Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
5
75%of customers recommend this product.
(
33 out of
44)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Posted by: today
Verified Purchase:Yes
I bought the headphones to replaced previous one from theft.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 9, 2024
Hi Today, Thank you for choosing Sony! We are so glad to hear that you are enjoying your new WHCH520! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Plupatelas
Gender:Male
Verified Purchase:Yes
I bought this online and as I am writing this review, I am currently using them to listen to music. Also, the microphone is really clear, since I work mostly on my computer and online meetings are a norm now. Everybody understands me very clearly. Great headphones for the low cost.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 26, 2024
Hi Plupatelas, Awesome! We are so glad to hear that you are happy with your new WHCH520! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Brotu
Gender:Female
Verified Purchase:Yes
I ordered a pair of these headphones for myself and they were perfect! Not too expensive but it played well and looked really nice. Overall they're a great budget product! But three months go by and the right side stops playing sound. This was a huge bummer but luckily I called customer support and they helped me ship it back and gave me a new free pair. However, about the same amount of time goes by and the right side stops working again. This time I noticed that if I pressed on the joint between the band and the speaker it would play for a millisecond. So really I think a wire was just being pinched and it was just a simple manufacturing problem. I haven't heard anyone else struggle with this issue but it's weird that it happened to me twice with this product.
Now I have just decided to upgrade to a nicer pair since I don't want to fight the budget battle and I still love Sony products. Just keep this in mind when ordering :)
Now I have just decided to upgrade to a nicer pair since I don't want to fight the budget battle and I still love Sony products. Just keep this in mind when ordering :)
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 13, 2024
Hi Brotu,
Thank you for reaching out to us. We're sorry to hear the issue that you experienced with the original and replacement headphones. This is definitely not the news we'd like to hear. Your needs and satisfaction with our product is our top priority. We'd like to help and do the best possible for you.
Please try some solutions below if no sound or sound is only heard from one side of the headphones:
Turn on the headphones, then check if the Power indicator flashes.
Charge the headphones and check if the headphones turn on and the sound is heard from the headphones.
Turn up the volume on the connected device.
Reset the headset or Initialize the headset to restore factory settings, and pair the headset and the device again.
If you have a different smartphone, Walkman, or other devices, perform a Bluetooth pairing with the headphones and one of these other devices, then check to see if the sound is heard from the headphones.
For reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00204552
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We really appreciate you for being our Sony valued customer. We do apologized for any inconvenience caused and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear the issue that you experienced with the original and replacement headphones. This is definitely not the news we'd like to hear. Your needs and satisfaction with our product is our top priority. We'd like to help and do the best possible for you.
Please try some solutions below if no sound or sound is only heard from one side of the headphones:
Turn on the headphones, then check if the Power indicator flashes.
Charge the headphones and check if the headphones turn on and the sound is heard from the headphones.
Turn up the volume on the connected device.
Reset the headset or Initialize the headset to restore factory settings, and pair the headset and the device again.
If you have a different smartphone, Walkman, or other devices, perform a Bluetooth pairing with the headphones and one of these other devices, then check to see if the sound is heard from the headphones.
For reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00204552
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We really appreciate you for being our Sony valued customer. We do apologized for any inconvenience caused and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: BProck
Gender:Male
Verified Purchase:Yes
Got these as a Christmas gift and after a couple months of use the left side earpiece fell off. There is no physical damage on o the headphones except where the earpiece rotates inside the headband. The wire is still intact and sound still works. Really liked these until they fell apart.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 20, 2024
Hello BProck,
While we are happy that you are pleased with the audio quality of our WHCH520, we regret to hear that the left side of the earpiece fell off just a couple of months of usage. This is usually not the case with our WHCH520.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
While we are happy that you are pleased with the audio quality of our WHCH520, we regret to hear that the left side of the earpiece fell off just a couple of months of usage. This is usually not the case with our WHCH520.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
Written by a customer while visiting sony.com
Customer Rating
5
Great sounds and quality for a reasonable price.
on March 10, 2024
Posted by: Rockrob91
Gender:Male
Verified Purchase:Yes
Best headphones I have bought for a reasonable price. It stays charged and never gets low no matter how much I listen to them. Really..
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 10, 2024
Hi Rockrob91, Perfect! We're thrilled to hear that you're enjoying the exceptional battery life of your Sony WHCH520 headphones. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Hdksla
Gender:Female
Verified Purchase:Yes
Item defective after 2 months use and difficult claims process
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 9, 2024
Hi Hdksla,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Ant909
Gender:Male
Verified Purchase:Yes
I got these a week ago love them wish 8 would have got them weeks ago
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 13, 2024
Hi Ant909, Congratulations on your new Sony WHCH520 headphones! We're glad that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Loopy Loo 831
Gender:Male
Verified Purchase:Yes
It’s been the only the second day owning them and I super love them. Especially for the price. Thank you Sony. Keep doing what you guys are doing. Excel!!!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 3, 2024
Hi Loopy Loo 831, You are very much welcome. We are thrilled to hear that you love your new Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com