Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
94
4 Stars
16
3 Stars
3
2 Stars
1
1 Star
6
96%of customers recommend this product.
(
90 out of
94)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Don't Buy
on October 20, 2023
Posted by: DBate
Terrible phone. Don't waste your money on this phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 20, 2023
Salutations DBate,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details regarding what you may be experiencing with your Galaxy S23 Ultra and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details regarding what you may be experiencing with your Galaxy S23 Ultra and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
screen bad
on September 28, 2023
Posted by: ssss
Expertise:Expert
the screen cracked in my pocket i have owned samsung phones for years and this never happened when i called to see what they could do they said nothing its like thee screen exploded just in my pocket talked to a friend who knows about phone tech and said the battery might have expanded but n they still wont fix it fo free and it has not even been a year since i purchased
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 29, 2023
Good day Ssss,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes which is not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments? It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case to all of your Galaxy devices. Our partners at UbreakIfix are also on standby to assist you with any of your repair needs. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes which is not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments? It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case to all of your Galaxy devices. Our partners at UbreakIfix are also on standby to assist you with any of your repair needs. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
More of the same.
on April 14, 2023
Posted by: Thiago
How you guys are losing track of what you do. I have the Galaxy S22 ultra and you are offering the exact same device, with a minimal change to one of the cameras and a new processor. This is laughing in the face of customers. What a disappointment, you turned into Apple, without creativity and offering more of the same.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 19, 2023
Hi Thiago... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. We value your input as we continue to bring our consumers the best in design and functionality. I've attached a few links from our YouTube channel that highlight some of the amazing features of your new device. Also, the short film 'Behold', by the acclaimed director Sir Ridley Scott, which was actually filmed with a Samsung Galaxy S23 Ultra! Feel free to reach out to Samsung Support, if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra Official Film: Epic Nightography | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra Official Film: Epic Performance | Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra Official Film: Epic Nightography | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra Official Film: Epic Performance | Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely fragile screen.
on November 27, 2023
Posted by: Wyatt
from Washington
Expertise:Intermediate
Worked great for the little under a month I had it until the screen cracked while I was walking with it in my pant pocket. It was in an OtterBox case with a screen protector, but the screen still found a way to crack. I've had fragile phones before but I have never had a screen crack with literally no contact until now. Waste of money.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 28, 2023
Hey Wyatt,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! The Galaxy S23 Ultra has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water/Dust Resistant in up to 1.5 meters of freshwater for up to 30 minutes, based on an IP68 rating, making this one durable device! Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always here to assist you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! The Galaxy S23 Ultra has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water/Dust Resistant in up to 1.5 meters of freshwater for up to 30 minutes, based on an IP68 rating, making this one durable device! Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always here to assist you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on November 14, 2023
Posted by: Jaym
from Skokomish, Washington
Expertise:Beginner
Picture quality is amazing, downloading speed rate is fantastic, and I am happy to say that I made a good choice going from 22 to 23.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy 23 ultra 256 GB
on March 12, 2023
Posted by: dmccall1964
from Philadelphia
Expertise:Expert
I bought this a few months ago same phone as the ultra 22. Nothing really change cameras a little bit better not really worth the money. If I could do it again I would have kept my fold 4 sir
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 15, 2023
Hi Dmccall1964... Thank you for your review of the Samsung Galaxy S23 Ultra.
We appreciate all feedback as we continue to bring our consumers the best in design and functionality. I've attached some videos from our YouTube channel that show a few of the impressive features of your new camera. Feel free to reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
smsng.us/Samsung-Support
We appreciate all feedback as we continue to bring our consumers the best in design and functionality. I've attached some videos from our YouTube channel that show a few of the impressive features of your new camera. Feel free to reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
i love the galaxy
on April 15, 2023
Posted by: Makkeni
from LA
Expertise:Expert
before that I had note20. I felt the difference in the camera, in the speed of work and in autonomy. this is the best smartphone. I like that the screen is smaller rounded
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice
on April 18, 2023
Posted by: Gerry
from Rocky Mount NC
Expertise:Intermediate
I have had this for about a month and I have really enjoyed it. I was afraid that it would be hard to use a new phone, but it has many of the same features as my old phone, so the learning curve was not as steep as I thought. The screen looks great and the phone is very responsive. The cameras are very intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US