Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
5
75%of customers recommend this product.
(
33 out of
44)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Posted by: KC4444444
Gender:Male
Verified Purchase:Yes
I bought this a month ago and seemed dead. It would not turn on. I tried to reset with +- button and then tried to do the factory setting with the power button and - button. Nothing worked. I will check with the manufacturer's warranty. Hoping to get some help from Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 14, 2023
Hi KC4444444,
Thank you for reaching out to us. We're sorry to hear that your headphones won't turn on. This is definitely not the experience we want you to have with our product. We really appreciate your time and effort in troubleshooting the unit. We understand that you already reset and initialize the headset to restore factory settings but still not working. You may want to try these additional troubleshooting steps that may help resolve if your headphones won't turn on:
Make sure the battery is fully charged.
Be sure to use the supplied USB Type-C cable.
When charging with a USB AC adaptor
- Make sure that the USB AC adaptor is firmly connected to the AC outlet.
- When using a commercially available USB AC adaptor, use one capable of
supplying an output current of 0.5 A (500 mA) or more.
When charging with a computer
- Check that the supplied USB Type-C cable is properly connected to the USB
port of the computer.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Thank you for reaching out to us. We're sorry to hear that your headphones won't turn on. This is definitely not the experience we want you to have with our product. We really appreciate your time and effort in troubleshooting the unit. We understand that you already reset and initialize the headset to restore factory settings but still not working. You may want to try these additional troubleshooting steps that may help resolve if your headphones won't turn on:
Make sure the battery is fully charged.
Be sure to use the supplied USB Type-C cable.
When charging with a USB AC adaptor
- Make sure that the USB AC adaptor is firmly connected to the AC outlet.
- When using a commercially available USB AC adaptor, use one capable of
supplying an output current of 0.5 A (500 mA) or more.
When charging with a computer
- Check that the supplied USB Type-C cable is properly connected to the USB
port of the computer.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Written by a customer while visiting sony.com
Posted by: cwcwcw
Verified Purchase:Yes
Bought two pairs now, both have had ear cups breaking off of the headband with little to no pressure
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 17, 2023
Hi cwcwcw,
Thank you for reaching out to us. We're sorry to hear if the earcups are breaking off the headband. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear if the earcups are breaking off the headband. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Posted by: Loopy Loo 831
Gender:Male
Verified Purchase:Yes
It’s been the only the second day owning them and I super love them. Especially for the price. Thank you Sony. Keep doing what you guys are doing. Excel!!!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 3, 2024
Hi Loopy Loo 831, You are very much welcome. We are thrilled to hear that you love your new Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Ant909
Gender:Male
Verified Purchase:Yes
I got these a week ago love them wish 8 would have got them weeks ago
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 13, 2024
Hi Ant909, Congratulations on your new Sony WHCH520 headphones! We're glad that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Hdksla
Gender:Female
Verified Purchase:Yes
Item defective after 2 months use and difficult claims process
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 9, 2024
Hi Hdksla,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and help out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Great sounds and quality for a reasonable price.
on March 10, 2024
Posted by: Rockrob91
Gender:Male
Verified Purchase:Yes
Best headphones I have bought for a reasonable price. It stays charged and never gets low no matter how much I listen to them. Really..
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 10, 2024
Hi Rockrob91, Perfect! We're thrilled to hear that you're enjoying the exceptional battery life of your Sony WHCH520 headphones. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: BProck
Gender:Male
Verified Purchase:Yes
Got these as a Christmas gift and after a couple months of use the left side earpiece fell off. There is no physical damage on o the headphones except where the earpiece rotates inside the headband. The wire is still intact and sound still works. Really liked these until they fell apart.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 20, 2024
Hello BProck,
While we are happy that you are pleased with the audio quality of our WHCH520, we regret to hear that the left side of the earpiece fell off just a couple of months of usage. This is usually not the case with our WHCH520.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
While we are happy that you are pleased with the audio quality of our WHCH520, we regret to hear that the left side of the earpiece fell off just a couple of months of usage. This is usually not the case with our WHCH520.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
Written by a customer while visiting sony.com
Posted by: today
Verified Purchase:Yes
I bought the headphones to replaced previous one from theft.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 9, 2024
Hi Today, Thank you for choosing Sony! We are so glad to hear that you are enjoying your new WHCH520! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com