Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.6 out of 5
4.6
(120 Reviews)
Open Ratings Snapshot
Rating breakdown 120 reviews
5 Stars
94
4 Stars
16
3 Stars
3
2 Stars
1
1 Star
6
96%of customers recommend this product. 
(
90 out of 94
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Amazing Phone
on November 14, 2023
Posted by: ThatguyChris
from Martinsburg West Virginia
Expertise:Intermediate
I have had this phone going on a week and loving every new feature that comes with it. I have decided to watch YouTube videos on all the features on this phone because there are just so many (sadly still not used to the stylus pen yet).I got this since I really enjoy Samsung phones and needed a upgrade to my S10 and my goodness what a upgrade the S23 Ultra is. Plus going to Japan in a couple of Months and this phone will be a big help there with all the features (plus dual sim and esim).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on November 14, 2023
Posted by: Jaym
from Skokomish, Washington
Expertise:Beginner
Picture quality is amazing, downloading speed rate is fantastic, and I am happy to say that I made a good choice going from 22 to 23.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good product
on November 10, 2023
Posted by: Arwin vo
: Chơi game mượt, nhỏ gọn dễ cầm, pin dung lượng cao, dùng thời gian dài.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It as great features
on October 27, 2023
Posted by: Luv2shop
I love this phone more than ever I wish that my daddy by it for me
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever!
on October 22, 2023
Posted by: Kyre09
Expertise:Beginner
I love my samsung Galaxy S23 ultra.
I love all the cool features on this phone, I like the size of the phone, I like the camera on this s23 ultra. I like the night mode, and i like the coloring book and writing on this phone.
I recently switched from LG to Samsung and I glad I made the switched.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever!
on October 20, 2023
Posted by: Kyre09
I love this phone it's the best phone ever,I love all the cool features on this phone.
I like the camera on the s23 Ultra. I love the s pen. I like the coloring book and writing on this phone.
I recently switched from LG to Samsung, and I gald I did
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Greatest of all phones
on October 20, 2023
Posted by: Smokey Havasu and more
from Lake Havasu City/ Alhambra, CA
My S10+ finally died on me good phone ...but now the samsung 23 Ultra is a beast....bigger better faster great camera my biggest concern will I ever learn all the features???
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't Buy
on October 20, 2023
Posted by: DBate
Terrible phone. Don't waste your money on this phone.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social CommerceOctober 20, 2023
Salutations DBate,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details regarding what you may be experiencing with your Galaxy S23 Ultra and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra

smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
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