Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
BATTERY Horror
on May 2, 2022
Posted by: Alexandra
from Portland, Oregon
Expertise:Expert
Everything is fine, but the battery is so quickly discharged is not enough for 1 day. For the price this is not acceptable at all. I am very upset.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Ultra - 5 star camera, 1 star phone
on May 9, 2022
Posted by: MeMacOH
from Cleveland OH
Expertise:Expert
I have been dealing with with phone for 2 months now. That's more than enough time to have giving it time to get used to it and know it's quirks. Bottom line, it sucks. I want my S20 Note back.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Battery life:
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Performance:
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
Overall, despite having the "top of the line" Samsung flagship S22 Ultra, I cannot wait to be ride of this thing. Great work guys, great work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Very good features
on May 11, 2022
Posted by: Big Miz
from Wichita,KS
Expertise:Beginner
I am about to buy this phone this month for me but the features really enhances me to watch what happens when I get to operating in the app store and really bring the Samsung Galaxy S22 Ultra Ultra to action in real life thanks Samsung Electronics for the latest update on Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Network and WiFi issues
on May 17, 2022
Posted by: Note9
Expertise:Expert
Upgraded from a note 9 to the s22 ultra. After using it for about 3 months. I have noticed so many network and wifi issues. These are issues I never experienced on my note 9 which I am about to revert back to and sell this phone. The screen is beautiful and the UI is pretty spectacular, but without connections going across town. It is pointless to have. I have been through every trouble shooting walkthrough out there. My music freezes, my YouTube freezes, news articles take forever to load. I have to constantly turn my connection on and off. Turn airplane mode on then off, just to reopen something I was listening to or watching. Even in my house with super fast wifi, I have tested the note 9 and this phone side by side. The note 9 is way faster with 0 freezes. Meanwhile the s22 ultra is close to dial up speed half the time. It was a tragic mistake to upgrade...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
manually add wifi network to your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001555/
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513474
Have a great day.
^Charles
manually add wifi network to your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001555/
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513474
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible screen!
on May 17, 2022
Posted by: Alyssa
from CA
Expertise:Intermediate
Just got this a WEEK ago. I am not a reckless person with my phone. I always put trust in Samsung screens for their durability and never had a problem. Today, it slipped from my hand, with a protector on, and hit my kitchen floor. Very disappointed to find cracks on the needlessly curved edges. On top of that, there's no aux port. I saw that coming, but it's still annoying. I use bluetooth, but I miss the convenience of an aux port.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Alyssa. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. To use your regular headset/AUX cable with the device, you must use a USB Type-C to 3.5mm adapter.
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512990
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512990
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera
on May 17, 2022
Posted by: Kitts Lady
from St. Kitts
[This review was collected as part of a promotion.] I have had this phone for a little over a month and I love it. Still learning new things but easy to navigate and love the e-sim feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Smartphone!! But a few suggestions
on May 18, 2022
Posted by: Alfredium710
from Miami
This phone is amazing and I dont regret getting it, but there some some things that will make it better. First of all the battery. The battery life is decent but maybe with more optimization the battery will last longer. Second of all the performance. The chipset should be more powerful but manage the phone so it doesn't overheat and the battery could last longer. Other than that I have no problem!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
battery is horrible.
on May 19, 2022
Posted by: dangzero
from san antonio tx
Expertise:Expert
everything is good except the battery it drain very fast you will be depress using this phone if you're out all day and have no way or charging it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Dangzero, thank you for your feedback about your Galaxy S22 Ultra. Battery life is very important as you mentioned and we would love to provide support with your battery concerns. Linked below are some support articles that you may find useful battery life information in to help improve your experience. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US