Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Yazmin
from California
Expertise:Intermediate
Verified Purchase:Yes
The best phone I have had. Has many great features! Upgrading from a basic phone to this one has been the best decision ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs more refinement
on February 1, 2024
Posted by: Chowdhury
It's a refined device but there's still lot of improvement needed. It's still gives issues transferring data from previous version of this phone. It's Sad!
Response from Samsung USBy Social Commerce, February 2, 2024
Hey there Chowdhury,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Smart Switch is a convenient app that lets you quickly transfer files from your old phone to a new Galaxy phone. Data from synced accounts cannot be transferred with Smart Switch but will appear on the new device once you've logged in to the account. Here's the content that Android devices can transfer to one another: Personal content: Contacts, S Planner, Calendar, Messages, Memo, Call logs, Clock, Samsung Pass, Secure Folder, and Internet. App data: Images, Music (DRM free content only), Videos (DRM free content only), Documents, Story Album, and Applications. Settings, etc: Email, Wallpaper, Lock screen, Radio, and Preferences. We would love nothing more than to assist you with whatever you may be experiencing with your new Galaxy S24 Ultra but without having any details available and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00047089/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Smart Switch is a convenient app that lets you quickly transfer files from your old phone to a new Galaxy phone. Data from synced accounts cannot be transferred with Smart Switch but will appear on the new device once you've logged in to the account. Here's the content that Android devices can transfer to one another: Personal content: Contacts, S Planner, Calendar, Messages, Memo, Call logs, Clock, Samsung Pass, Secure Folder, and Internet. App data: Images, Music (DRM free content only), Videos (DRM free content only), Documents, Story Album, and Applications. Settings, etc: Email, Wallpaper, Lock screen, Radio, and Preferences. We would love nothing more than to assist you with whatever you may be experiencing with your new Galaxy S24 Ultra but without having any details available and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00047089/
Written by a customer while visiting Samsung US
Customer Rating
1
Display Color washed out and poor black contrast
on February 15, 2024
Posted by: Edge
from California
Expertise:Intermediate
I bought the s24 Ultra a month ago and traded my note 20 ultra because I thought it is worth the upgrade, but found out its not. The display colors for the s24 ultra is washed out. The brightness and black contrast is so low when you are watching videos that when a black object is in front of a black wall, you can hardly see the object even at a day time scene. When watching a video at a night time scene specially in the shadows, everything thats colored black disappears in the background. I had my s24 ultra sitting side by side with my note 20 ultra and the video clarity, contrast and brightness are way better in the note20 ultra. The s24 ultra looks better in paper in terms of brightness nits, but in real life, its inferior to the note20 ultra (i'm not sure for the s21-23). I honestly feel i downgraded my phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 16, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone
on February 1, 2024
Posted by: TRANZCEND3NCE
from Apollo Beach, FL
Expertise:Expert
So far I really enjoy the S24 Ultra. I upgraded from the S22 Ultra mainly for battery life. The battery life has been outstanding so far. I really like the new flat display. I enjoyed the curved display but after using the S24 Ultra for about a week I like the flat display more. Love all the new features. Especially the new AI features. From my own personal perspective I think this is a perfect phone. It does everything I want it to and so much more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone has many software issues and bugs.
on March 13, 2024
Posted by: Shangis
Expertise:Expert
I truly regret getting this phone. Pre-ordered the Galaxy S24 Ultra and it has more software issues and bugs than any phone I've ever owned. If you play mobile games, expect ever game to freeze and force crash every time after a couple minutes playing. If you watch videos on your phone, expect the screen to flicker about a quarter in from the edge in an "L" shape. I could go on. Basically a reskinned Galaxy S22 Ultra with lots of bugs.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 15, 2024
Hi there Shangis,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. Flickering may occur when using Dark mode or Night mode with certain apps. To prevent this issue, make sure to keep your device and app software up to date. Also feel free to take a look at, "Screen flickers when using Dark mode on Galaxy phone" if you would like to help resolve what you have described to be experiencing with your device in regard to your screen flickering. If you have any questions for us after reviewing the provided resources or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/troubleshooting/TSG01208985/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. Flickering may occur when using Dark mode or Night mode with certain apps. To prevent this issue, make sure to keep your device and app software up to date. Also feel free to take a look at, "Screen flickers when using Dark mode on Galaxy phone" if you would like to help resolve what you have described to be experiencing with your device in regard to your screen flickering. If you have any questions for us after reviewing the provided resources or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/support/troubleshooting/TSG01208985/
Written by a customer while visiting Samsung US
Customer Rating
5
The beat sound ever from a cell phone
on February 2, 2024
Posted by: David
Expertise:Intermediate
Everyone keeps talking about the camera and the AI functions but no one has mentioned the sound. It is INCREDIBLE!! I keep handing people my phone while playing music and everyone is blown away at how great it sounds.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever
on May 15, 2024
Posted by: Myka
from atlanta georgia
Expertise:Beginner
The worst galaxy I ever owned. The moisture damage charger is a know issues with these phone. My phones isn't three months old. I'm already having issues.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, May 16, 2024
Hello Myka,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer to make an appointment with them. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Take a moment to review, "Moisture in water-resistant Samsung phone or tablet's charging port" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer to make an appointment with them. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Take a moment to review, "Moisture in water-resistant Samsung phone or tablet's charging port" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra
on February 2, 2024
Posted by: Jake
Expertise:Intermediate
The S24 Ultra is a good phone all around. Cameras are good, s-pen is nice for jotting notes, and the flat screen is a nice welcome. Although, I have 2 complaints. 1 is that the screen seems washed out when on the lock or home screens. All apps appear to be fine. Number 2 is the new gestures. I thoroughly enjoyed the hidden gestures on the S23 Ultra and S10. With the S24 Ultra, I often find the back and multi app view gestures to interfere with daily use. Specifically, when trying to write a note, the back gesture keeps getting triggered no matter the sensitivity. It would be nice to go back to the hidden, standard layout of previous generation of Samsung phones.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US