Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
1
SUCKS!!
on November 24, 2022
Posted by: Cherry07
from Takoma Park, MD
Expertise:Intermediate
SAMSUNG NEEDS TO RECALL THIS PHONE JUST LIKE THEY DID WITH THE ONE THAT USED TO BLOW UP.... and I had that one too! I got mine in February or March, had to get a new one in September under warranty because it will not stay connected to the network. Now the new one is starting to show signs of the same issue!!!! I don't want advice on how to troubleshoot it either, I WANT OUT!!! I'm done with SAMSUNG and their unreliability!
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi Cherry07,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we strive to innovate and improve on our product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your opinion as we strive to innovate and improve on our product design and functionality. As you've already spoken with Samsung Support, I've attached the link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Camera
on January 10, 2023
Posted by: KDogg
Traded my Apple iPhone for this Samsung ultra. Will never go back to Apple! This phone is ALL Around amazing!!! Especially the camera!! Better than APPLE AND GOOGLE PIXEL!!
Written by a customer while visiting Samsung US
Customer Rating
2
It's a phone but....
on May 8, 2023
Posted by: Chuck
from Lexington, KY
Expertise:Intermediate
I hate having to push 2 buttons at the same time to turn off or re-boot, also don't really like how the finger print sensor disappears when the screen is off, its hard to find at times and you have to move your finger around until you find it. There should be a subtle mar on the screen that you can see when the screen is off that disappears when the screen comes on. The USB plug is starting to wear out and loosing connection with my new car every time I hit a bump, it still charges but it wont stay connected to my car. I use my phone to deliver with Uber Eats and Grubhub so I have to plug and unplug a lot but its only like 7 months old and shouldn't be happening this soon.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hey Chuck, we appreciate you taking time to provide your thoughts to us on your Samsung Galaxy S22 Ultra. We understand how necessary a fully functioning device is to your work and we are eager to assist you. With regards to having to use two buttons to restart your device, the settings can be adjusted to change the usage of one of your side buttons from waking Bixby to a power off function. You can also use the Always on Display so that the fingerprint display will not disappear. Lastly, given the stated time of ownership we have provided a link to the manufacturer warranty and the Samsung Support Team for assistance with the charging port of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This Model makes me feel bad about Samsung
on March 29, 2022
Posted by: MK2022
from Los Angeles
Expertise:Expert
I gave up my Galaxy S10+ which is the best model i ever had to this bad S22Ultra model.
First battery life sucks i need to charge twice a day for brand new phone it is not usual.
Two it is frozen multiple times with high ram unit.
This model makes me want to change my mind to IOS.
First battery life sucks i need to charge twice a day for brand new phone it is not usual.
Two it is frozen multiple times with high ram unit.
This model makes me want to change my mind to IOS.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help you out.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144354543
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144354543
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is very weak
on May 17, 2022
Posted by: PavMC
from Florida
Expertise:Expert
Stile good . But all the same operations system. From 1 to 10 ballot. I will make it 4 ballov
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi PavMC. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultr. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512967
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512967
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
No SD slot
on August 25, 2022
Posted by: swink2573
Expertise:Expert
I purchased the 22 ultra 128 memory and was told after my purchase that Samsung no longer has a SD slot. Why are the phones getting so expensive with less useful features? If you want to make better phones how about asking regular people. You know the ones that don't trust the cloud. The world isn't secure no matter how you guys try. SD cards are the best way to secure our info. And you know it. I've had a Samsung phones for over 15 years. You're making me rethink buying these ever again. Get your priorities back on the working class and not just on the elites.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone, no upgrade
on April 8, 2022
Posted by: Jixxxxer
Expertise:Expert
Do not get this phone. The S20 and S21 Ultra are much better phones. You've been warned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Jixxxxer,
Thank you for bringing this to our attention. We are saddened to know that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continually improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144390703
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 8, 2022
Posted by: Tribaltalon
from Des moines iowa
Expertise:Intermediate
I received my phone about 3 weeks ago and honestly would rather have kept my note 10 plus. The battery on the s22 ultra isn't good. it's no faster than my old phone, and with 5 g not being where it should be, data gets slow and at times data won't work. Another thing is the speakers are terrible. I've been a samsung user for 9 years but may switch. My son's iPhone 13 pro max beats my new s22 ultra in all things except the screen.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US