Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
1
Horrible wifi
on February 11, 2023
Posted by: Jose
from Florida
Dont bother. Wifi sucks!!! Have ultra fast wifi in house but only get 5 mbps on phone. Cant get enough to connect video apps. My s8 was faster.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Jose... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached a few links that should help concerning the connectivity and speed of your device. Please feel free to reach out to Samsung Support if you need any additional assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Constant connectivity issues
on February 14, 2023
Posted by: N_cap
from San Diego
Expertise:Intermediate
I have been a fan of Samsung phones for years now, but this phone has been the biggest waste of money I have ever spent. I have constant connectivity issues and there have been full days when I have not been able to send or receive calls or texts. Even over wifi this phone has terrible connectivity issues, and I have tried all the different network tests/reset methods. I have also checked with my network provider and there is no issue on their end. I would highly recommend staying away from the S22 Ultra, but I still love my standard 22 and have 0 issues with it.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 18, 2023
Hello... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Please feel free to reach out Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with Camera app on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with Camera app on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
my review of the Galaxy S22 Ultra 512GB 6G
on February 16, 2023
Posted by: Neha
from Bloomingdale, Illinois
I love the clarity of the Samsung Galaxy S22 Ultra 512GB 6G Burgundy cell phone. The pictures, apps and video are crisp and sharp. The ONLY THING THAT I DON'T LIKE, IS THE S-PEN DOESN'T TAKE VIDEOS, IT ONLY TAKES PICTURES, UNLIKE THE GALAXY NOTE 9 CELL PHONE, THAT CELL PHONE, TOOK BOTH PICTURES AND VIDEOS!!!!!! THEREFORE, I ONLY GAVE A FOUR STAR REVIEW OF THE GALAXY S22 ULTRA 512GB 6G BURGUNDY CELL PHONE!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I hope the new S23
on February 23, 2023
Posted by: Jonhybravo2
from Simsbury ct
Expertise:Expert
I got this phone for Christmas And I Honestly regret not sticking with my s21 note. It's glitchy compared to my S21. It has constant issues with connection, 5G is supposed to be so great but half the time when I'm in A5G zone. And of course I'm not going to go spend money.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, February 27, 2023
Hello Jonhybravo2... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the connectivity of your device. Please feel free to reach out to Samsung Support if you need any additional assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on February 24, 2023
Posted by: Lovelylady
from Alabama
Expertise:Intermediate
Battery issues. Battery drains too quickly. Phone freezes up often.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 26, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your assessment is important as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the battery, and the freezing you've experienced. Please feel free to reach out to Samsung Support if you need any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
on February 24, 2023
Posted by: Nichuu
Using it for past 1 month. This is giving me ultra premium feeling🖤
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 26, 2023
Posted by: 2009YRs
from Inglewood, CA
Expertise:Expert
I love that some things on mine where not preinstalled but mine came with white stickers! Mine came from the carrier. I love the speed, camera and it's easy on the grip! I do wish it was flatter screen because of my hands! So, have said skin tones are still off but I just changed the setting... perfect skin tone picture.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Lacks setting texts sounds cuts from songs.
on March 3, 2023
Posted by: Newheart2020
I would have given a five star if I could personalize my text messages. For example on my old galaxy I would use about a five second cut from its 5 o'clock somewhere for a friend's text I would use different cuts from from different songs for different contacts so I would hear the song and know who it was. I can't do that with the S22ultra.
Written by a customer while visiting Samsung US