Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
5
75%of customers recommend this product.
(
33 out of
44)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Posted by: LEB_47
Gender:Female
Verified Purchase:Yes
Just had it a day, sound is fine, the on off process is inconvenient as is the placement of the volume buttons. Would not buy again.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, June 5, 2025
Hello LEB_47,
Thank you for considering Sony products.
We're pleased to hear that the sound quality of the WH-CH520 is satisfactory. However, we sincerely apologize for the difficulties you're experiencing with the on/off functionality and the placement of the volume button. Your feedback regarding these design elements is invaluable and plays a crucial role in our efforts to enhance our products.
Please know that we're passing your comments directly to our Sony team for their review. We're continuously striving to enhance our user experience and improve the functionality of our devices, and your insights play a vital role in that process.
Best regards,
-Fred
Thank you for considering Sony products.
We're pleased to hear that the sound quality of the WH-CH520 is satisfactory. However, we sincerely apologize for the difficulties you're experiencing with the on/off functionality and the placement of the volume button. Your feedback regarding these design elements is invaluable and plays a crucial role in our efforts to enhance our products.
Please know that we're passing your comments directly to our Sony team for their review. We're continuously striving to enhance our user experience and improve the functionality of our devices, and your insights play a vital role in that process.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: NC tickled pink
Gender:Female
Verified Purchase:Yes
Joined the gym. Needed music to occupy the time. However, I have listened all day as I cleaned the house & completed the laundry. First set of headphones. Made the right selection on these. Many thanks!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 11, 2025
Hi NC tickled pink,
Thank you so much for taking the time to share your experience with the WH-CH520 headphones! We truly appreciate your feedback and are happy to hear that they have enhanced your daily routines, whether at the gym or while tackling household chores.
Your support means a lot to us and we hope you continue to enjoy your music with our headphones for many more tasks to come.
Thanks for choosing Sony!
Best regards,
Stephanie
Thank you so much for taking the time to share your experience with the WH-CH520 headphones! We truly appreciate your feedback and are happy to hear that they have enhanced your daily routines, whether at the gym or while tackling household chores.
Your support means a lot to us and we hope you continue to enjoy your music with our headphones for many more tasks to come.
Thanks for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
3
Wireless Headphones
on May 5, 2025
Posted by: Recothadon
Gender:Male
They won't connect to my PS4 AT ALL! And there was no instruction manual included
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 6, 2025
Hi Recothadon,
Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help.
Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider:
- If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones.
- You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility.
For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility.
As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html
If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products.
Best regards,
Stephanie
Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help.
Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider:
- If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones.
- You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility.
For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility.
As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html
If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
4
Good quality for the price
on March 11, 2025
Posted by: ev88
Gender:Male
Overall for the price I'm pretty happy with the sound quality and battery life. Only downside is that you can't use them while they are charging.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 14, 2025
Hi ev88,
Thanks for sharing your review and experience with the WH-CH520. We're thrilled that you like the sound quality and battery life of the headphones. Your feedback about its charging capability is greatly appreciated. Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the WH-CH520. We're thrilled that you like the sound quality and battery life of the headphones. Your feedback about its charging capability is greatly appreciated. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Illinois Transplant
Gender:Female
Verified Purchase:Yes
Ear buds irritated my ear, one kept falling out....the Sony phones an excellent replacement. - lovely blue color, lightweight, easily charged and holds it....have never had it run out mid play.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 28, 2025
Hi there, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Written by a customer while visiting sony.com
Posted by: Arielrocks
Gender:Female
Verified Purchase:Yes
They work great. I've had them for a couple of months and they work amazing. Love them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 8, 2025
Hi Arielrocks, Great to hear the Sony WH-CH520 headphones are working so well for you after a couple of months! Thanks for sharing your awesome experience and for giving the product a perfect rating! -Jess
Written by a customer while visiting sony.com
Posted by: Serious Cyrus
Verified Purchase:Yes
My son loves our new headset that he received for Christmas. Perfect for a young teenager.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 2, 2025
Hi Serious Cyrus,
You made the right choice! We're glad that your son is enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
You made the right choice! We're glad that your son is enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: freddy13th
Gender:Male
Verified Purchase:Yes
I bought it 3 months ago and really happy with them.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, January 2, 2025
Hi freddy13th,
That's great! We're happy to hear that you like the price point of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
That's great! We're happy to hear that you like the price point of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com