Customer reviews from sony.com
Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Average customer rating
4.1
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
29
4 Stars
6
3 Stars
2
2 Stars
4
1 Star
5
75%of customers recommend this product.
(
33 out of
44)
Customer Reviews for Sony - Refurbished Excellent - WH-CH520 Wireless Headphone with Microphone - Pink
Customer Rating
5
What the WH-CH510's needed.
on September 9, 2025
Posted by: Ramzzz
Gender:Male
Better than the WH-CH510's. The complaints I had about the 510's was that they were not tight enough around the head, but these are way better and feel more sturdy. I never went back to wearing earbuds, and my brothers say I look autistic due to how much I wear these.
Good battery life, good sound quality, and light weight.
If you are looking for something to wear everyday, buy these.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, September 10, 2025
Hi Ramzzz, It's a pleasure to hear that your new WH-CH520 headphones are working out so well for you! We're glad they feel sturdy and have a better fit than your previous pair. It's great to know that the long battery life, lightweight design and quality sound have made them your go-to headphones for everyday use. Thanks for choosing Sony! Best regards, Estefany
Written by a customer while visiting sony.com
Customer Rating
1
one of the sides of headphones is not at all works
on August 19, 2025
Posted by: sushma
Verified Purchase:Yes
after i bought this for 3 months, one of the side of headphones is not working
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, August 19, 2025
Hi sushma,
Thanks for reaching out to us. We're really sorry to hear that one side of the headphones is not working. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the sound problem:
1. Try the headphones on another device (phone, laptop, tablet) to rule out a source-specific issue.
2. Try a reset on the headphones: Connect the headset to an AC outlet and press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
3. Initialize the headset to restore factory settings. This will delete all pairing information and reset internal settings. Refer to this link for detailed instructions: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
If the issue continues after following these steps, we suggest contacting our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Monday - Friday | 9:00 am - 9:00 pm ET
Saturday - Sunday | 10:00 am - 8:00 pm ET
Thanks for considering Sony products and for letting us know about this issue.
Sincerely,
Estefany
Thanks for reaching out to us. We're really sorry to hear that one side of the headphones is not working. We're here to assist you and would be glad to provide you with some troubleshooting steps to address the sound problem:
1. Try the headphones on another device (phone, laptop, tablet) to rule out a source-specific issue.
2. Try a reset on the headphones: Connect the headset to an AC outlet and press the (volume +) button and the (volume –) button simultaneously. The headset will be reset.
3. Initialize the headset to restore factory settings. This will delete all pairing information and reset internal settings. Refer to this link for detailed instructions: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000783325.html
If the issue continues after following these steps, we suggest contacting our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Monday - Friday | 9:00 am - 9:00 pm ET
Saturday - Sunday | 10:00 am - 8:00 pm ET
Thanks for considering Sony products and for letting us know about this issue.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Posted by: Melisa239
Gender:Female
Verified Purchase:Yes
I have only have them for 2 days but wow I tell myself why didn’t I buy them sooner. Went for a run and a total different feel and the battery life . I haven’t even charged them yet and they have been going strong . Love the design and love more the color
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, August 17, 2025
Thank you for that fantastic review, Melisa239!
It is wonderful to hear that in just two days you've discovered the WH-CH520 headphones are a perfect fit for you. We are sure the design and color match your style perfectly!
We designed these headphones to deliver great sound, a big battery for long listening sessions, and the comfort for daily use. It's truly rewarding to know they performed so well when you went for a run!
Thanks for choosing Sony for your daily routine. We hope you continue to enjoy your listening experience!
Best regards,
Gus, Sony North America Customer Support
It is wonderful to hear that in just two days you've discovered the WH-CH520 headphones are a perfect fit for you. We are sure the design and color match your style perfectly!
We designed these headphones to deliver great sound, a big battery for long listening sessions, and the comfort for daily use. It's truly rewarding to know they performed so well when you went for a run!
