Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1 out of 5
4.1
(46 Reviews)
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
5
75%of customers recommend this product. 
(
33 out of 44
)
Best Buy Privacy Policy
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Customer Rating
1 out of 5
1
Dont buy stops working
on May 23, 2026
Posted by: Allie134
Verified Purchase:Yes
I bought these in September and the left ear buds stopped working already.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 24, 2026
Hi Allie134,

Thank you for bringing this to our attention, and we are incredibly sorry to hear that the left side of your headphones stopped working so soon. We want to help get this resolved for you right away.

Please try resetting and initializing your headphones, as this often clears up glitches and connectivity issues:

1- Reset the headset: You can find the step-by-step instructions on how to safely reset your specific model here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783324.html

2- Initialize the headset: If a reset doesn't work, initializing the headphones will restore them back to their original factory settings. You can follow the guide here: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html

If the issue persists after trying these steps, we highly suggest contacting our technical support team so we can look into the warranty options available for you. You can reach out to us directly through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Its a snug fit but comfortable
on March 25, 2026
Posted by: HeatherLynn
Gender:Female
Verified Purchase:Yes
I just got it in the mail and I love it so far worth it
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, March 26, 2026
Thank you for the review, HeatherLynn!

We’re glad to hear you’re finding the WH-CH520 both snug and comfortable! We designed them to stay secure while remaining lightweight for all-day listening.

Thanks for choosing Sony!

Best regards, Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
amazing headphones
on February 26, 2026
Posted by: petitedoll420
Gender:Female
bought these a while back best purchase everrrrr. love this thing
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, February 27, 2026
Thank you for the fantastic review, Petitedoll420`!

We are absolutely thrilled to hear that your WH-CH520 headphones are your "best purchase everrrrr!" It’s wonderful to know that even after having them for a while, you're still loving the experience. We designed these to be the perfect everyday companion with that massive 50-hour battery life, and we're so glad they are hitting the mark for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
whch520 sony headphones
on January 11, 2026
Posted by: berryb
Gender:Male
Verified Purchase:Yes
I bought these a couple months ago and im absolutely amazed by the sound quality it offers and the great microphone it has for calls and also great app support
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 11, 2026
Hi Berryb,

We are very glad to hear that you are absolutely amazed by the sound quality and performance of your WH-CH520 headphones after several months of use.

It is fantastic that the microphone quality is standing out during your calls, as we designed these with high-quality built-in microphones and processing to ensure your voice comes through clearly. We are also thrilled that you are enjoying the Sony | Headphones Connect app support; we believe providing that level of customization allows you to truly personalize your audio experience. Knowing that these continue to impress you daily is exactly what we strive for.

Thank you for making Sony part of your daily listening.

Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Sound! Battery last forever
on December 15, 2025
Posted by: JuniorTuby
Gender:Male
Verified Purchase:Yes
I rarely charge my headphones. Battery last forever, I am very satisfied with this product and definitely would recommend purchasing them. the sound quality is impressive, and the noise cancelation is even better!
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, December 16, 2025
Hi JuniorTuby,

That's wonderful to hear! We love knowing you're enjoying the impressive sound quality and powerful noise cancellation of your WH-CH520 headphones.

Thanks for choosing Sony.

Best regards, Eliab
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great quality
on November 15, 2025
Posted by: sloden53
Gender:Female
Verified Purchase:Yes
Excellent sound quality. Very comfortable, lightweight, noise cancellation is great.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, November 15, 2025
Hi sloden53,
Thank you so much for your feedback! We are really happy to hear that you’re enjoying the excellent sound quality and comfort of the WH-CH520. It’s great to know that the lightweight design and noise cancellation features are making a positive difference for you.

We appreciate you choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
Breaking
on October 13, 2025
Posted by: hmwade
Gender:Female
Loved these so much, lasted all day and more with great comfort, fast charging. But unfortunately when I got my first pair they broke just before a year (I think), and the left earpiece dangled by the cord. It still worked, but was very unconventional. I got another pair, and was very careful. Around the same timeframe the same thing happened, I hadn't dropped these at all and yet it still snapped and hanged down. I'm very unsatisfied by this model.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 13, 2025
Hi Hmwade,

Thank you for providing this detailed feedback on your experience with the WH-CH520 Wireless Headphones. We understand it can be frustrating to encounter repeated issues with the physical durability of a product that you otherwise valued for its extended battery life, comfort, and quick charging.

We would like to thoroughly investigate the circumstances of this issue and evaluate your case. Please send us an email to socialsupport@am.sony.com with the following information so our dedicated team can better assist you and explore the service options available:

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

Thanks for considering Sony products!

Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Excellent!!
on September 14, 2025
Posted by: IceHawk79
Bought this recently and they are very nice so far, had some other headphones and by far these are excellent. Should have bought this first, instead of the other ones.
Response from sony.comBy Estefany, Sony North America Customer Support, September 17, 2025
Hi there, thanks so much for reaching out! We are thrilled to hear you're enjoying your new WH-CH520 headphones. It's awesome to know you're experiencing the clear sound quality and comfortable fit that we packed into them. We appreciate you choosing Sony and are glad you found the right pair for you! All the best, Estefany
Written by a customer while visiting sony.com
Showing 1-8 of 46 results 
1 2 3 4 5 6 >>