Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Love the camera!
on July 4, 2022
Posted by: Raven
from North Carolina
Expertise:Intermediate
I have never bought a brand new, current, cell phone before. I usually was given one as a hand me down by my adult kids in their 20's when they upgraded. But I had a trip planned to Alaska & wanted the latest camera. I've always used Samsung galaxies before, so I splurged as a treat. I like that I'm already familiar with the layout & functions. I really only bought it for the updated camera because it's easier to use than the point & shoot stand alone cameras, & I love the ease of editing, sharing, & printing. But the camera was the quality I was expecting & I'm super happy with it. Gives crisp, clear pics & video. Love the zoom lenses. I've always loved photography, & used a Nikon D90 in the past, which I realize is old now. But this phone gives me the same crispness of that Nikon with much more ease of use, & of course is much lighter to carry around. I've included some pics. But I am absolutely happy with the phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 5, 2022
Posted by: Mike
from Philadelphia
Expertise:Intermediate
I got my phone with a discount through the trade-in program, upgrading after about 2 years. Cant speak to whether this is a worth while upgrade from last year's 21. But it definitely doesn't disappoint. Only complaints I have is finding a screen protector. Other than that, all the things people have complained about when it comes to the phone, I havent experienced. I recommend it if you're looking to upgrade and can afford.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Never disappoints
on July 5, 2022
Posted by: BackwoodB127
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] I've had the phone for a while now, and it's honestly the best phone out. The s pen is always amazing and all the litte things it can do
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on July 6, 2022
Posted by: talkasneeded
from garner, nc
Expertise:Intermediate
Great phone for pics. Exceptions: large and heavy to carry. Battery life is less than 2 days as advertised (esp if you have a social media acct & play games). Drop calls tooooo many times due to what is classified as insufficient wifi connection. That is bogus. Checked with Internet company and had everything tested. Phone is notorius for dropping my calls and it is frustrating when talking with important businesses like doctors and attorneys. Does not fit comfortably in pant pockets.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 21, 2022
Hello Talkasneeded,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it helps to keep us on our A game regarding what our consumers want. I’m attaching a couple links that should help regarding your battery life. Also one that will be of assistance with your connectivity. As always please reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Get the most out of your Galaxy phone's battery (samsung.com)
https://www.samsung.com/us/support/galaxy-battery/optimization/
Contact Us | Official Samsung Support US
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it helps to keep us on our A game regarding what our consumers want. I’m attaching a couple links that should help regarding your battery life. Also one that will be of assistance with your connectivity. As always please reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Get the most out of your Galaxy phone's battery (samsung.com)
https://www.samsung.com/us/support/galaxy-battery/optimization/
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone camera and features are awesome
on July 6, 2022
Posted by: Jmgdc
from Tyler Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre order it and like it always samsung never disappointed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not an improvement
on July 6, 2022
Posted by: CarlY
from Foothill Ranch, CA
Expertise:Expert
The S22 changed the orientation of the vibration motor so it is useless without also using a watch which still vibrates properly or a kickstand. Without these I would have returned the phone. Please correct this in future models.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 21, 2022
Hi CarlY,
Thank you for the review of the Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovate with our designs and functionality. I’m attaching a link to Samsung Support, feel free to reach out regarding your vibration to see if they might be of assistance. Thank you for being a valued customer. –Bethany
Contact Us | Official Samsung Support US
Thank you for the review of the Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovate with our designs and functionality. I’m attaching a link to Samsung Support, feel free to reach out regarding your vibration to see if they might be of assistance. Thank you for being a valued customer. –Bethany
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on July 7, 2022
Posted by: Anonymous
from Cyprus
Expertise:Expert
[This review was collected as part of a promotion.] Its a perfect choice, would recommend it to everyone i know
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Extremely disappointed
on July 16, 2022
Posted by: Echevarria
from New Jersey
Expertise:Expert
I bought a Samsung Galaxy s22 Ultra within the past two weeks and I am extremely disappointed. This phone the battery doesn't last not even a day, I have a Dexcom monitor sensor that this phone is not compatible with I ended up getting way less than my s20 Ultra. WHAT A DISAPPOINTMENT !!!!!!!!
What can I do I thought I was getting an upgrade not a DOWNGRADE
What can I do I thought I was getting an upgrade not a DOWNGRADE
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 27, 2022
Hi Echevarria,
We appreciate you taking the time to review the Galaxy S22 Ultra. We value all feedback as we strive to give our consumers the best in design and functionality. I’ve attached a couple links below regarding they battery. If you need any further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Galaxy S22 Ultra. We value all feedback as we strive to give our consumers the best in design and functionality. I’ve attached a couple links below regarding they battery. If you need any further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US