Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
28
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
4
76%of customers recommend this product.
(
32 out of
42)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Posted by: Brotu
Gender:Female
Verified Purchase:Yes
I ordered a pair of these headphones for myself and they were perfect! Not too expensive but it played well and looked really nice. Overall they're a great budget product! But three months go by and the right side stops playing sound. This was a huge bummer but luckily I called customer support and they helped me ship it back and gave me a new free pair. However, about the same amount of time goes by and the right side stops working again. This time I noticed that if I pressed on the joint between the band and the speaker it would play for a millisecond. So really I think a wire was just being pinched and it was just a simple manufacturing problem. I haven't heard anyone else struggle with this issue but it's weird that it happened to me twice with this product.
Now I have just decided to upgrade to a nicer pair since I don't want to fight the budget battle and I still love Sony products. Just keep this in mind when ordering :)
Now I have just decided to upgrade to a nicer pair since I don't want to fight the budget battle and I still love Sony products. Just keep this in mind when ordering :)
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 13, 2024
Hi Brotu,
Thank you for reaching out to us. We're sorry to hear the issue that you experienced with the original and replacement headphones. This is definitely not the news we'd like to hear. Your needs and satisfaction with our product is our top priority. We'd like to help and do the best possible for you.
Please try some solutions below if no sound or sound is only heard from one side of the headphones:
Turn on the headphones, then check if the Power indicator flashes.
Charge the headphones and check if the headphones turn on and the sound is heard from the headphones.
Turn up the volume on the connected device.
Reset the headset or Initialize the headset to restore factory settings, and pair the headset and the device again.
If you have a different smartphone, Walkman, or other devices, perform a Bluetooth pairing with the headphones and one of these other devices, then check to see if the sound is heard from the headphones.
For reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00204552
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We really appreciate you for being our Sony valued customer. We do apologized for any inconvenience caused and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear the issue that you experienced with the original and replacement headphones. This is definitely not the news we'd like to hear. Your needs and satisfaction with our product is our top priority. We'd like to help and do the best possible for you.
Please try some solutions below if no sound or sound is only heard from one side of the headphones:
Turn on the headphones, then check if the Power indicator flashes.
Charge the headphones and check if the headphones turn on and the sound is heard from the headphones.
Turn up the volume on the connected device.
Reset the headset or Initialize the headset to restore factory settings, and pair the headset and the device again.
If you have a different smartphone, Walkman, or other devices, perform a Bluetooth pairing with the headphones and one of these other devices, then check to see if the sound is heard from the headphones.
For reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00204552
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We really appreciate you for being our Sony valued customer. We do apologized for any inconvenience caused and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: Plupatelas
Gender:Male
Verified Purchase:Yes
I bought this online and as I am writing this review, I am currently using them to listen to music. Also, the microphone is really clear, since I work mostly on my computer and online meetings are a norm now. Everybody understands me very clearly. Great headphones for the low cost.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 26, 2024
Hi Plupatelas, Awesome! We are so glad to hear that you are happy with your new WHCH520! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: naomiii
Gender:Female
Verified Purchase:Yes
Thanks to my mom for getting me these and they work well :) nice color
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 29, 2025
Hi naomiii! We are thrilled to hear that you’re enjoying your WH-CH520 headphones. Thank you for sharing your experience!
These headphones offer impressive sound quality and a comfortable fit, making them perfect for any listening session. Plus, the color is indeed a fantastic choice!
Thank you for choosing Sony!
Best regards,
Estefany
These headphones offer impressive sound quality and a comfortable fit, making them perfect for any listening session. Plus, the color is indeed a fantastic choice!
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
It broke after just a few months
on July 7, 2025
Posted by: It broke
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, July 8, 2025
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones.
We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones.
We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services.
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones.
We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services.
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Posted by: Nin13
Gender:Female
Verified Purchase:Yes
The sound quality is mid. But more importantly the cushions came off after only 2 months of use. I couldn’t get them back on.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 17, 2025
Hi Nin13,
We're sorry to hear about the issue you experienced with the Sony - WHCH520. This isn't the kind of durability we want for our headphones, and we understand how frustrating it must have been, especially after only a short period of use. We'd like to look into this further and explore the best way to help. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products!
