Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
28
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
4
76%of customers recommend this product.
(
32 out of
42)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Posted by: Serious Cyrus
Verified Purchase:Yes
My son loves our new headset that he received for Christmas. Perfect for a young teenager.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 2, 2025
Hi Serious Cyrus,
You made the right choice! We're glad that your son is enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
You made the right choice! We're glad that your son is enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Arielrocks
Gender:Female
Verified Purchase:Yes
They work great. I've had them for a couple of months and they work amazing. Love them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 8, 2025
Hi Arielrocks, Great to hear the Sony WH-CH520 headphones are working so well for you after a couple of months! Thanks for sharing your awesome experience and for giving the product a perfect rating! -Jess
Written by a customer while visiting sony.com
Posted by: Illinois Transplant
Gender:Female
Verified Purchase:Yes
Ear buds irritated my ear, one kept falling out....the Sony phones an excellent replacement. - lovely blue color, lightweight, easily charged and holds it....have never had it run out mid play.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 28, 2025
Hi there, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Written by a customer while visiting sony.com
Customer Rating
4
Good quality for the price
on March 11, 2025
Posted by: ev88
Gender:Male
Overall for the price I'm pretty happy with the sound quality and battery life. Only downside is that you can't use them while they are charging.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 14, 2025
Hi ev88,
Thanks for sharing your review and experience with the WH-CH520. We're thrilled that you like the sound quality and battery life of the headphones. Your feedback about its charging capability is greatly appreciated. Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the WH-CH520. We're thrilled that you like the sound quality and battery life of the headphones. Your feedback about its charging capability is greatly appreciated. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
3
Wireless Headphones
on May 5, 2025
Posted by: Recothadon
Gender:Male
They won't connect to my PS4 AT ALL! And there was no instruction manual included
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 6, 2025
Hi Recothadon,
Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help.
Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider:
- If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones.
- You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility.
For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility.
As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html
If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products.
Best regards,
Stephanie
Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help.
Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider:
- If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones.
- You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility.
For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility.
As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html
If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: NC tickled pink
Gender:Female
Verified Purchase:Yes
Joined the gym. Needed music to occupy the time. However, I have listened all day as I cleaned the house & completed the laundry. First set of headphones. Made the right selection on these. Many thanks!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 11, 2025
Hi NC tickled pink,
Thank you so much for taking the time to share your experience with the WH-CH520 headphones! We truly appreciate your feedback and are happy to hear that they have enhanced your daily routines, whether at the gym or while tackling household chores.
Your support means a lot to us and we hope you continue to enjoy your music with our headphones for many more tasks to come.
Thanks for choosing Sony!
Best regards,
Stephanie
Thank you so much for taking the time to share your experience with the WH-CH520 headphones! We truly appreciate your feedback and are happy to hear that they have enhanced your daily routines, whether at the gym or while tackling household chores.
Your support means a lot to us and we hope you continue to enjoy your music with our headphones for many more tasks to come.
Thanks for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
5
wm ch520
on July 2, 2025
Posted by: Ghost Bear
WORKS WELL charges FAST, had about 6 moths now works good on desk top, PLAYING DIABLO
Response from sony.comBy DiegoV, Sony North America Customer Support, July 7, 2025
Hi Ghost Bear,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by!
Thank you for choosing Sony products, have an amazing day!
-DiegoV, Sony North America Customer Support
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by!
Thank you for choosing Sony products, have an amazing day!
-DiegoV, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
5
What the WH-CH510's needed.
on September 9, 2025
Posted by: Ramzzz
Gender:Male
Better than the WH-CH510's. The complaints I had about the 510's was that they were not tight enough around the head, but these are way better and feel more sturdy. I never went back to wearing earbuds, and my brothers say I look autistic due to how much I wear these.
Good battery life, good sound quality, and light weight.
If you are looking for something to wear everyday, buy these.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, September 10, 2025
Hi Ramzzz, It's a pleasure to hear that your new WH-CH520 headphones are working out so well for you! We're glad they feel sturdy and have a better fit than your previous pair. It's great to know that the long battery life, lightweight design and quality sound have made them your go-to headphones for everyday use. Thanks for choosing Sony! Best regards, Estefany
Written by a customer while visiting sony.com