Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
2
Disappointed
on March 17, 2022
Posted by: Heartbroken Samsung Fan
from New Jersey
Expertise:Expert
I had high hopes. The screen is of course amazing. The S Pen is a nice trick but I don't use it enough to miss it. The design isn't familiar to the S family, but we knew that going in. What we didn't know was how awful the battery is. Like many reviews, I can confirm that this phone won't make it through most of the day on a single charge. Like,, not even half the day. That's very disappointing considering it is an incremental upgrade. Also, despite what others say, the camera isn't any better than the S21.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
S22 ultra graphite
on March 14, 2022
Posted by: Cameron
from Arizona
I was bummed about the wait but honestly it was worth it! The graphite Samsung exclusive is beautiful I fell in love with Samsung messing with my girlfriends Note 20 ultra so I ditched my I phone and got the s21 ultra and just got the s pen with the case. It wasn't bad with the case but I really wanted the square look of the Note and I didn't want the added bulk of a s pen case. I was pumped when the s22 ultra was officially announced and I hurried and purchased the white one without even looking at the other colors I saw the graphite a week later on the website and I canceled my original order. The wait was longer but I'm so glad I waited. If you have the s21 ultra and are thinking about upgrading I personally feel it's worth it. It just feels like the s21 is an unfinished hybrid. However, only do this if you have the money to blow on a phone because performance wise not much difference my decision was primarily about esthetics.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone not as good as they say :)
on March 31, 2022
Posted by: Enrique
from Torrance, Ca
Expertise:Intermediate
They reduced the power input of the phone with their shady apps and software. Whats the point paying so much for a high end phone!?? Just wait for black Friday, the only goodpart was the S-Pen.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357265
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357265
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Big Disappointment to Galax S22 Ultra, 512GB
on March 16, 2022
Posted by: Jackie
from Philadelphia, PA
Expertise:Expert
I've used my Galaxy S22 Ultra (512GB, Green) for two weeks, and this phone keeps making me disappointed daily. I've been using Galaxy from Note 1, 3, 7, 9, and 10+. I love using S Pen.
First of all, my new S pen has an odd smell like burning plastic which makes me very uncomfortable to use it because of the smell. Second, the phone gets warmer easily when I watch movies and use apps, and even I feel hot when I talk on the phone without using any additional devices like earbuds. Third, its sound is not good quality. I have to make the maximum of the volume to use its speakerphone for a phone call. Of course, its volume is not good enough for watching movies or dramas. Forth, this phone is heavier than I expected. Fifth, its camera quality is not impressive except its zoom function. Sixth, its body color (Green) is not pretty nor stylish. I can add more of my disappointments about this phone...but I stop here. Now, I am looking for a way of returning this phone since I haven't sent my Galaxy Note 10+ for the trade-in yet. I think the best phone is the Note 10+, but it is over three year old, so I am a kind of a dilemma. As a Samsung's loyal customer, I am pretty much frustrated at the quality of my new phone: Galaxy S22 Ultra.
First of all, my new S pen has an odd smell like burning plastic which makes me very uncomfortable to use it because of the smell. Second, the phone gets warmer easily when I watch movies and use apps, and even I feel hot when I talk on the phone without using any additional devices like earbuds. Third, its sound is not good quality. I have to make the maximum of the volume to use its speakerphone for a phone call. Of course, its volume is not good enough for watching movies or dramas. Forth, this phone is heavier than I expected. Fifth, its camera quality is not impressive except its zoom function. Sixth, its body color (Green) is not pretty nor stylish. I can add more of my disappointments about this phone...but I stop here. Now, I am looking for a way of returning this phone since I haven't sent my Galaxy Note 10+ for the trade-in yet. I think the best phone is the Note 10+, but it is over three year old, so I am a kind of a dilemma. As a Samsung's loyal customer, I am pretty much frustrated at the quality of my new phone: Galaxy S22 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Questionable negative S22 Ultra 5G reviews
on April 10, 2022
Posted by: 4REAL
from Arkansas
Many of the negative reviews of the new S22 Ultra are almost bewildering because, I've had mine for almost two weeks and it has been nothing short of flawless, so I tend to question the REAL motives of some of the reviews being left.
Some of the alleged issues could be connected to the area where people live, the quality of the connection and service of the carrier being used, not adjusting the settings on the device, and not keeping the updates current.
Who knows??
But for me, the S22 Ultra 5G has been the best Samsung device I've ever owned, so I truly question the motives of many of negative comments being left.
Some of the alleged issues could be connected to the area where people live, the quality of the connection and service of the carrier being used, not adjusting the settings on the device, and not keeping the updates current.
Who knows??
But for me, the S22 Ultra 5G has been the best Samsung device I've ever owned, so I truly question the motives of many of negative comments being left.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade!
on April 24, 2022
Posted by: JR09
from Chicago, IL
[This review was collected as part of a promotion.] Upgraded from my old Samsung S7 Edge and could not be happier. Lightning fast, huge storage, incredibly sharp display, all day battery even through heavy use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst smart phone ever
on June 17, 2022
Posted by: Reginafaye74
from Palmyra Va
Expertise:Intermediate
I have been a loyal android and Samsung customer since the beginning of smart phones. This is by far the worst phone I've ever had. I upgraded from a note 9 because the screen was broken but I'm seriously thinking of reprogramming my old phone, crack and all. I hate the finger print sensor, it will randomly just do whatever it wants in the middle of using it. While on Facebook messenger, or text it will lock up and not allow me to scroll and the worst part is I will randonmly loose service and have to restart the phone. I understand that some of that may be my carrier, Verizon and the 5G network but that never happened with my old note 9. There is not one thing this phone does better!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Written by a customer while visiting Samsung US
Customer Rating
1
Weak glass, shattered easily.
on July 13, 2022
Posted by: Mark C
from Albany, NY
Expertise:Intermediate
The glass on my Samsung Galaxy S22 Ultra shattered after dropping the phone from about a foot high off the ground even with a case on the phone. This was the biggest issue with the phone by far and made me overlook the WiFi/IP connection issues. No way a phone should shatter this easily on such a short fall.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 28, 2022
Hi Mark C.,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. I’ve attached a link to a screen protector that would pair nicely with the case you mentioned. It would add an extra layer of protection with anti-scratch & anti-fingerprint coating to reduce damage on the surface. Below you will also find a link regarding connectivity. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-s22-ultra-screen-protector-ef-us908ctegus/
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. I’ve attached a link to a screen protector that would pair nicely with the case you mentioned. It would add an extra layer of protection with anti-scratch & anti-fingerprint coating to reduce damage on the surface. Below you will also find a link regarding connectivity. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-s22-ultra-screen-protector-ef-us908ctegus/
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US