Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
3
No SD card slot
on June 7, 2022
Posted by: Mike
from New Orleans
Expertise:Expert
It's a shame that Samsung has chosen to not a an SD slot for expandable memory. This is one of the biggest reasons why most people buy Samsung phones.
Unfortunately this move will end up costing Samsung customers. I know several people who left Apple phones and now you have joined them. I hope in the future you bring the SD slot back.
Regards
A loyal customer
A loyal customer
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 13, 2022
Hi Mike, Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
-Michael
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Good but far from perfect.
on May 17, 2022
Posted by: Slava
from New Orleans, LA
Expertise:Intermediate
The good: The processing speed of this phone is second to none. Don't let anyone fool you, the size matters. This is a nicely designed phone with large screen and substantial weight to it that can be used a self defense item when you find yourself alone in the dark trying to find your car on a large parking lot. The settings and customization is vast as you can adjust whatever you can think of on this phone. The display and camera is simply second to none.
The not-so- good: We purchased two of these phones, one for me and one for my wife (her is a Note 20 Ultra which i am assuming is the same exact unit as S22 this year). First thing that shocked me is how easily they break. After one week of ownership we dropped the phone on the concrete from our toddlers stroller pocket and the screen cracked across the entire phone. The phone was in the case and the drop was not that bad. So much for the super tough gorilla glass or whatever Samsung is advertising on these flagship phones that cost an arm and a leg. Fixing the cracked glass on this phone costs approximate like an average brand new smartphone. We fixed it once and decided to buy this super tough case that is commercialized all over the internet (i will leave the brand name out) and what do you know, even with this wonder case the phone was not able to survive a two feet drop on the garage floor from the seat of a sedan car. The display glass broke severely and the back cracked across. What in the world is going on with the super tough glass advertised on these phones?? Well, back to repair shop and this time the price was even higher because they had to replace the rear cover that supposedly has the battery block on it. Enough about the toughness of this phone, its clear enough that this phone is not tough at all, as real life shows, not well controlled laboratory tests.
My second concern is the battery life. Why in the world the battery only lasts one day under normal use? By "one day" i mean morning to evening. I never play games, just check my emails, messages and not even have a social media account of any kind to be always on it. Battery needs a lot of improvement.
But this last one takes the cake and i think is actually comical. I opened the box and there was no charger. Seriously?? In this price range you cant include a cheap charger?? I get it, you spent all these money to develop an unbreakable glass and long lasting battery but, how is one supposed to charge this flagship phone when a charger is not included?
I strongly recommend buying warranty with these flagship phones as real life experience shows they are extremely expansive to repair and they are simply not durable enough to survive real life tests.
The not-so- good: We purchased two of these phones, one for me and one for my wife (her is a Note 20 Ultra which i am assuming is the same exact unit as S22 this year). First thing that shocked me is how easily they break. After one week of ownership we dropped the phone on the concrete from our toddlers stroller pocket and the screen cracked across the entire phone. The phone was in the case and the drop was not that bad. So much for the super tough gorilla glass or whatever Samsung is advertising on these flagship phones that cost an arm and a leg. Fixing the cracked glass on this phone costs approximate like an average brand new smartphone. We fixed it once and decided to buy this super tough case that is commercialized all over the internet (i will leave the brand name out) and what do you know, even with this wonder case the phone was not able to survive a two feet drop on the garage floor from the seat of a sedan car. The display glass broke severely and the back cracked across. What in the world is going on with the super tough glass advertised on these phones?? Well, back to repair shop and this time the price was even higher because they had to replace the rear cover that supposedly has the battery block on it. Enough about the toughness of this phone, its clear enough that this phone is not tough at all, as real life shows, not well controlled laboratory tests.
My second concern is the battery life. Why in the world the battery only lasts one day under normal use? By "one day" i mean morning to evening. I never play games, just check my emails, messages and not even have a social media account of any kind to be always on it. Battery needs a lot of improvement.
But this last one takes the cake and i think is actually comical. I opened the box and there was no charger. Seriously?? In this price range you cant include a cheap charger?? I get it, you spent all these money to develop an unbreakable glass and long lasting battery but, how is one supposed to charge this flagship phone when a charger is not included?
I strongly recommend buying warranty with these flagship phones as real life experience shows they are extremely expansive to repair and they are simply not durable enough to survive real life tests.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent choice but.....
on June 13, 2022
Posted by: tallyhoe43
from Wichita, Ks
Expertise:Expert
I've had my phone for about 2 weeks now and all the features are exceptional! It even has a pen like my Note 9 which is very handy. However, the only con to the phone is the vibration on it. Not strong at all! I've done extensive research to see if it could be made go harder. No luck. I work in aircraft and depend on the intensity of the vibration for notifications or calls. It gets extremely loud in production. Other than that particular issue, the phone is spot on with everything else. Especially the camera!! If vibration intensity is not an issue for you, then the S22 Ultra is the phone for you!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
My old s21 ultra was better
on May 28, 2022
Posted by: Anonymous
from San diego
the s21 ultra has much better quality in many things, one of them is the sound, the sound of this s22 ultra is very poor, weak and low. the battery lasts less, I really do not recommend that you change from s21 ultra to s22 ultra.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Josuekim, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
My worst samsung ever
on July 20, 2022
Posted by: Barco
Expertise:Expert
I bought this samsung a couple of months ago and it has been very disappointing. For the first time ever I want to move away from samsung. I wish I could get my samsung s21 ultra back...the battery underperforms drastically...my last s series...
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 28, 2022
Hi Barco,
Thank you for your assessment of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our designs and functionality. I’ve attached a couple links that should be of use concerning the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your assessment of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our designs and functionality. I’ve attached a couple links that should be of use concerning the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Unhappy with purchase
on June 19, 2022
Posted by: Maggie
from NYC
Expertise:Intermediate
No adapter with this purchase, POOR battery life and hyper sensitive screen.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Not Grea. Should have kept my S21 Ultra
on July 7, 2022
Posted by: LWinny
from NY
Expertise:Expert
Too many issues with apps. S pen doesn't work as it should. I do not even like the photo quality versus the S21 Ultra. The over all smoothness of apps seems off
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce , July 21, 2022
Hi L Winny,
Thank you for your review of the Samsung Galaxy S22 Ultra. I’m attaching a link to Samsung Support so they can be of assistance with your apps and S pen. Please feel free to reach out to them at your convenience. Thank you for being a valued customer. –Bethany
Contact Us | Official Samsung Support US
Thank you for your review of the Samsung Galaxy S22 Ultra. I’m attaching a link to Samsung Support so they can be of assistance with your apps and S pen. Please feel free to reach out to them at your convenience. Thank you for being a valued customer. –Bethany
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
1
Charging Issues
on November 21, 2022
Posted by: anthrofolk
from Albuquerque, New Mexico, USA
Expertise:Expert
Less than a year ago, I purchased a new Z Fold3 and ended up returning it because twice I had to get it repaired. I decided to purchase a new Galaxy S22 Ultra two months ago and, again, I'm running into hardware issues. I've shipped it back today (Ticket # 4168414570) for repairs but in reality just want to get a full refund--I will stick with my older, yet reliable, Galaxy S10e and wait until the next reliable Samsung really comes out. My specific issue is that my S22 stopped charging via its cable. I purchased a new, official samsung charger but it still has the issue--I can only charge it wirelessly. For such an expensive phone, and a flagship, I can't be dealing with this. I need reliability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for updates on your repair. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for updates on your repair. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US