Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
1
garbage
on June 15, 2022
Posted by: brian
from hawaii usa
Expertise:Expert
bought 2 s22 ultras and dissapointed. ive hade note 8, note 9, not 10+, and now two s22 ultras and they are laggy and battery is garbage and told they have dual sim but they dont. one is an e-sim. not very happy. was going to buy another until i found out that that this phone is garbage and not dual sim. DONT BUY THIS PHONE. WASTED THOUSANDS
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Brian, we are sorry to hear about the difficulties that you are experiencing with both of your Galaxy S22 Ultras, we do have some links that we can provide you that could help, we will include them down below. If you believe that you are experiencing defects with your devices then we would recommend reaching out to our customer support team, we will also provide a link for them below. Thank you for being a loyal Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Love built in slot for spen
on June 16, 2022
Posted by: Blkkat13
from Roanoke, Va
I traded in my S21 ultra for this simply to have the S pen features. It is pretty much same as my s21 ultra as far as software, main reason traded in was I had bought spen but always had to have bulky case to hold it,also I like the more boxy feel in hand....One problem having is sometimes battery feels hot although I remember that happened when first got s21 ultra and then after first update & phone getting use to my usage then it stopped. I m hoping will be same with this phone?! Only had a couple weeks now so still setting up customized way I like!
Do definitely love spen just like note series.
Do definitely love spen just like note series.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone Overall!!!
on June 16, 2022
Posted by: Jofus
Expertise:Expert
I had the new Pixel 6 Plus and the S22 Ultra just blows it away. It's faster, better camera, more customizable and just a better experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hard to believe it can be better!
on June 17, 2022
Posted by: Peliona1130
from Miami, Florida
Wasn't sure about changing phones from my Galaxy S20 ultra to the Galaxy S22 ultra, my phone was like new, but I'm so glad I did. This phone is amazing, it's hard to believe that Samsung can keep improving them. The camera is amazing!! Took a picture of the moon at a 100x zoom and no one believed I used my phone to do it. I barely use the pen but it works great. If I could've I would have removed a third of a star only because they took off the ability to place an SD card on the phone. I like saving my pictures and videos on an SD card other than the cloud or phone but I'll have to deal. The S22 is super fast and very appealing to the eye.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 19, 2022
Posted by: Mike
from Houston,TX
Expertise:Intermediate
Love the pen, speed, screen, and battery life. Goes well with watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phones are a new Era for money makers
on June 21, 2022
Posted by: Dr ice mind
from New york
I I was having s21 u 5g and switch to this one for the s pen
I read many comments about many issues I have for now 0 issues and phone work easy way also I can play on my TV with screen sheare all my games for better view pictures are great and editors are on market each day I don't find anything wrong. But you have 1 year warranty for this items if something came bad send it to warranty I bring my s22ultra to de Beach and make great videos on jetki love samsung why not. Other phone like ip are not work for me samsung is a item that match me
I read many comments about many issues I have for now 0 issues and phone work easy way also I can play on my TV with screen sheare all my games for better view pictures are great and editors are on market each day I don't find anything wrong. But you have 1 year warranty for this items if something came bad send it to warranty I bring my s22ultra to de Beach and make great videos on jetki love samsung why not. Other phone like ip are not work for me samsung is a item that match me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery not impressive
on June 24, 2022
Posted by: Kitty62
from Oklahoma
Expertise:Intermediate
Love the phone and camera but definitely NOT impressed with the battery. I'm having to charge my phone more often throughout the day, even when I haven't been on it. I have even made sure nothing is running in the background.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
poor battery life
on June 29, 2022
Posted by: adinicoarax
from Portland, OR
Expertise:Intermediate
ok, i'll keep it short. It's a great phone with a mediocre battery. So just to have an idea, i used to have the old Note 10, bought new few years ago. my new Galaxy's S22 ultra battery holds as much as my old's Note 10, 4 years after o got it and heavily used it. We are talking in the best case scenario of you don't use it much about a day and a half and with heavy use about a day. so, judge for yourself. I thought maybe i got a bad product, but my best friend got also a Galaxy S22 ultra and i've got the same feedback from him.
For a Samsung lover and and Android guy for life i'm having a hard time writing these but i just hope next time Samsung comes with a new phone that costs an arm and a leg at least make that battery last or make the battery interchangeable. Until then i'll go for the cheapest phones that will do the job, since i don't wont to throw away in the garbage a computer - this is what the phones are now - just because it ran out of battery and the battery can't hold charge for long.
For a Samsung lover and and Android guy for life i'm having a hard time writing these but i just hope next time Samsung comes with a new phone that costs an arm and a leg at least make that battery last or make the battery interchangeable. Until then i'll go for the cheapest phones that will do the job, since i don't wont to throw away in the garbage a computer - this is what the phones are now - just because it ran out of battery and the battery can't hold charge for long.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you to help manage the battery life of your device. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US