Best regards,
Dominick
We're sorry to hear about the issue you experienced with the Sony - WHCH520. This isn't the kind of durability we want for our headphones, and we understand how frustrating it must have been, especially after only a short period of use. We'd like to look into this further and explore the best way to help. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Melisa239
Gender:Female
Verified Purchase:Yes
I have only have them for 2 days but wow I tell myself why didn’t I buy them sooner. Went for a run and a total different feel and the battery life . I haven’t even charged them yet and they have been going strong . Love the design and love more the color
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, August 17, 2025
Thank you for that fantastic review, Melisa239!
It is wonderful to hear that in just two days you've discovered the WH-CH520 headphones are a perfect fit for you. We are sure the design and color match your style perfectly!
We designed these headphones to deliver great sound, a big battery for long listening sessions, and the comfort for daily use. It's truly rewarding to know they performed so well when you went for a run!
Thanks for choosing Sony for your daily routine. We hope you continue to enjoy your listening experience!
Best regards,
Gus, Sony North America Customer Support
It is wonderful to hear that in just two days you've discovered the WH-CH520 headphones are a perfect fit for you. We are sure the design and color match your style perfectly!
We designed these headphones to deliver great sound, a big battery for long listening sessions, and the comfort for daily use. It's truly rewarding to know they performed so well when you went for a run!
Thanks for choosing Sony for your daily routine. We hope you continue to enjoy your listening experience!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
1
one of the sides of headphones is not at all works
on August 19, 2025
Posted by: sushma
Verified Purchase:Yes
after i bought this for 3 months, one of the side of headphones is not working
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, August 19, 2025
Hi sushma,
Thanks for reaching out to us. We're really sorry to hear that one side of the headphones is not working. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the sound problem:
1. Try the headphones on another device (phone, laptop, tablet) to rule out a source-specific issue.
2. Try a reset on the headphones: Connect the headset to an AC outlet and press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
3. Initialize the headset to restore factory settings. This will delete all pairing information and reset internal settings. Refer to this link for detailed instructions: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
If the issue continues after following these steps, we suggest contacting our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Monday - Friday | 9:00 am - 9:00 pm ET
Saturday - Sunday | 10:00 am - 8:00 pm ET
Thanks for considering Sony products and for letting us know about this issue.
Sincerely,
Estefany
Thanks for reaching out to us. We're really sorry to hear that one side of the headphones is not working. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the sound problem:
1. Try the headphones on another device (phone, laptop, tablet) to rule out a source-specific issue.
2. Try a reset on the headphones: Connect the headset to an AC outlet and press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
3. Initialize the headset to restore factory settings. This will delete all pairing information and reset internal settings. Refer to this link for detailed instructions: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
If the issue continues after following these steps, we suggest contacting our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Monday - Friday | 9:00 am - 9:00 pm ET
Saturday - Sunday | 10:00 am - 8:00 pm ET
Thanks for considering Sony products and for letting us know about this issue.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Posted by: LEB_47
Gender:Female
Verified Purchase:Yes
Just had it a day, sound is fine, the on off process is inconvenient as is the placement of the volume buttons. Would not buy again.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, June 5, 2025
Hello LEB_47,
Thank you for considering Sony products.
We're pleased to hear that the sound quality of the WH-CH520 is satisfactory. However, we sincerely apologize for the difficulties you're experiencing with the on/off functionality and the placement of the volume button. Your feedback regarding these design elements is invaluable and plays a crucial role in our efforts to enhance our products.
Please know that we're passing your comments directly to our Sony team for their review. We're continuously striving to enhance our user experience and improve the functionality of our devices, and your insights play a vital role in that process.
Best regards,
-Fred
Thank you for considering Sony products.
We're pleased to hear that the sound quality of the WH-CH520 is satisfactory. However, we sincerely apologize for the difficulties you're experiencing with the on/off functionality and the placement of the volume button. Your feedback regarding these design elements is invaluable and plays a crucial role in our efforts to enhance our products.
Please know that we're passing your comments directly to our Sony team for their review. We're continuously striving to enhance our user experience and improve the functionality of our devices, and your insights play a vital role in that process.
Best regards,
-Fred
Written by a customer while visiting sony.com