Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
3
It's "Ok".
on April 14, 2022
Posted by: eerehs7
from New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this the day of the launch. It has a lot of bugs that still aren't fixed, the battery does not last as long as advertised, and there is no sd card slot. Simple things that need to be fixed but several things, and it gets annoying. I miss my S21 Ultra.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Eerehs7,
Thank you for getting in touch about this. We sincerely apologize about your recent experience with your Galaxy S22 Ultra, as it constantly encounters bugs, and the battery life is poor. Samsung understands how essential it is to have your device at a normal operating temperature and work at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link that will help you address your issues with your device from overheating:
https://www.samsung.com/us/support/answer/ANS00076952/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413789
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome features
on April 14, 2022
Posted by: Chris876
from New york
Expertise:Expert
[This review was collected as part of a promotion.] Pre orderd this phone and I'm still learning new things about it, it's an really awesome phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on April 14, 2022
Posted by: Shari
from NY, NY
[This review was collected as part of a promotion.] I bought this phone 2 weeks ago and Samsung had overdome themselves with this one. The camera quality is SUPERIOR. I love the new spen addition and it comes with tons of cool features/gestures. The functionality of the phone.. 10/10. I am so happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Biometric and battery life is too bad
on April 14, 2022
Posted by: Rob Rai
from Cincinnati Ohio
Expertise:Intermediate
Finger print fails every twice time make us reset the bank accounts and other passwords every time. Battery drain itself.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Rob Rai,
Thank you for bringing this to our attention and for purchasing the Galaxy S22 Ultra. We sincerely apologize for your recent experience, as you're having trouble using your fingerprint sensor, and the battery life is poor. I know how essential it is to have your device working properly, as the fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link for troubleshooting steps regarding Fingerprint issues:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406736
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone.
on April 14, 2022
Posted by: Raymond
from Worcester, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm really happy with this phone, very fast and the camera is great I really recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest feeling smartphone available.
on April 15, 2022
Posted by: Kiwa
from Augusta, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] The Samsung S22 Ultra has singlehandedly kept me as a Samsung customer. I've been wanting to switch to a different phone as the Galaxy line was getting too samey to most of the other popular phones on the market. Then they introduced the S22 ultra. every single color available on launch day was beautiful, I didn't know which to pick. Eventually i settled for the Green option. This to me is the first step before selecting a phone, how it looks like in person. It passed the eye check, looked as beautiful in person as it did online, but that's not all. All the reviews just didn't do it justice, the phone is amazing. The next physical thing that i noticed was the weight. Last year's flagship was heavy and felt like a danger when reading an E-book from your bed before bed. This time, the S-22 Ultra has an evenly distributed weight compared to the S-22 Ultra's camera heavy frame. As I said, the design is beautiful, moving on from the traditional shape of the Galaxy series to more of a note with slightly curved edges. This look to me still screams futuristic, what with all the cameras and a lack of bezel (even with the front facing camera's forgettable circle at the top of the screen). The cameras allow you to take some amazing pictures, wether up close or far away, the videos you can record are of beautiful quality, for a phone, and the low light filter is astounding, just as advertised. The display is, as always with Samsung, the best in the game. The S Pen is a fun feature that most may just see as a gimmick, but for me it's a fun addition that has allowed me to pick up drawing in my spare time, something I've always wanted to do.
Overall, this phone does it all, has it all, and is all you'll ever need. I wouldn't dare to call it "Samsung's Magnum Opus" as I know that this isn't even close to being their last great phone, but it certainly feels that way. This, to me, is the most fun and pleasure I've ever had with a smartphone since they first came out when I was a kid.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love ❤️ this phone!!! It does so much!
on April 15, 2022
Posted by: Doll777
from Charles City, Virginia
[This review was collected as part of a promotion.] I ordered this phone as a pre order. It took 3 days to get it to go through. Finally it did and it's been worth the trouble.
My son, Brett, had been trying to get me to change over from my Motorola. I had many Motorola phones for numerous years. Well I had to get a new one so Samsung it is.
There's so much to learn and explore that it shouldn't ever get old. It takes great pictures but so many options it's difficult to choose. Experimentation! Editing! Never would have thought I could do so much on a phone and I'm the one that used to know phones. Hahaha not anymore!
I'm really excited and happy my son talked me into a Samsung phone. Now for the tv!
My son, Brett, had been trying to get me to change over from my Motorola. I had many Motorola phones for numerous years. Well I had to get a new one so Samsung it is.
There's so much to learn and explore that it shouldn't ever get old. It takes great pictures but so many options it's difficult to choose. Experimentation! Editing! Never would have thought I could do so much on a phone and I'm the one that used to know phones. Hahaha not anymore!
I'm really excited and happy my son talked me into a Samsung phone. Now for the tv!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 16, 2022
Posted by: Anonymous
from Texas
[This review was collected as part of a promotion.] I've had this phone for about a month?, I will say that the camera quality is phenomenal. I've noticed a difference from my previous S21+. I also do appreciate the sPen that was included with this phone. Although I do find that the sPen will sometimes stick out a little without me pushing it. Another thing I've noticed that is different from my previous phone, the battery life of the s22 ultra does not last me but maybe a day and a half at most and it needs to charge. My s21+ could go 2, sometimes 3, days before I needed to charge it. Which to me is not a huge deal, just sorta mildly inconvenient. All in all, I do enjoy the feel and use of this phone more than the last and probably will not be upgrading coming the next year.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US