Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
AI
on February 1, 2024
Posted by: Samsungfan1
Feature rich phone with lot of cool features. Don't miss out and upgrade soon.
Written by a customer while visiting Samsung US
Customer Rating
1
Phone being too heavy
on March 6, 2024
Posted by: Omii
from Mount vernon
Expertise:Expert
Order samsung s24ultra it supposed to be lightest phone but instead it is a heaviest phone i ever used. Everytime i play pubg and phone lag so hard eventhough frame drops rapidly
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 7, 2024
Hi Omii,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The S24 Ultra is the largest device that we offer, out of the S24 Series. It has the largest display, largest battery, highest resolution cameras, and thus weighs the most in the series. To get smoother scrolling and more realistic animations by increasing the screen’s refresh rate, > From Settings, tap Display > Motion smoothness. > Tap an option, and then tap Apply. For your convenience, I have linked your device manual below for your review. I have also included a few resources that you may find beneficial in getting better acquainted with the features and settings of your new device. If you would like any further assistance afterwards, feel free to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The S24 Ultra is the largest device that we offer, out of the S24 Series. It has the largest display, largest battery, highest resolution cameras, and thus weighs the most in the series. To get smoother scrolling and more realistic animations by increasing the screen’s refresh rate, > From Settings, tap Display > Motion smoothness. > Tap an option, and then tap Apply. For your convenience, I have linked your device manual below for your review. I have also included a few resources that you may find beneficial in getting better acquainted with the features and settings of your new device. If you would like any further assistance afterwards, feel free to contact Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
3
Regrettable Decision
on February 15, 2024
Posted by: Not Important
Should have kept my Note 20!!!! there are glitches in video playback and streaming I have never seen before on previous phones. The display is obviously washed out and appears defective, the sound is tinny and at times distorted (harsh), and there is no SD card!!!!. The camera is nice though. Not Important
Response from Samsung USBy Social Commerce, February 16, 2024
Aloha,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." Without having more information available regarding what you may be experiencing with your audio functionality and without being able to ask you any follow up questions, feel free to reach out if you would like further assistance and/or help with troubleshooting your device. Thanks for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." Without having more information available regarding what you may be experiencing with your audio functionality and without being able to ask you any follow up questions, feel free to reach out if you would like further assistance and/or help with troubleshooting your device. Thanks for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
2
Ai engine is good
on February 15, 2024
Posted by: Greg
from Stroudsburg
Expertise:Intermediate
Freezes doesn't move. Hard to do business on the road.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Aloha Greg,
Thanks for taking the available time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Take a look at, "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Take a look at, "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Posted by: Sachin
Verified Purchase:Yes
Focus is very difficult on portrait mode. My phones like z fold 6 and s22 ultra focuses really well on portrait mode. This is very bad.
Response from Samsung USBy R&R Team, September 18, 2024
Thanks for reaching out to us, Sachin. We noticed you reached out to share your thoughts on the Galaxy S24 Ultra. With Portrait mode, you can use brand-new filters and effects to truly transform your selfies. Portrait mode includes Live Focus and many additional effects and filters to take your pictures to the next level. Portrait mode includes Live Focus and many additional effects and filters to take your pictures to the next level. Your selfies will look better than ever before! Check out the link attached for tips for taking portrait photos and videos. If you require any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00088343/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00088343/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Don't like
on February 8, 2024
Posted by: Teresita
I bought this cellular a month ago. I don't like and very unhappy. I don't see any difference with my other phone it is too. It is too expensive and don't see a big difference. Only the price and the size
Response from Samsung USBy Social Commerce, February 8, 2024
Hello there Teresita,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Tough To Put Down
on February 2, 2024
Posted by: BridgeS24
from Nevada
Expertise:Expert
A great upgrade from my S22 and the flatter screen is better than expected. Faster processes, sturdy body, expanded camera features, and "AI" is a game changer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A514 gaxley device
on June 22, 2024
Posted by: Demetrice Longley
Samsung will the product be shipped to my home address if I purchase it online today 6/25/2024 question.
Written by a customer while visiting Samsung US