Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
94
4 Stars
16
3 Stars
3
2 Stars
1
1 Star
6
96%of customers recommend this product.
(
90 out of
94)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
S23Ultra vs Galaxy Note 9!
on January 29, 2024
Posted by: Sina
from Houston TX
Expertise:Expert
Great Tech Gadget Very High end, However, Lack of Micro SD Support is a deal breaker for me. I rather use the old Note 9 for 2 good reasons additional to all the reasons I would use a galaxy phone. #1. It supports Micro SD and #2. The finger print sensor is very effective and fast and efficient. On the newer Galaxy phones, you install a screen protector on your front glass and you must say goodbye to your fingerprint unlock capability as it becomes impractical. It is not as good as a Note 9 Finger sensor even without screen protector. I wish Samsung makes an upgraded version of the Note 9 again. Make it lighter, a bit smaller and make it faster. I would buy it and I am sure everyone will also love it
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, January 29, 2024
Greetings Sina,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 Ultra lacks expandable storage options, the device is available in 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. There's also Samsung Cloud, Google Drive, and Microsoft OneDrive, a few cloud based storage options, that are available to you that can fill your storage needs. Check out the Samsung article titled, "Manage storage on your Samsung Galaxy phone" for more great information regarding storage options on your device. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. Take a look at, "Use the fingerprint sensor on your Galaxy phone or tablet" if you would like more information on using your fingerprint sensor. Let us know if you have any questions afterwards or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS00082563/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 Ultra lacks expandable storage options, the device is available in 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. There's also Samsung Cloud, Google Drive, and Microsoft OneDrive, a few cloud based storage options, that are available to you that can fill your storage needs. Check out the Samsung article titled, "Manage storage on your Samsung Galaxy phone" for more great information regarding storage options on your device. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. Take a look at, "Use the fingerprint sensor on your Galaxy phone or tablet" if you would like more information on using your fingerprint sensor. Let us know if you have any questions afterwards or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS00082563/
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente de excelentes
on January 29, 2024
Posted by: Susyg1111
Compré mi Samsung S23 ultra .estoy enamorada todo el celular es efecto.
Written by a customer while visiting Samsung US
Customer Rating
5
BOTTOM LINE
on February 6, 2024
Posted by: JsykOMG
from Inland Empire, California
Expertise:Expert
Owned ½ year now, dropped it several times too but the screen is SO rugged! ★ It's reliable. No split screen! Impressive! ★ DEX desktop is so impressive adding to my life a PC, ★ Stylus, & compatibility amounting to 1 of a kind features which makes it unmistakably the most versatile phone ever!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screens still suck!
on February 10, 2024
Posted by: Anonymous
from Spokane Washington
Expertise:Intermediate
So I bought the S23Ultra last month and the other day I dropped it. The screen sustained a pebble sized nick on the top left corner. After picking it up the screen never turned on again! Kinda sucks that Sammy Sung still has weak spots on the screens…….
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Social Commerce, February 12, 2024
Hey there Jimmy,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. We also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case on all of your Galaxy devices directly after unboxing. If you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.ubreakifix.com/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. We also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case on all of your Galaxy devices directly after unboxing. If you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5
It´s perfect
on February 13, 2024
Posted by: Danny
from New York, NY
Expertise:Intermediate
The perfect Mobile Phone. The camera it´s amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S23 Ultra unlocked
on February 23, 2024
Posted by: Dman503
from Portland, OR
Expertise:Intermediate
Good phone! Good camera and screen resolution is good
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera and Features
on March 3, 2024
Posted by: tigernan2000
from Memphis, Tennessee
Expertise:Expert
I bought this model phone about 6 months ago and I am still loving it 😍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Design
5
Features
5
Performance
5
Value
5