Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
3
Nice features but....
on January 21, 2023
Posted by: Mar1
from Atlanta
Expertise:Expert
After 6 month of use, the phone froze several times....charger port is not as stable, you will have to keep pushing it in and will stop charging if it moves a little
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Mar1,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you experienced. Also, a link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. with your charging port. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung | uBreakiFix
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you experienced. Also, a link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. with your charging port. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
2
Did I get a lemon?
on January 21, 2023
Posted by: Txreddirtgirl
from Savannah, Georgia
Expertise:Intermediate
I haven't had my phone a month and it restarts no less than 5 times a day, but usually more. I have the auto restart under device care turned off. Verizon said it is a Samsung issue since it is still under warranty. I can somewhat deal with a horrible battery life, but restarting in the middle of a phone call or using for GPS is unacceptable. Makes me want to find out if I can exchange it through Verizon for a different model because it is only a great phone 50% of the time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Txreddirtgirl,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. I've attached some links that should help with the battery life and restarting you've experienced. Also below is our warranty department. Please reach out to them for additional assistance with your device. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. I've attached some links that should help with the battery life and restarting you've experienced. Also below is our warranty department. Please reach out to them for additional assistance with your device. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
screen blacked out
on January 22, 2023
Posted by: jordy
Expertise:Intermediate
horrible quality the screen on this phone is as fragile as an egg even with a case and screen protector. half of my phone is permanently black. I would repair the phone but when I pay 1000+ for a flagship phone I expect it to be of good quality I think I'll just trade this one in and take my chances with appple or maybe the nothing phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Jordy,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Glitches constantly
on January 23, 2023
Posted by: Jame
Expertise:Intermediate
This is the second s22 ultra that glitches. I really want to go back to my s10 edge and be happy
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Jame,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, a link to Samsung Support, please reach out to them for any additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes.
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, a link to Samsung Support, please reach out to them for any additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes.
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not for me!
on January 25, 2023
Posted by: PatW
Battery life was less than 24 hours, could not get images to text and could not text anyone but Samsung users.
Response from Samsung USBy Bethany, Social Commerce, January 26, 2023
Hi PatW,
We appreciate your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to bring our consumes the best in product design and functionality. I've attached some links that should help concerning the battery life, and with not being able to text. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to bring our consumes the best in product design and functionality. I've attached some links that should help concerning the battery life, and with not being able to text. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love is 22 Ultra but miss MST
on January 26, 2023
Posted by: Bolivar
from Hawaii
Expertise:Expert
I've had the half terabyte is going to ultra for a while now and I absolutely love it no problems at all except the fingerprint sensor won't work through the screen protector I have on it and the phone does not have MST like the old S7 used to
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
horrible phone
on January 28, 2023
Posted by: BlockWorkYT
Expertise:Expert
It overheats so fast i wouldn't recommend getting the s22 or the s23 for that matter honestly gets better cooling they removed the sd card thingy yet they cant idk put a better cooling system
i have a s22 ultra and it can get as hot as 50c!! some pc dont even get that hot cmon now samsung
i have a s22 ultra and it can get as hot as 50c!! some pc dont even get that hot cmon now samsung
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the temperature of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the temperature of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Good useful phone
on January 28, 2023
Posted by: Mick
from Bettendorf ia
Expertise:Intermediate
Have had this for about a month. Overall no issues. Had always had Motorola phones previously. Not a big difference between the two. Not sure if the battery life is as advertised. I use a golf app frequently and unless I use a charger during the day the battery won't last all day. Only other comment is it would be helpful for the display timeout to go to 30 minutes as it would be helpful with the golf app.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US