Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
3
Better Almost
on April 12, 2022
Posted by: Forten559
from Union City, GA
Expertise:Expert
[This review was collected as part of a promotion.] I looked forward to purchasing the new Galaxy 22 Ultra as I had the Note 9 and I was holding on to it for dear life until I saw the ultra had the stylus. I jumped at the chance to order! I received it but I noticed that the sound and speaker is severely lacking. It sounds like a transistor radio. Nothing like my Note 9. I like to listen to music while working and cleaning. It has no bass and the richness to the tones is nonexistent. I'm hoping that this can be fixed with a simple update also the battery is AWFUL!! I can't go a couple of hours without charging it. I hope this can be fixed as well. And having the volume and power buttons on the same side hmm...
I would recommend this to a friend!
Features
5
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great successor to the Note Line
on April 12, 2022
Posted by: scoot05redss
from Hammond, LA
Expertise:Expert
[This review was collected as part of a promotion.] I pre-ordered this phone to replace my Note 20 Ultra. I absolutely love it. It has all the old features of my Note, but brings all the latested and greated camera, screen, processor, etc tech. The battery life has been great and the camera blows my mind. I have suggested this phone to everyone. My wife, her parents, friends, etc. They have all upgraded on my suggestions. This is a great addition to the Samsung Ecosystem that has been set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this pen
on April 12, 2022
Posted by: Kolb
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone I love the call back to the old note phones I love the ability to take my pen set my phone down prop it up for a pick and snap it with the pen.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All note features on the s22 ultra
on April 12, 2022
Posted by: Hector
from Florida, USA
Expertise:Expert
[This review was collected as part of a promotion.] I bought the first day it came out from Samsung , and it become my primary phone, great photo , and videos just amazing in the night was great so much detail just perfect and the multitasking help me a lot I love the super fast charging in just a few minutes it 50% that great . And the best part the s pen in the phone . I love my S22 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My phone is overheating
on April 12, 2022
Posted by: RR1217
from California
Expertise:Beginner
[This review was collected as part of a promotion.] This is my 1st Samsung phone that overheats when I play mobile games. I never experienced it on my old Samsung phones, with similar games.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi RR1217,
Thank you for getting in touch about this and for purchasing the Galaxy S22 Ultra. We are saddened to hear about your recent experience with your phone, as it constantly overheats. I understand how essential it is to have your device working at a normal operating temperature. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link that will help you address your issues with your device from overheating:
https://www.samsung.com/us/support/answer/ANS00076952/
Another is a cooling down popup that appears on Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001413/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406986
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on April 12, 2022
Posted by: Oudai
from Arizona
Expertise:Expert
[This review was collected as part of a promotion.] This phone make my life much easier the camera is amazing also its very quick phone I never fanced any issues with it its completely a very good phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic flagship
on April 12, 2022
Posted by: Miss Emma
from Spokane WA
Expertise:Expert
[This review was collected as part of a promotion.] I'm being happy with this phone! The camera is amazing and I love having the SPen back!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME PHONE!
on April 12, 2022
Posted by: CHUCH
from SAN DIEGO
Expertise:Intermediate
[This review was collected as part of a promotion.] SUPER HAPPY WITH THE DEVICE FOR PERSONAL AND BUSINESS USE. ALSO TAB 8 ULTRA FOR BUSINESS USE IS INCREDIBLE AND SWITCHED FROM LAPTOP TO THE TAB 8 ULTRA.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US