Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great Phone
on October 18, 2022
Posted by: Jhadley
from Sacramento, CA
Expertise:Expert
I bought my S22 Ultra about 3 weeks ago. I have had Samsung phones for years as they are very reliable. The S22 is awesome with an amazing camera. Glad I upgraded.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on March 31, 2022
Posted by: Kath6
from Seward, NE
Expertise:Intermediate
I have always had a note phone in the past. I passed up on the 21 series because there was not a note in the bunch. I am thrilled that Samsung decided to roll the note style phone into the S series. I have had the phone about a month and it exceeds my expectations. I never pay that much to benchmarks. I want to know how it preforms in real life. The battery last all day for me and then some. I charge it up every night as I always do. I love always on display, Dex, the ability to have more than one thing on a screen and every other feature that Samsung delivers especially the cameras. I will always seek out Samsung before any other manufacturer. I can say I have had no problems with this phone. The S 22 Ultra fits my needs and my life perfectly especially with 4 years of updates. I recently purchased another for a family member.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Has camera issues
on March 13, 2022
Posted by: Vatan
Expertise:Expert
Has camera issue since day 1. Camera keeps crashing giving error "Warning: Camera Failed".
Phone looks amazing to me. S-Pen is great.
Phone looks amazing to me. S-Pen is great.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
No a Good Device
on July 11, 2022
Posted by: Pedro
from Florida
Expertise:Expert
I trade my S21 Ultra, and guest what...it was way better,
1) When I used to take pictures with my S21 Ultra, no glitches, no camera stopping, NO O V E R H E A T I N G, S22 Ultra Does!
2) S21 Ultra Battery lasts all day long, S22 Ultra 3 pm 30%
General Terms this phone in comparation with S20+ S21 Ultra (Both owned by me) is a throwback!!! By the way if Samsung wants to know, No hits, No Cracks, and it's up to the last Software Update.
1) When I used to take pictures with my S21 Ultra, no glitches, no camera stopping, NO O V E R H E A T I N G, S22 Ultra Does!
2) S21 Ultra Battery lasts all day long, S22 Ultra 3 pm 30%
General Terms this phone in comparation with S20+ S21 Ultra (Both owned by me) is a throwback!!! By the way if Samsung wants to know, No hits, No Cracks, and it's up to the last Software Update.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 25, 2022
Hi Pedro,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to give our consumers the best products on the market. I’m attaching a link that should assist with the temperature of your phone and some articles that will be of use regarding the battery life. Please reach out to Samsung Support for the glitches you’ve experienced. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to give our consumers the best products on the market. I’m attaching a link that should assist with the temperature of your phone and some articles that will be of use regarding the battery life. Please reach out to Samsung Support for the glitches you’ve experienced. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device!
on April 30, 2022
Posted by: DaveinKC
from Kansas City
Expertise:Expert
Phone arrived a few days ago and it has been awesome! I love the styling of the device versus the s21 ultra I traded in. Battery life has been excellent even as it learns my usage patterns. The S-pen has already come in handy to markup photos and pdfs for work. I find the screen has better viewing angles than my s21 ultra did, although I prefer the screen on my wife's s21+ by a slim margin. The speakers are excellent for media consumption. I don't do much gaming but the phone is snappy in daily use in the optimized cpu setting. I have been running in the adaptive refresh rate with WQHD+ resolution.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Forever
on March 29, 2022
Posted by: Die2live
from Raleigh, NC
Expertise:Expert
I purchased the phone a little over a month ago and was told I may receive it in April. While I was okay with this, the phone ended up coming over a month earlier than expected. The phone itself is a work of art, from the sleek design to the quality of the camera and the array of features. I was a little disappointed that the 3d scan feature was not included in the phone as I teach engineering and would have used the feature to provide mutiple real world lessons in surfacing using the created models.
While I do not use my phone every minute of the day, I do find that theb2 day battery life that includes over 3 hours of high processing and video conferences more than meets my expectations.
I have used galaxy products from the release of the second generation and have never left or have been disappointed. The note feature that I have been satisfied with is another notable mention for the S22 Ultra. If you like to work with a stylus like I do, you would not be disappointed.
Every user I encounter thatbgot "the fruit" phone always has some comment about their great features. Just remember, Samsung has had these features long before the renaming of them existed.
Samsung, keep breaking boundaries and setting the bar while the other guys catch up. Overall, great phone!
While I do not use my phone every minute of the day, I do find that theb2 day battery life that includes over 3 hours of high processing and video conferences more than meets my expectations.
I have used galaxy products from the release of the second generation and have never left or have been disappointed. The note feature that I have been satisfied with is another notable mention for the S22 Ultra. If you like to work with a stylus like I do, you would not be disappointed.
Every user I encounter thatbgot "the fruit" phone always has some comment about their great features. Just remember, Samsung has had these features long before the renaming of them existed.
Samsung, keep breaking boundaries and setting the bar while the other guys catch up. Overall, great phone!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No major up grades and the battery life is awful!
on July 21, 2022
Posted by: Kory
Expertise:Intermediate
New phone that will make you married to a charger.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 28, 2022
Hi Kory,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we aim to bring our consumers the best in product design and functionality. I've attached a couple links below that should be of use regarding the battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we aim to bring our consumers the best in product design and functionality. I've attached a couple links below that should be of use regarding the battery life of your device. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not as good as my S7
on July 24, 2022
Posted by: Girlie
from Brooklyn
Expertise:Intermediate
Bad choice for me- way to hard to handle- too big and doesn’t fit in my jeans pocket.
Battery runs out too fast.
Voicemail requests deletions too often.
Promotional for smart watch is too hard to read/too small.
Would not buy or upgrade to this model again. Very disappointed!
Battery runs out too fast.
Voicemail requests deletions too often.
Promotional for smart watch is too hard to read/too small.
Would not buy or upgrade to this model again. Very disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 1, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality. I've attached some links that should be of use regarding the battery life of your device. Please reach out to Samsung Support also below concerning your voicemail. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality. I've attached some links that should be of use regarding the battery life of your device. Please reach out to Samsung Support also below concerning your voicemail. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US