I just received the product and in the midst of evaluating.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 13, 2023
Hi Spunky1, Great! We're glad that you like the sound quality of your headphones. Enjoy high sound quality all day long. The WH-CH520 headphones with up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. With Digital Sound Enhancement Engine (DSEE) restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. You can even tailor music to your own taste with EQ settings on the Sony | Headphones Connect app, for a personalized listening experience. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com