Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
4
Love the phone
on April 6, 2022
Posted by: Kush
from Newark NJ
Expertise:Expert
I'm a few weeks in and I have no real complaints. Phone is super fast and great on battery life. Amazing camera. Stays cool when operating for longer periods than normal. Web pages can be a little buggy but im sure that will improve.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
No SD card slot. Not worth it
on October 7, 2022
Posted by: Luka21
Expertise:Expert
No expandable storage. Overpriced. It's a piece of trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 10, 2022
Hello Luka21,
Thank you for your review of the Samsung Galaxy S22 Ultra. I've attached some videos from Samsung's YouTube channel that showcase just some of the awesome features of your new device. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
New viewing options on the Galaxy S22, S22+, and S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. I've attached some videos from Samsung's YouTube channel that showcase just some of the awesome features of your new device. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
New viewing options on the Galaxy S22, S22+, and S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Phone sucks
on March 11, 2022
Posted by: S22suxs
Expertise:Expert
I traded in my s21 ultra fpr the s22 ultra BIG MISTAKE!!!! some of the apps make my phone crash and completely shut off. Tried playing a game it takes almost a minute to load the game when the s21 ultra only took seconds the camera alao lags while moving the phone and the phone is soooooooooo slow please dont waste your money keep your s21 ultra this phone is horrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Good not great.
on March 11, 2022
Posted by: BuckeyeFaithful
from Kentucky
Expertise:Intermediate
This phone has an amazing screen, camera, and color. I love looking at it. However the battery life is about the same as my note 10 plus after almost three years of use. When I first got the 10 I could use it for days without needing a charge. This phone straight out of the box has a quickly diminishing battery life.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
S20 Ultra was better
on June 14, 2022
Posted by: ElMasChingon
from San Pablo, Ca
Expertise:Intermediate
More expensive, no expandable storage, low battery life, nothing special.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on May 19, 2022
Posted by: Billy
from Chicago
Expertise:Expert
Brand new phone and Camera keep freezing like crazy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Billy, thank you for your feedback on your Galaxy S22 Ultra. We use feedback like this to help us keep improving our products and users’ experiences. Below are some links that you may find beneficial for your situation. Thank you again for your feedback and being a valued Samsung user.
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
TMobile eSIM doesn't work on unlocked S22 Ultra
on June 3, 2022
Posted by: firebird
from Redmond, WA
Expertise:Expert
One of the main reasons for me to upgrade from S20 Ultra to S22 Ultra was the dual line support using a physical SIM and an eSIM, but this doesn't work with the unlocked model, I can't convert the TMobile SIM to an eSIM because the phone is not TMobile branded.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi firebird, Thank you for your feedback on The Samsung Galaxy S22 Ultra 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s esim. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Please note that use of eSIM on Galaxy device may be enabled by software update or disabled in some countries where it is purchased. Availability of eSIM mobile plan may vary depending on carrier. we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is Trash
on July 22, 2022
Posted by: MB Tranzport LLC
from LAS VEGAS
Expertise:Expert
Nice phone but the battery life is absolutely trash. What is Samsung gonna do about this issue??????????????? Worse battery life of any phone I've ever purchased
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 28, 2022
Hello,
We appreciate you taking time to review the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on the design and functionality of our devices. I've attached a couple links that will be of use regarding the battery. Please feel free to reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking time to review the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on the design and functionality of our devices. I've attached a couple links that will be of use regarding the battery. Please feel free to reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US