Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
94
4 Stars
16
3 Stars
3
2 Stars
1
1 Star
6
96%of customers recommend this product.
(
90 out of
94)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Not work for the money
on May 3, 2023
Posted by: Booo
Expertise:Intermediate
Cheap glass material, Samsung is going even worse with the glass material. Only 1 day using the phone without screen protector because it failed itself. I never dropped the phone or hit something. And the glass broke and I saw couple scratches too. What that heck @samsung. Yall improving in cameras but not in the durability of your materials. Cheap phone after all.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hello Booo, we are so thankful you were able to take the time to share your thoughts with us on your new Samsung Galaxy S23 Ultra. We understand how important a fully functioning fun is to your every day life. We would be more than happy to assist you with a repair or warranty claim. We have provided links to the Customer Care+ Team, Samsung Support Team, and warranty information for your device. We appreciate you being a Samsung customer, and are here to assist further at your convenience. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Android Auto Does Not Work-Be aware
on April 16, 2023
Posted by: LongTimeSamsungUser
Android Auto does not work on both my cars! CX5 2019 and Ascent 2022. Switched multiple cables, on both cars. No luck.
Response from Samsung USBy Bethany, Social Commerce, April 18, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. At Samsung, your input is appreciated as we strive to innovate and improve on our product design and functionality. I've attached some links that should help concerning the connectivity of Android Auto. However, please feel free to contact Samsung Support, also below, for further assistance. Thank you for being a valued customer.
Connect your Galaxy phone to a car (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Connect your Galaxy phone to a car (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
A Phone Deserving of the name Ultra
on March 2, 2023
Posted by: TimeLord843
from San Antonio TX
Expertise:Intermediate
Got my new S23 Ultra on launch day. I have always liked the large Samsung flagships but though the feature set was rich, the battery life was lacking. I always would need to hunt for a charger midday. This phone is powerful, snappy and a battery beast. Samsung has finally made the trifecta. Plus with their long support policy, this phone will be my work and play companion for at least 2-3 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like the size the camera and the games are a lit
on March 4, 2023
Posted by: Angie
from Duanesburg new york
Expertise:Intermediate
I bought this phone less then a month ago and so far I really like it
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on March 6, 2023
Posted by: Rich
from Texas
Good looking, great battery life, great pictures too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing better
on March 8, 2023
Posted by: Utmulegirl
from Utah
Expertise:Intermediate
This is my second Ultra. I was going to go to the S23 but found I missed all the things I loved about the Ultra so got it instead. Too many great things to mention but the camera is awesome!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device!
on March 9, 2023
Posted by: Fresco
Expertise:Intermediate
Great device that definitely helps with everyday life! Very happy with this device so far as it is my first s series phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on March 11, 2023
Posted by: Zach592
from Kentucky
Expertise:Expert
Iv had this phone for about a month now and I use the camera and s pen heavily for work. The zoom and quality of the pictures are absolutely amazing! Samsung has come along way!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US