Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
94
4 Stars
16
3 Stars
3
2 Stars
1
1 Star
6
96%of customers recommend this product.
(
90 out of
94)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Not work for the money
on May 3, 2023
Posted by: Booo
Expertise:Intermediate
Cheap glass material, Samsung is going even worse with the glass material. Only 1 day using the phone without screen protector because it failed itself. I never dropped the phone or hit something. And the glass broke and I saw couple scratches too. What that heck @samsung. Yall improving in cameras but not in the durability of your materials. Cheap phone after all.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hello Booo, we are so thankful you were able to take the time to share your thoughts with us on your new Samsung Galaxy S23 Ultra. We understand how important a fully functioning fun is to your every day life. We would be more than happy to assist you with a repair or warranty claim. We have provided links to the Customer Care+ Team, Samsung Support Team, and warranty information for your device. We appreciate you being a Samsung customer, and are here to assist further at your convenience. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 29, 2023
Posted by: Jarmenta
from CA
Expertise:Intermediate
Too heavy awkward to hold while texting & looses service way too much
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 2, 2023
Hi there Jarmenta, thank you for your feedback on your Samsung Galaxy S23 Ultra. With regards to your service difficulty you mentioned, if you have attempted a reset of your device and are still experiencing this difficulty, we recommend reaching out directly to your service provider to ensure coverage. With regard to the size of the device especially while texting, we would be happy to help you adjust the size and settings of the keyboard that may help you text with ease. In your settings searching keyboard will lead you to the Samsung Keyboard and from there you can choose mode and choose the best keyboard style for both landscape and portrait modes of your device. The Samsung Support Team, linked below, can also assist you with step by step instructions if you require further assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on April 28, 2023
Posted by: TweetyBird
from Jacksonville, GL
Expertise:Intermediate
I bought my Galaxy S23 Ultra, about a month and I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on April 21, 2023
Posted by: Yobra
from Olathe kansas
Expertise:Intermediate
Bought it a couple of weeks ago and I am liking it everything you will need in a phone
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone s23 ultra
on April 20, 2023
Posted by: Deb f
from Dunkirk n.y.
Expertise:Intermediate
I've had about a month now really enjoy the camera ,the pics are awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice
on April 18, 2023
Posted by: Gerry
from Rocky Mount NC
Expertise:Intermediate
I have had this for about a month and I have really enjoyed it. I was afraid that it would be hard to use a new phone, but it has many of the same features as my old phone, so the learning curve was not as steep as I thought. The screen looks great and the phone is very responsive. The cameras are very intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on April 17, 2023
Posted by: TheLazyZombie
from Lexington, Ky
Expertise:Expert
I purchased the S23 Ultra without hesitation. Premium build and incredibly powerful internals made it an easy buy. The 200 megapixel camera was just the cherry on top. The only thing holding back this phone is the Ads. For the love of God I already bought your phone you don't need to cram ads down my throat.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 17, 2023
Posted by: John
from GA - Georgia
Expertise:Beginner
I bought this phone less than a month ago and it's amazing the S-pen is a great feature it needs a little more work but everything else is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US