Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2 out of 5
4.2
(1,424 Reviews)
Open Ratings Snapshot
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product. 
(
987 out of 1,166
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
POWERHOUSE
on January 31, 2023
Posted by: Digitalx313
from Detroit,MI
Expertise:Expert
Been buying Samsung flagships for about 8 years now and I thought the Note 20 Ultra was the best phone they ever made! It was until they created the S22 Ultra! This phone is absolutely AMAZING in every way! Im a camera fan and have seen Samsung make it better every year and this camera setup is second to none...and now we have Expert Raw which makes editing a blast and a huge forward leap in quality...the screen is amazing but Samsung has always made the best screens and the vision boost is very cool and helps in sunlight...the power of the phone makes EVERY app on google play run with ease and majority of gaming you can run at full tilt...looking forward to see what the S23 Ultra has in store but for now Im VERY SATISFIED!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No charging adapter
on January 31, 2023
Posted by: danh
from Florida
There is no charging adapter, have to buy at other place.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, February 3, 2023
Hi Danh...Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we continue leading the charge on innovation. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone
on February 1, 2023
Posted by: Unknown
from Pennsylvania
Expertise:Intermediate
This phone is great. The only downside I have is that whenever I pull out the S pen, it always says that it is not connected for S features so I have to stick it back in and reconnect it every time. Also, the phones battery life isn't so super. I used to have a A32 5g and the battery lasted at most 2-3 day. With this phone, it lasts only a day.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera, sound, speed, and love the screen as well
on February 5, 2023
Posted by: Jrocca5891
from Grove, Ok
Expertise:Intermediate
It's a great phone I love everything about it. So many things you can do with it. It's cutting edge. Camera is so 🔥 tho.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Camera
on February 5, 2023
Posted by: HBabc
from Ohio
Expertise:Intermediate
I bought this beginning of the year. I debated between the Ultra and google pixel mostly because of the camera. I had a S9+ before this i love the camera it was quick amd did 3 second photos to choose best options. This Ultra is not quick i have had many blurry pictures very disappointed.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hi HBabc...
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we continue to lead the charge on innovation. I've attached some links that should help concerning the speed and blurry photos. Please feel free to reach out to Samsung Support for any additional assistance. Thank you for being a valued customer. -Bethany

Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
How to keep your Galaxy phone or tablet from slowing down(samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung Made An iPhone?
on February 6, 2023
Posted by: Longing for my Motorola
from Birmingham, Alabama
Expertise:Expert
Took me a while to realize that this was, in fact, not an iPhone. No SD card slot, no headphone jack, Samsung software wants to be in charge of everything, forces software use. Allegedly it has a better camera and CPU than iPhone, but it wants to do all your thinking for you. Replaced three times under warranty due to apparent Android OS update causing it to lose connectivity with the network (T-Mobile). This one might be doing better with that issue but still has all the other issues. Once upon a time Samsung was the dominant leader in cell phones but has cashed out for quick money grabs and an obscene truckload of bloatware.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we continue to lead the charge on innovation. I've attached some videos from our YouTube channel that highlight just a few features of your device. Please reach out to Samsung Support, also below, to see which apps can be safely removed, or if we can assist you any further. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointment.
on February 7, 2023
Posted by: okonskae
Expertise:Expert
I have had this phone for almost a year and frankly I miss my Note 8. It functioned words better than this S22 Ultra. It has so many weird glitches. Such as today, notification volume is off and yet I am getting ping after ping for text message and app notifications. Fail. The new phone also has a malfunctioning Bluetooth system because now fiber wire is creating interference. That should not be a thing. But I've spoken to the city, utility company, even got a new phone to test out and same thing continued. No dropped call, just Bluetooth interference with devices that are connected with. Camera is great! But there is nothing else special about this phone comparatively to the prior Note models.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hi Okonskae... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the connectivity of your device. Also below, are some videos from our YouTube channel that show some of the features of your phone. Please feel free to reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. -Bethany

Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a bluetooth device to a Samsung phone or tablet
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Highly dissatisfied
on February 7, 2023
Posted by: Businessmom
from Show Low, Arizona
Expertise:Intermediate
I bought this phine 6 months ago and have had nothing but issues with it. I was issued a replacement and the replacement is refurbished and performs even worst than the original one I purchased. Highly dissatisfied.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hi Businessmom... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, for assistance with your device. Thank you for being a valued customer. -Bethany
Written by a customer while visiting Samsung US
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