Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 128GB (Unlocked) - Phantom Black
Customer Rating
5
Amazing Phone that can't be beat!
on March 24, 2022
Posted by: Samsungfriend17
from Port Huron, Michigan
Expertise:Expert
[This review was collected as part of a promotion.] I've had my Galaxy for a few weeks now and remembered why I love my Samsung. The camera is phenomenal and can take excellent pictures. The best display anyone could ask for. My battery life is a dream! I take my phone everywhere I go! Thank you Samsung for making such an amazing device!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Design, Cameras, and Quality
on April 2, 2022
Posted by: boring niko
Expertise:Intermediate
I bought this phone after dealing with my slow and buggy A30s which I bought in 2020. The first impression was amazing. I liked the box and the phone was presented in a fashionable way. However, after applying my case and screen protector, I noticed two things. The first thing I noticed was that the battery was draining fast. I let it sit overnight and it lost around 35%. My A30s could've done better. However, after looking at my battery page in settings, I noticed an app was using up a lot of battery. I set the battery usage to restricted. The second thing I noticed was the fact that the phone was getting abnormally hot. I installed CPU-Z and noticed that some thermals were reaching almost 50C. I filled out a Samsung Members error report and received a message to call Samsung. The heating isn't as bad as it was now, it's just the battery that is a little bad. Otherwise, this phone is a great phone and I would recommend it to people who are interested in itit.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
the Best Samsung Phablet ever!
on April 4, 2022
Posted by: 4REAL
from Ark
Expertise:Expert
I've had my new phantom white S22 Ultra for several days and it's everything I expected it to be!
No flaws, no issues, no anything but pure beauty and world-class performance!
I want to applaud the hard-working people at Samsung for their relentless ability to produce flagship devices that are as prestigious as high-quality luxury automobiles.
Waiting for my S22 Ultra to arrive has been very stressful, but it was well worth the wait.
No flaws, no issues, no anything but pure beauty and world-class performance!
I want to applaud the hard-working people at Samsung for their relentless ability to produce flagship devices that are as prestigious as high-quality luxury automobiles.
Waiting for my S22 Ultra to arrive has been very stressful, but it was well worth the wait.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on December 1, 2022
Posted by: Jordan
from Texas
Expertise:Expert
Trash. I would give it 0 stars if I could. Battery life is literally only good for 8 hours. Good luck figuring out how to change and save the 15 different notification tones on this brick. The camera is good, but other than that, it is trash. Wont stay connected to my brand new vehicle. When in Android connect mode on the vehicle, multiple apps are blocked from being used. Support is laughable at best.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 5, 2022
Hi Jordan,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to bring our consumers the best in design and functionality. I've attached some links that should help with your notifications, connectivity, and battery life of your device. Please reach out to Samsung Support, also below, if further assistance is needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your thoughts as we continue to bring our consumers the best in design and functionality. I've attached some links that should help with your notifications, connectivity, and battery life of your device. Please reach out to Samsung Support, also below, if further assistance is needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra 22 Great Phone/Camera
on January 3, 2023
Posted by: DYIDan
from North Royalton, OH
Expertise:Expert
I have been a Note user since I got off the Blackberry. The Ultra 22 is intuitive to operate. A huge upgrade is the camera! Incredible detail and zoom features.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on January 26, 2023
Posted by: Wild Turkey 82
I've had my phone close to a year very satisfied. Before my old phone the.pictures were bad I have tremors in my hands this phone allows me to take good pictures it's bigger than my last one but it works great.
Written by a customer while visiting Samsung US
Customer Rating
5
on January 30, 2023
Posted by: Juicy
from Knoxville TN
Expertise:Beginner
Great phone. Love it. Might have to get my mom one too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Overheat
on June 10, 2023
Posted by: Blanca
from Fl
Expertise:Intermediate
The phone overhead all the time,impossible to talk ,I have to put it in speaker all the time to prevent the over heat close to my face.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hey Blanca, thank you for your feedback on your Samsung Galaxy S22 Ultra. We understand how it wouldn't be ideal to have to use your phone on speaker all the time. We would be more than happy to help you troubleshoot the heat of your device. We have included a link below to an article about keeping your device at normal operating temperature. If that does not help resolve your difficulty, we have also included a link to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US