Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
3
Good but problematic
on March 12, 2023
Posted by: Victor
from Florida
Expertise:Intermediate
Phone's audio does not work after (and during) flights.... apparently a design problem that makes the device useless for frequent flyers
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Victor... Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the audio of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
smsng.us/Samsung-Support
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Speaker not working on Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
So many great features!!
on March 15, 2023
Posted by: Marshallarts
from Colorado
Expertise:Intermediate
I have been a Samsung Note guy ever since the Note 2 came out. This 22 ultra is fabulous. The cameras just keep getting better, and better. My wife has tried ever phone make in the books. Finally tried the new 23 ultra and loves it too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features!
on March 22, 2023
Posted by: Galaxyfanatic
from Waco,Texas
Expertise:Beginner
Great phone love it,awesome camera,great customer service
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wow Wow Wow
on March 24, 2023
Posted by: Thomas
from Douglasville,Ga
Expertise:Expert
This is the best phone i ever had!!! Happy,very happy with the purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute piece of garbage
on March 31, 2023
Posted by: Tararizer23
from Charlotte, NC
Expertise:Expert
Do you love being tethered to your charger while you're working, driving, and sleeping? Or having to learn to type farther to the right because the keyboard is slightly mis-aligned? Or not being able to answer calls because the phone continues to ring & the screen is locked, so you have to restart your phone in the midst of trying to read your GPS to meet up with someone? Or having apps randomly crash on an almost daily basis? If so, this is the phone for you! And no, it's not isolated to just my phone because I swapped it out for a 2nd brand new Samsung Ultra S22 and guess what? New phone, even worse problems and deplorable battery life! I've been loyal to Samsung for over a decade, but that will change when I get my next upgrade. Worst purchase I have ever made.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hi Tararizer23... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your all feedback as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help concerning your apps, keyboard and battery life of your device. Feel free to reach back out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Keyboard is not working on Galaxy phone or tablet (samsung.com)
Adjust keyboard settings on your Galaxy phone (samsung.com)
App is crashing or not working on Samsung phone or tablet (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Keyboard is not working on Galaxy phone or tablet (samsung.com)
Adjust keyboard settings on your Galaxy phone (samsung.com)
App is crashing or not working on Samsung phone or tablet (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating
on April 2, 2023
Posted by: Unhappy
from Florida
Expertise:Expert
Horrible phone it twists everything you say with voice to text and changes everything you type
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 4, 2023
Hello... Thank you for your thoughts on the Samsung Galaxy S22 Ultra. Your opinion is welcome as we continue to innovate and improve on our design and functionality. I've attached a link that should help make Bixby Voice more accurate. Please reach out to Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Customize Bixby Voice on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Customize Bixby Voice on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Ok, but...
on April 4, 2023
Posted by: dave
works well like the notes I have had in the past but finding it difficult to shut off ads that come up with samsung internet. I have tried to stop the samsung internet but cannot and then I get not only the try samsung internet but also ads that keep coming up. Must be buried deep to shut it down.
Response from Samsung USBy Bethany, Social Commerce, April 5, 2023
Hi Dave...We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your input as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help regarding the pop-up ads. I've also linked Samsung Support. Please feel free to reach out for additional assistance. Thank you for being a valued customer. -Bethany
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Just say No
on April 6, 2023
Posted by: HoneySoFunny
from Columbus, Ga
Had this phone a couple months and not happy with it. Camera is just ok. NO SD card storage - they try to charge for extra storage instead. No input for headphones so you cant use certain credit card processers. Did i mention the storage is awful. There are plenty of cons, the only feature I like so far is that it's water resistant (supposedly).
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 7, 2023
Hello HoneySoFunny... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to give our consumers the best in design and functionality. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve added the links for them below. The Samsung Galaxy S22 Ultra has storage options of 12GB, 256GB, and 512GB. I've attached some videos from our YouTube channel that highlight some of the amazing features of your camera. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. –Bethany
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung – YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22 Ultra: Expert Review Highlights | Samsung – YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung – YouTube
smsng.us/Samsung-Support
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung – YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22 Ultra: Expert Review Highlights | Samsung – YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung – YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US