Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Made The Switch
on November 5, 2022
Posted by: Javi
from California
Expertise:Intermediate
I made the change from iPhone to Samsung and at first it was a bit to get used to but after getting used to the phone it became amazing with limitless customization I learn new ways to personalize my phone every day it was a great choice and I guarantee this phone does not disappoint
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone
on November 6, 2022
Posted by: Victor
Bad battery life. Drops calls. Bad internet connections, very limited reception. Calls don't ring through.
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Victor,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, connectivity, and dropped calls you've experienced. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, connectivity, and dropped calls you've experienced. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Way better than ANY iPhone
on November 6, 2022
Posted by: Bozopolis
from Arizona
Expertise:Expert
This is a huge upgrade from my Note 20 Ultra 5g. Much better camera, outstanding sound, and after a few battery tweaks I'm barely making a dent after 16 hours using less than 30% of power. This is my 7th Samsung phone and the best so far. I am a little disappointed that Samsung eliminated the SD card support. It will take some getting used to but with 512 gb I hope I'll be okay.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Miss my note 9
on November 7, 2022
Posted by: 2wheelsgood
from Silicon Valley
Expertise:Intermediate
Best replacement for my Note 9. Short battery life full of stuff I don't need, bug ridden.
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached a few links that should be of use concerning the battery life of your device. Please reach out to Samsung Support, also below, to see which apps can be safely removed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. I've attached a few links that should be of use concerning the battery life of your device. Please reach out to Samsung Support, also below, to see which apps can be safely removed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Software
on November 7, 2022
Posted by: Mike
from Ohio
Expertise:Intermediate
I have been using the S22 Ultra for 9 months and wishing I had kept my note 10. The camera isn't much better than the note 10 in my opinion. Recently the S22 Ultra stopped sending text messages and no one seems to have a fix. Seems to be a software issue and tons of other complaints online about the same issue. Sadly I have expensive phone that can't do what a cheap one can do now.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 8, 2022
Hi Mike,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to give our consumers the best in design and functionality. I've attached a link that should help with your text messages. I've also attached some links that showcase the awesome features of your phone. Also, it seems as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to give our consumers the best in design and functionality. I've attached a link that should help with your text messages. I've also attached some links that showcase the awesome features of your phone. Also, it seems as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad, performs well but has very limited specs
on November 7, 2022
Posted by: 345j4h5kjkjaskduyhrvmk4u5
Not bad, performs well but has very limited specs for the cost. 8gb of memory and 128 gb of storage space for the cost is extremely low -- about 8yrs behind the cost of memory/storage curve. The performance isn't bad, though lags out because... you guessed it: Memory/Storage space.
The camera array is superb, but macro/extremely tight zoom not available is a disappointment.
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Happy I bought the Galaxy S22 Ultra, 512GB
on November 9, 2022
Posted by: Marylandcrabs
from PA
Expertise:Expert
I bought this at first with hesitation due to all the hype about this phone running HOT. Well I never had this issue at all and I run 5 Weather apps at one time, Facebook an email handler. I do gaming on a PC not my phone. I have my phone on 24 -7 due to having elderly Parents incase they need me and this phone has been by my side the whole way. Battery life once charged at 100% is usually only 39-49% by the end of my day so this phone having a 5000MaH is good! camera Fantastic- took a zoom in of the FULL MOON and it was awesome! It does not mean that some days may use more battery-but on a whole it is Way better than charging my old phone every 2 hours because it hit 50%. Smooth, Quick, AAA+
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 9, 2022
Posted by: Shorty
I replaced my broken s10e and I love my s22 ultra so much faster like a new toy it is a great phone apps are great also
Written by a customer while visiting Samsung US