Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great features, I love it
on April 16, 2022
Posted by: Milestone
from New york
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this 2 to 3 months ago, and I must say it's worth upgrading from S20 ultra to this.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love how big it is and it's features! Battery is a
on April 18, 2022
Posted by: Lulu
from Rhode Island
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this as a trade in for the z3 flip and wow the batter on this last all day long and im on my phone all day long I'm excited to figure out more cool features my only complaint is the phone is kinda heavy and sometimes doesn't fit in my little purses but hey worth it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Weak Vibration
on April 18, 2022
Posted by: tcbklyn
from New York, NY
Expertise:Expert
The new vibration motor is terrible. Worst phone vibration mode that I've ever had in my life. I wish I could trade down to an older Samsung Galaxy model.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
5
wonderful device
on April 18, 2022
Posted by: CommanderArlex
from Malden MA
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this phone S22 Ultra 5 weeks ago. it's a excellent device. has the best camera I haven't seen from other phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature, flashing fast, awesome camera
on April 18, 2022
Posted by: Lovesamsung
from Salt Lake city
Expertise:Expert
[This review was collected as part of a promotion.] This phone is just fantabulous. Great features, awesome camera and amazingly fast. There are tons of features that I find very useful day to day eg. Organizing pictures into folders and also ability to keep secure folders. In addition to that tons of options to improve pics and remove unwanted objects. Fingerprint options.
I think if you use it for few months, you will find tons of convenient features that are important and are missing in apple iphones.
I think if you use it for few months, you will find tons of convenient features that are important and are missing in apple iphones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the familiarity
on April 20, 2022
Posted by: Aero
Expertise:Intermediate
[This review was collected as part of a promotion.] Really like the new features and the camera is outstanding. It so pretty to look at too. Definetly recommend it
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's Fine
on April 20, 2022
Posted by: Rainmaker
Expertise:Expert
I'm very careful with my phone's and haven't ever cracked or chipped a scree. My S22 Ultras screen chipped and is all scratched up all from just being in my pocket. The battery is absolutely terrible. Some of the features are nice but I don't think it really makes up for the battery and durability. I doubt I'll buy another Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Rainmaker,
Thank you for sharing your experience with us and for purchasing the Galaxy S22 Ultra. We sincerely apologize for your recent experience, as your phone depletes its battery life quickly, and the screen is damaged. I understand the importance of getting your device fixed immediately and without any battery issues. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430700
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fantastic
on April 22, 2022
Posted by: Slaya
from Sacramento CA
Expertise:Intermediate
I bought this in February absolutely have been please with everything plenty of storage and headphone Jack's are obsolete. This phone is perfect in every way
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US