Thanks for choosing Sony for your daily routine. We hope you continue to enjoy your listening experience!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: Nin13
Gender:Female
Verified Purchase:Yes
The sound quality is mid. But more importantly the cushions came off after only 2 months of use. I couldn’t get them back on.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 17, 2025
Hi Nin13,
We're sorry to hear about the issue you experienced with the Sony - WHCH520. This isn't the kind of durability we want for our headphones, and we understand how frustrating it must have been, especially after only a short period of use. We'd like to look into this further and explore the best way to help. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products!
Best regards,
Dominick
We're sorry to hear about the issue you experienced with the Sony - WHCH520. This isn't the kind of durability we want for our headphones, and we understand how frustrating it must have been, especially after only a short period of use. We'd like to look into this further and explore the best way to help. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
4
Good for entry level users
on July 16, 2025
Posted by: faya_ayay
I got these headphones 2 days ago and they are incredibly good. I like how these headphones connect to my phone and PC at the same time so that after a call, its goes back to playing my music. The Sony Headphones Connect is a must have if you care about fine tuning your audio, connecting to 2 devices, and 360 reality audio. The 50 hour battery life is good if you play your music non-stop. The only think I don't like about this product is after 30 minutes of use, it starts to hurt my ears. I would recomend this product for anyone who is new to buy wireless headphones from Sony
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 17, 2025
Hi faya_ayay! Thank you for sharing your experience with the WH-CH520 headphones! It brings us great joy to hear that you're enjoying the seamless connectivity to both your phone and PC, and that the Sound Connect app has enhanced your audio experience with features like 360 Reality Audio.
We appreciate your feedback regarding comfort and we recommend trying out softer ear cushions or adjusting the fit to alleviate any discomfort during longer listening sessions. Your input is invaluable as we strive to create products that enhance your listening pleasure.
Thank you for choosing Sony and for recommending the WH-CH520 to others!
Best regards,
Estefany
We appreciate your feedback regarding comfort and we recommend trying out softer ear cushions or adjusting the fit to alleviate any discomfort during longer listening sessions. Your input is invaluable as we strive to create products that enhance your listening pleasure.
Thank you for choosing Sony and for recommending the WH-CH520 to others!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
It broke after just a few months
on July 7, 2025
Posted by: It broke
Sounds great and was easy to connect but one side of the headphone fell off. Called support and they said it’s not covered by warranty. Really cheap construction and not built to last. Save your money for a manufacturer that stands behind their product.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, July 8, 2025
Hi there, thanks for your feedback. We sincerely apologize for the experience you've had with your WH-CH520 headphones.
We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones.
We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services.
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
We understand your concerns and wish we could provide an alternative solution. However, the damage you've reported falls beyond the coverage of our limited warranty for headphones.
We know this isn't the answer you were hoping for and we genuinely regret any inconvenience or disappointment this has caused. We value your business and your feedback is important to us as we continuously work to improve our products and services.
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
wm ch520
on July 2, 2025
Posted by: Ghost Bear
WORKS WELL charges FAST, had about 6 moths now works good on desk top, PLAYING DIABLO
Response from sony.comBy DiegoV, Sony North America Customer Support, July 7, 2025
Hi Ghost Bear,
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by!
Thank you for choosing Sony products, have an amazing day!
-DiegoV, Sony North America Customer Support
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you have been enjoying your Sony Headphones for this past months! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, we are sure you will only get to love your headphones even more as the time goes by!
Thank you for choosing Sony products, have an amazing day!
-DiegoV, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: naomiii
Gender:Female
Verified Purchase:Yes
Thanks to my mom for getting me these and they work well :) nice color
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 29, 2025
Hi naomiii! We are thrilled to hear that you’re enjoying your WH-CH520 headphones. Thank you for sharing your experience!
These headphones offer impressive sound quality and a comfortable fit, making them perfect for any listening session. Plus, the color is indeed a fantastic choice!
Thank you for choosing Sony!
Best regards,
Estefany
These headphones offer impressive sound quality and a comfortable fit, making them perfect for any listening session. Plus, the color is indeed a fantastic choice!
Thank you for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com