Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great phone
on April 12, 2022
Posted by: nawood95
from Longview
[This review was collected as part of a promotion.] I bought this as an upgrade from Galaxy S10+, and it has been a huge improvement in performance and quality in every aspect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on April 12, 2022
Posted by: DrewzyHD
from Albuquerque New Mexico
Expertise:Expert
[This review was collected as part of a promotion.] The camera is truly one of the best on any SmartPhone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone possible
on April 12, 2022
Posted by: Edgarc64
from Des Moines Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] Amazing trade-in offers was just the cherry on top of the most amazing phone. Best battery performance, insane camera both front and back with a beautiful screen. Will definitely last for years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Undecided
on April 12, 2022
Posted by: Dbaus
from Chicago IL
Expertise:Intermediate
[This review was collected as part of a promotion.] So far the phone has been decent, but not what I had hoped. Gets bogged down easily, glitchy, has issues with text messages, etc. Other things are good (camera, screen, etc.)
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi Dbaus,
Thank you for bringing this to our attention and for purchasing the Galaxy S22 Ultra. I'm sorry to hear about your recent experience, as you're having issues with the text messages, and the device is glitchy. I understand how important it is to have the problem fixed to get the best experience and enjoy your device's maximum potential. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for some troubleshooting steps about your Text messages issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone freezes and crashes:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 114441835
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing system
on April 12, 2022
Posted by: BTS_girl
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] At first the phones temperature fluctuated alot and that could have been because of all the data optimizing from the transfer. Now it doesn't heat up as often. (unless I'm using a heavy app or its left on the sun). Other than that I love all of the features and I can tell it was an upgrade from my S20+.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on April 12, 2022
Posted by: Kevin
from Missouri
Expertise:Expert
[This review was collected as part of a promotion.] Seriously the best phone I have ever had can't wait to pair the tab s8 ultra with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE
on April 12, 2022
Posted by: RALPHB
from LAS VEGAS
Expertise:Intermediate
[This review was collected as part of a promotion.] im so happy that ive traded my other phone.. this phone is a beast!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but battery life is inadequate.
on April 12, 2022
Posted by: Keilo3
from Houston
Expertise:Intermediate
[This review was collected as part of a promotion.] Phone is very similar to my s20 only difference is the camera is better. Phone resolution is great and pictures are awesome. Only downfall Is battery only last 3/4 of a day and I'm not on my phone all day. I work in an office so I only use my phone for calls and similar things.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US