Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
1
Regret trading in my phone for this one
on April 8, 2022
Posted by: Sadphone
from NYC, NY
Expertise:Intermediate
The phone is super laggy and buggy. It constantly freezes and then restarts on its own. Then every time I try to take a picture with the front facing camera, I get camera fail. The camera is unstable as well. It is very laggy and freezes. When I am recording with the front facing camera... it either won't record, and if it does record you can see in the video the parts it froze at. I preordered this phone and was looking forward to it after a great experience with the note 20. My brother got the s22 ultra also, as soon as he setup his phone, camera fail. They need to push out updates for this disaster phone. I wanted to return the phone, but was given the run around. Will probably trade it in for a phone that actually works. I would avoid this one, and that's me coming from a Note 2, 4, 8, 10, and 20! Soooooooo disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect Phone
on March 9, 2022
Posted by: Trusty
from Texas
This phone has about everything you could ever want out of a phone. This is my first real purchase of a brand new Samsung phone and I'm super impressed coming from a Used Samsung Note 9. Here are some of my favorite features:
- Amazing batter that last all day even in moderate use
- An outstanding camera to take beautiful and stunning photos with
- Fast and smooth system performance without any lag to report
- Awesome UI with features I didn't even know existed!
- Amazing batter that last all day even in moderate use
- An outstanding camera to take beautiful and stunning photos with
- Fast and smooth system performance without any lag to report
- Awesome UI with features I didn't even know existed!
My only complaint is non-expandable storage really. Overall, this phone is 100% worth your money and I'm proud to be the owner of a Samsung S22 Ultra! ❤
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Indispensable beauty
on July 22, 2022
Posted by: Sural
from Aldie VA
Expertise:Expert
[This review was collected as part of a promotion.] I am a long time Samsung fan. Used Notes a long time. After seeing S22 embracing a stylus I told myself time for a new experience.
Its design, proprietary apps supporting S Pen, excellent photo video quality, Windows connectivity, DeX app make this beauty indispensable.
Its design, proprietary apps supporting S Pen, excellent photo video quality, Windows connectivity, DeX app make this beauty indispensable.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY S22 ULTRA
on June 12, 2022
Posted by: Haztrav
from Eighty-four, Pa
Expertise:Expert
I brought the s22 ultra about a month ago and I absolutely love it...I am so glad I did...It is the most amazing phone I have ever used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I want my Note10+ back
on July 29, 2022
Posted by: Bryan
from Omaha, NE
Expertise:Intermediate
I have had this phone now several months. I switched from a Note10+ (aura glow). I miss my old phone. I have not really noticed a performance boost. Minimal at best. I miss the SD card expansion ability. I also didn't see a real improvement in the S pen as advertised. I use the S pen extensively in my profession, and in some cases I have noticed it seems to be less accurate. I have also experienced a lot of wi-fi issues on the S22 Ultra in my home. It disconnects a lot and has trouble streaming consistently. I have no issues with my laptop or desktop computers (wirelessly connected also), so I don't think my wi-fi is the culprit. Also, troubleshooting the wi-fi reveals no issues as well. I don't really find the cameras to be that great either. The zoom capability is impressive, but good luck holding the phone still enough to get a shot unless you keep some sort of phone stand or gimbal on you. Taking a normal picture looks good. If you try to adjust or crop the photo, detail gets lost, especially if you zoom in. I will say that the fingerprint reader is a lot better. Much higher rate of unlock on the first attempt, so that is good. The screen is of course gorgeous as is normal on a Sammy, so I love that. The screen glass does not hold up well to very small micro scratches from fabric (i.e., my pocket). I recommend a screen protector of some type that suits your needs. However, I have found that screen protectors interfere with the accuracy and usability of the S pen, so I opt not to put one on. I use the S pen all the time, so I'm also wondering it that could have a slight scratching effect on the glass over extended use. Bear in mind that a majority of this review is against my experience with the Note10+ (over two years of usage). Overall, the S22 Ultra is a solid phone and I enjoy using it. If you have never used a Samsung phone before, this phone will probably blow you away. So I definitely recommend it in that case. But given the choice again, I would have stuck with my Note10+ a bit longer.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Bryan,
We appreciate you taking the time to review Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain vigilant in bringing our consumers the best in product design and functionality. We’re thrilled you love the screen and the zoom capability! I’ve attached a link that should be of use regarding the connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain vigilant in bringing our consumers the best in product design and functionality. We’re thrilled you love the screen and the zoom capability! I’ve attached a link that should be of use regarding the connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Fragile screen
on August 1, 2022
Posted by: Yaser
from Louis
Expertise:Expert
slipped into the ground inside the car while driving, the screen is split in half! intentionally poor design or fragile screen.
I had the note20 ultra before it and was more reliable, no noticeable performance difference
I had the note20 ultra before it and was more reliable, no noticeable performance difference
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Yaser,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I’ve attached a link to Samsung Repair Services. Often times they are able to accommodate at-home or walk-in services for your convenience. Also below is the link to Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I’ve attached a link to Samsung Repair Services. Often times they are able to accommodate at-home or walk-in services for your convenience. Also below is the link to Samsung Support, please reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Wait for next model
on August 28, 2022
Posted by: Um gino
from Ha
Expertise:Expert
Phone is glitchy. Loads like a s9. The 5g is never 5g. You would do better using a windows 95 computer than this device
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should be help with the glitches you’ve experienced. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should be help with the glitches you’ve experienced. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
camera
on October 10, 2022
Posted by: Anonymous
i bought this and it was so nice and i would buy it again crackers
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US