Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
3
Micro SD Slot??..
on January 3, 2023
Posted by: Sophos
from Centennial, Colorado
Expertise:Intermediate
I've had this phone for a while now and it's okay... Except no version of this phone has a micro sd slot. Which is a really big deal, I have a galaxy note 9 with a 500 gig chip in it that I would normally just switch over to my new phone. But instead I had to go invest in this dual USB- A / USB - C thumb drive and manually transfer all that content, and even after that I have to plug it into the phone every time I wanna view that content. Yes I am aware of the cloud, tangible backup is always best. Always. Well roughly 372 gigs worth was transfered because the phone has 128 in deck, minus the system OS and bloat wear. Definitely, definitely bring that micro sd slot back. Every year it seems like the smart phone industry just deletes another feature then tries to tell us that it's for the best. Better is more options, not less. Other than that the phone itself isn't bad.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Sophos,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below. Please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below. Please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
S22 ultra
on July 11, 2022
Posted by: Ziko
from Bangor,ME
Expertise:Expert
I am happy with the phone, but I wish if it was flat screen with a better battery life like iPhone 13 pro max.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Needs SD Card reader
on October 10, 2022
Posted by: Dannosuke
I main reason I bought a Samsung is because you get a SD Card slot now that it's gone I have no reason to buy any further. I need it for content creation.
Response from Samsung USBy Bethany, Social Commerce, October 10, 2022
Hi Dannosuke,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we continue to bring our consumers the best in product design and capability. I've attached the link to Samsung Support. Please reach out to them for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we continue to bring our consumers the best in product design and capability. I've attached the link to Samsung Support. Please reach out to them for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking in several key areas
on March 6, 2022
Posted by: SueChem
from CT
I received my S22 Ulta on pre-order and was super excited. It is a beautiful phone, However there are some issues that are causing problems.
The biggest problem is that there is no way in the network settings to tell the phone to default to 4G. So when I'm driving in areas with poor 5G coverage, my music and navigation sound like I'm listening to an AM radio station driving out of range. I'm worried if I'm really in the woods I will be completely offline.
The second problem is battery life isn't really better than the 2 year old Note 10+ I traded in! My battery isn't even making it through the day, especially if I do a video call of any type.
The third problem is the sound right out of the phone speaker is terrible. Even at max volume it sounds muffled and tinny.
The last problem, that I know isn't 100% Samsung's fault, is that some apps are having issues. For example, I can't see anyone's Bitmoji on SnapMap. Other people reported this as well.
The cameras are awesome, but I don't think they're way better than the S21 equivalent.
Cons:
Network customization and connection
Battery life
Sound
Compatibility
Network customization and connection
Battery life
Sound
Compatibility
Pros
Has an S pen
Cameras are awesome
Has an S pen
Cameras are awesome
Overall, at this moment I wish I had stuck with my Note 10±! Bummer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Issues - Speakers Static Sound Issues
on March 10, 2022
Posted by: Samsung Fan
Expertise:Expert
The new S22 ultra has a major flaw in its speaker / sound department. There's a static "crackling" sound issue with high volume usage and via bluetooth. Please fix this issue, Samsung. The new S22 Ultra sound is worse than my old S21+
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best
on March 7, 2022
Posted by: Casey
from Elko, NV
Expertise:Intermediate
I miss my s21 ultra
The battery life sucks! The phone doesn't last through the day. My s21 would last at least 1.5 days or more doing the same things. Also the speaker is muffled and sounds fuzzy. Super disappointing bc I love Samsung products.
The battery life sucks! The phone doesn't last through the day. My s21 would last at least 1.5 days or more doing the same things. Also the speaker is muffled and sounds fuzzy. Super disappointing bc I love Samsung products.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Need maunal on how to user
on November 19, 2022
Posted by: Roadmanmac
Llke the phone better than my last one...my problem is all this phone can do and they do furnish any information on how to use it.
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Roadmanmac,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
You asked my opinion now you have it.
on April 13, 2023
Posted by: Yeoledawg
Bought over three months ago and have tried so hard to like it and there might be aspects I am over looking but I can't get by the fact it is SQUARE on the edges and VERY heavy. If you have any kind of
muscle problems with your hands this phone is not for you! I immediately began experiencing cramps and heat in my left hand especially after using my phone.
muscle problems with your hands this phone is not for you! I immediately began experiencing cramps and heat in my left hand especially after using my phone.
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hello Yeoledawg... Thank you for your review of the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we continue to give our consumers the best in design and functionality. I've attached the link for Samsung Support below, please reach out to them if we can offer any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US