Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
2
SCREEN is fragile.
on April 3, 2023
Posted by: Scorpio11
from Orlando, fl
Expertise:Expert
Corner Screen breaks and cracked easily even with daily use ! I also have the top end otterbox phone case with screen protector. This is without a fall !!!!! I have owned a galaxy since generation 1. This is the worst experience. I am now stuck with it and I just purchased it in January!.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 4, 2023
Hello Scorpio11... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Loses network service and cant make phone calls.
on August 4, 2023
Posted by: Nikki
Expertise:Intermediate
I bought this phone in March of 2022. Absolutley loved the camera and everything about it. The only cell phones I have owned were all Samsung so I was excited to finally splurge and get one of the higher scale models.
It is now Aug 2023 and this phone is complete garbage. For the third time now since owning this phone it has completely lost all forms of service. I cant make phone calls, I cant go on the internet. Nothing. It has said "Emergency calls only" for three days now. If I am lucky I can find one small area where I can quickly send a text and hope that it goes through, but thats it. I have done all the resets, gone down the list of issues, messed with the sim card. Nothing helped. I am so done with Samsung. I have 700$ left to pay on this phone and its already garbage. I think I will finally be making the switch to Apple, as much as I cant stand them, atleast they dont have issues.
It is now Aug 2023 and this phone is complete garbage. For the third time now since owning this phone it has completely lost all forms of service. I cant make phone calls, I cant go on the internet. Nothing. It has said "Emergency calls only" for three days now. If I am lucky I can find one small area where I can quickly send a text and hope that it goes through, but thats it. I have done all the resets, gone down the list of issues, messed with the sim card. Nothing helped. I am so done with Samsung. I have 700$ left to pay on this phone and its already garbage. I think I will finally be making the switch to Apple, as much as I cant stand them, atleast they dont have issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, August 7, 2023
Salutations Nikki,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. For your convenience, I have included a few links to articles titled, "Samsung phone has poor signal and cannot use data or make calls," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls." These articles are filled with troubleshooting steps to help you resolve what you have been experiencing with your Galaxy S22 Ultra's connectivity. Please go through these troubleshooting steps outlined in articles then if you would like further assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. For your convenience, I have included a few links to articles titled, "Samsung phone has poor signal and cannot use data or make calls," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls." These articles are filled with troubleshooting steps to help you resolve what you have been experiencing with your Galaxy S22 Ultra's connectivity. Please go through these troubleshooting steps outlined in articles then if you would like further assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
5
Slick and feature rich
on May 13, 2023
Posted by: Vasu
from St louis
Expertise:Intermediate
I never thought I will get used to this large phone ; but I did- now i can't go back to regular small phones now. This phone has excellent camera and best screen resolution. The spen is a great addition. I use it quite a bit on selfies and image editing. I have shot some amazing photos with this phone - unbelievable that phone photography has come a very long way now. Overall a great phone - truly flagship.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery failed
on June 14, 2023
Posted by: Seadug
from Connecticut
Expertise:Intermediate
I have had this phone for less than 1 year and the battery failed. It takes great pictures and was working well right up until it failed.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 16, 2023
Hey there Seadug, thank you for reaching out to us with your feedback on your Samsung Galaxy S22 Ultra. We completely understand wanting to have full day battery and know that your device is going to go the distance with you. Given the stated time of ownership, we will include a link for your that has the full manufacturer warranty and links to the Samsung Support Team and Customer Care+ Team to help you with any warranty claim you would like to make. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
It's still just a phone.
on August 15, 2023
Posted by: Al B
from Iowa
Expertise:Expert
Still has washed out color on sun rise and sun set shots like camera is half blind!! Moving shots blurry!!! Most of camera shots in general color is off!
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, August 18, 2023
Howdy Al,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. When you have the available time in you day, please take a look at the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" for some helpful troubleshooting steps that you can take to help resolve what you have been experiencing with your blurry camera images. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S22 Ultra is up to date as well. A link below containing your software update is also provided for you for your quick access. I have also attached your device manual so that you can easily customize the settings of your camera to your liking so that you can begin to take your photos like a professional photographer would. If you would like further assistance after reviewing the provided resources, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. When you have the available time in you day, please take a look at the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" for some helpful troubleshooting steps that you can take to help resolve what you have been experiencing with your blurry camera images. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S22 Ultra is up to date as well. A link below containing your software update is also provided for you for your quick access. I have also attached your device manual so that you can easily customize the settings of your camera to your liking so that you can begin to take your photos like a professional photographer would. If you would like further assistance after reviewing the provided resources, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
3
Useless once the June 2023 update was pushed out
on June 27, 2023
Posted by: Nicky D
Buyer beware at the moment! The update just pushed out is awful. My phone almost never has service now, the battery drains super fast. I hope they fix this soon because my phone is now basically useless and I have only had it a year.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 28, 2023
Hey Nicky D, thank you for your feedback on your Samsung Galaxy S22 Ultra. We would be more than happy to help you troubleshoot the software update on your device. We have provided a link to the Samsung Support Team to help walk you through any steps necessary to get your device to full functionality again so you can enjoy the amazing features. We appreciate you being a Samsung customer and are here to assist you at your convenience. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A workhorse of a phone.
on July 13, 2023
Posted by: SCINFI
from Lexington Kentucky
Expertise:Expert
I've owned my S22 ultra with an OtterBox case and a pvc screen protector 14 months.
I absolutely love the functionality of this device. The S Pen is amazing for writing the quick note or remote for the camera.
As I work in nasty environments it has proven itself time and time again. I would say the screen is tough as nails I've dropped it on gravel face down, from 30ft up on a balcony and into the toilet( don't ask ).
I've not got one scratch on the camera lenses through all of that.
I do have two problems. The first is a daily reset is necessary due to sluggish performance. The second is that I have serious doubts on the performance of the camera. My work phone is a regular S22 and it's photos are so much better than my S22 ultra. I've found that the Samsung a53 takes better photos than this S22 ultra.
All in all I would recommend the entire S22 line but the s pen is what sells this S22 ultra above the S22 plus.
I absolutely love the functionality of this device. The S Pen is amazing for writing the quick note or remote for the camera.
As I work in nasty environments it has proven itself time and time again. I would say the screen is tough as nails I've dropped it on gravel face down, from 30ft up on a balcony and into the toilet( don't ask ).
I've not got one scratch on the camera lenses through all of that.
I do have two problems. The first is a daily reset is necessary due to sluggish performance. The second is that I have serious doubts on the performance of the camera. My work phone is a regular S22 and it's photos are so much better than my S22 ultra. I've found that the Samsung a53 takes better photos than this S22 ultra.
All in all I would recommend the entire S22 line but the s pen is what sells this S22 ultra above the S22 plus.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect
on April 12, 2022
Posted by: drtexas72
from Del Rio, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I love it. All features are great but the only thing that would make it 100% perfect would be the addition of a micro SD card slot. Just for ease of transfer of files to and from the phone to whatever else that I want to transfer to.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US