Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
2
Galaxy S22 Ultra, 256GB (Unlocked)
on July 23, 2022
Posted by: Didine
Expertise:Expert
The phone gets hot quickly. I had the Galaxy S21 Ultra. I did not encounter that problem. I trade-in my phone because the screen was broken. I am extremely disappointed.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 29, 2022
Hi Didine,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve the designs and functionality of our products.
I've attached a link that should be of use with keeping your device at a normal temperature. If you need further assistance please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve the designs and functionality of our products.
I've attached a link that should be of use with keeping your device at a normal temperature. If you need further assistance please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on August 8, 2022
Posted by: Gokhan Colak
from Columbus Ohio
Expertise:Expert
I bought this almost a month ago and i am VERY disappointed with the battery life since it is not even taking a full day to drain it. I have upgraded from S20 Ultra and I regret my decision since that phone sometimes was taking me 2 days to drain battery eith normal use. I dont play games or use social media. They really need significant update for the battery life. I always have been a Samsung user and would like to stay as is if necessary updates are pushed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
My best Galaxy so far
on August 24, 2022
Posted by: GalaxyGeek64
Expertise:Expert
I got this phone as an upgrade trading in the Fold 4 I had for under a year. (pass on the fold as a bad and expensive device). I don't use the pen very often, but when I want to, I have it! The phone is big, as was the Note series. The on screen finger print reader has finally been refined and works most of the time when the face ID misses for whatever reason. Camera is great albeit sometimes slow on a macro focus shot. I really like the less curved top and bottom edges of the Ultra as opposed to other brands high end phones. Get Samsung's upgraded warranty coverage and a good case elsewhere and enjoy this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Data drops constantly
on October 5, 2022
Posted by: Josh
The phone loses data connection from your network and has to be restarted constantly. Not the first Samsung phone to have issues with this. It's a really expensive brick that can't operate outside of your home wifi, every update they put out makes it disconnect more..
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Josh,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I’ve attached some links below that should help with the connection of your device. Also, it sounds as if your Galaxy S22 Ultra is still under warranty, so I’ve attached the link to our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to bring our consumers the best in product design and functionality. I’ve attached some links below that should help with the connection of your device. Also, it sounds as if your Galaxy S22 Ultra is still under warranty, so I’ve attached the link to our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. –Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Defective screen (expanding blob) right after 1yr
on April 27, 2023
Posted by: Martin
from Monterey,CA
Expertise:Expert
Defective screen right after 1yr expired!!!! Im still paying it off!
All of a sudden a black blob appeared around the front camera... its a blob of dead pixels thats expanding outwards. Quick google search found many people with the same problem. Unfortunately mine happened right after 1 year warranty expired. Never buy a samsung again. I still owe around half price of phone as this was on a 2 year payment plan. Worst experience ever. Phone has been babied Nd never dropped.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Martin... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your device. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
They keep talking features away.
on March 12, 2022
Posted by: SCruz
from NYC
Expertise:Intermediate
This new phone have no sd card slot or sensors to check heart rate or oxygen levels. I should have kept my old note 8. I liked it a lot better than this one.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Expensive, Bulky Impractical NOTE replacement
on March 28, 2022
Posted by: LostFund
from CA, USA
Expertise:Intermediate
You can definitely use it as a brick against a home intruder.
I had NOTE 2, 4, and 9 and was most happy with Note 4, because of its transportability and the quick access to the battery.
With S22, the NOTE users were forced to give up a lot.
With S22, the NOTE users were forced to give up a lot.
Samsung flooded this phone with lots of Bloatware, running on the background, compromising the battery life and forcing it to include a giant battery that adds 1 Oz/30gr because of dimensional changes including the screen size.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 21, 2022
Hi. We apologize for your experience with the Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT BUY!!
on March 15, 2022
Posted by: Robey263
from Wolcott, CT
Expertise:Expert
I've been loyal to the Samsung brand for years but this phone doesn't even work with Android Auto. How is this possible? I have a 2022 Acura and my note worked perfect and I should of kept it. For the first time sine my S3 I really think it's time too switch brands.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US