Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Best one yet
on April 13, 2022
Posted by: Benm
from Orange county, California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a month ago loving it's battery life Especially cause how much I use my phone for work and play Plus the awesome graphics and processor You can't ask for more
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unimaginative Reality, non existent.
on April 13, 2022
Posted by: Arayashi
from Alabama
Expertise:Expert
I am ecstatic about this device, the performance has been the most responsive and immersive experience I had my hands on. The Camera quality has some unimaginative experience that me a non user but lover of Nature has to just stop and shoot some photos. An artist when it comes to Anime art but not proffesional love to sketch and this S-Pen has all the smooth and responses of actual gliding of the flow of Pencils that leaves me in awe for every second in using for any moment. Gaming is where my real intentions are. The Graphics and Processing becomes unreal, the smooth texture and beautiful scenery becomes immersive and often pulls me closer to the crisp quality it provides.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 13, 2022
Posted by: Bleachrip
from Phoenix AZ
Expertise:Expert
[This review was collected as part of a promotion.] Fast and effective. Great phone. Snap one picture after another super fast in high res
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but not great CPU
on April 13, 2022
Posted by: Landis
Expertise:Intermediate
[This review was collected as part of a promotion.] I preordered this phone, and it has been one and half month since I got it. It has great camera, particularly in zoomming, which is amazing and mind blowing. The design is good and I feel it looks better than S21 ultra. I have not experienced any lag or crash. However, there is one big downside of this phone, that is the Snapdragon 8 Gen 1 chip. Even though I set the CPU to optimize mode, the phone still warms up. And the power efficiency of this chip is bad as many reviewer had tested. I do not play performance-demanding games, so I should be fine with the temperature. But if you are a big gamer, I do not recommend it. With normal use, I usually get around 7-8 screen-on time for a full charge, which is OK to me. With MediaTek's new chip beating out Snapdragon and Exynos in both performence and efficiency, I hope we will see Samsung using MediaTek's chip in the future flagship phone.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, disappointing battery
on April 13, 2022
Posted by: NikhilBS
from Minneapolis, MN
Expertise:Expert
[This review was collected as part of a promotion.] Not too much to say, top of the line features only a few negatives.
Wi-fi was slow for the first few weeks but issue seems to have been patched.
Battery life is significantly worse than last gen Note phones, not as bad as iPhone, but my old Note 10+ went 2 days and this only gets about 1.
Wi-fi was slow for the first few weeks but issue seems to have been patched.
Battery life is significantly worse than last gen Note phones, not as bad as iPhone, but my old Note 10+ went 2 days and this only gets about 1.
Design and new colors are beautiful! Much better than old Notes.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing designs!!! Excellent camera!!!
on April 13, 2022
Posted by: Robinhp
from NY
Expertise:Expert
I happy with my phone, I never imagined 8k video in a cellphone, the stabilization, perfomance, quality and design just perfect for me!!!.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome performance and battery life
on April 13, 2022
Posted by: Thanos
from Philadelphia
Expertise:Expert
[This review was collected as part of a promotion.] I bought this to replace my GS9+ and it's a huge upgrade. Great performance and battery life. Cameras are exceptional and I love the in-screen fingerprint scanner. A little bit heavier than I expected, but it's a big phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
As a Note fan I am not much satisfied this time
on April 13, 2022
Posted by: naveen
from US
Expertise:Intermediate
S22 ultra didn't meet my expectations. I badly missed the SD card slot. Battery life is not good unless it is in power save mode. Camera is ok. Still needs lot of optimizations both with the battery and camera. S-Pen is my favorite. Samsung, please try to be Samsung
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Naveen,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22 Ultra and that this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402707
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US