Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great features, and awesome camera!
on October 11, 2022
Posted by: Lucho Jacksonville
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the S22 Ultra 6 months ago, it's great to have the S pen for notes. The camera is incredible with an amazing zoom.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Feature full phone, but some areas need improvemen
on October 11, 2022
Posted by: Juju
from Seattle, WA
Expertise:Expert
[This review was collected as part of a promotion.] The camera quality is stunning. The S-pen does all it can for a phone.
But the performance and battery efficiency is lacking and the numbers show. Feels comparable to my S10.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
incredible camera
on October 11, 2022
Posted by: mostwink
from boise, id
Expertise:Intermediate
[This review was collected as part of a promotion.] this is my fourth phone in the notebook/ultra line. excellent screen quality and incredible photograhs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera none like it!!
on October 12, 2022
Posted by: Monmon
Samsung @ its best!!! So happy with my new device!!
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, but it needs some improvement
on October 12, 2022
Posted by: ArturoD
from Miami, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone on pre-sale on February 2022. I was happy since it looks like my Note 20 Ultra (minus .01 inch). I would have loved the S22 Ultra to be 7 inches, not 6.8. I watch a lot of movies and videos on my phone; therefore, I enjoy when the screen definition and the size of the phone are improved. The area where I believe this phone needs the most improvement in order to be more competitive is "battery life" and "performance" of which I heard good news, since they are being greatly improved in the S23 Ultra (which I am going to purchase if this is true) with the 8 Gen 2. Otherwise, after many years with Samsung (since the S8 Plus crossing to the newest Samsung release) I will be crossing over to the 14 PRO Max. I wish I do not have to. I want to stay with Samsung.
By the way, good thing the camera is now going to be 200MP. I am excited to try it.
By the way, good thing the camera is now going to be 200MP. I am excited to try it.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on October 12, 2022
Posted by: Anonymous
from Arizona, A/Z
Expertise:Expert
[This review was collected as part of a promotion.] I bought this four months ago and I'm so glad I did and it will be my choice again in the future.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Powerful phone with poor battery optimization
on October 12, 2022
Posted by: Nate
from Gloucester, NJ
Expertise:Expert
[This review was collected as part of a promotion.] As the title states, the phone is very capable of doing everything as advertised. The problem is the battery life and the device's ability to optimize my usage. I have had to factory reset my phone twice due to poor optimization. For example, the first factory reset was due to the 'nearby service' being on in the background 24/7 causing extreme heating and rapid battery drainage. At the moment my phone is currently using 100% of its CPU since updating to the latest version of the one UI Beta. Other than the optimization of the phone everything else is fine.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hi Nate,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should be of use concerning your battery and keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should be of use concerning your battery and keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Gear phone
on October 12, 2022
Posted by: SSGDEAL
from Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone for 3 months, The phone has had some battery issues but through updates it seems to have been solved. It does have Bluetooth connectivity issues like disconnecting from car radio and even my watch. Overall though the phone has been amazing to work with.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US