Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Poor display, video and picture quality
on March 10, 2024
Posted by: Galaxy
from NY
Expertise:Expert
Very poor display and video quality. The quality also makes it damaging to eyes. All video streaming on any platform is blurry, YouTube, FB, Instagram etc. Overall screen display is very faded. My opinion phone wasn't ready to be launched and no update has fixed the issue as of yet. I compared the Food 4 next to is showing the exact same things and the food wowed my eyes of how clear the difference was, it shows way better with general settings while Samsung came out with an update for extra settings on the S24Ultra to adjust and the quality is still the same, very poor
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 11, 2024
Aloha Galaxy,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. For your convenience, I have linked your device manual below for your records so that you may easily customize your settings and features to your liking. If you have any questions after reviewing the resources that have been provided or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. If your photos and videos are blurry or poorly exposed, take a look at "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. For your convenience, I have linked your device manual below for your records so that you may easily customize your settings and features to your liking. If you have any questions after reviewing the resources that have been provided or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
1
Washed out!
on February 22, 2024
Posted by: Dissapointed
Expertise:Intermediate
The color of the display is awful, it looks like a 20 year old LCD monitor. I have no idea how anyone thought this was a good "feature". Do not buy, I can't return this fast enough.
Response from Samsung USBy Social Commerce, February 23, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I had my old phone back
on March 15, 2024
Posted by: Ti dub
Fake camera no better than my old one, flash weaker, no audio out jack, wish I had my old phone back
Response from Samsung USBy Social Commerce, March 18, 2024
Salutations Ti,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Did you know that you can still use your wired headphones if they plug in via USB-C to listen to your content or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your vibe? Let us know if you would like any further assistance by contacting Samsung Support. We'd be happy to further assist you anytime! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Did you know that you can still use your wired headphones if they plug in via USB-C to listen to your content or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your vibe? Let us know if you would like any further assistance by contacting Samsung Support. We'd be happy to further assist you anytime! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
2
Made with Recycled Material Yet TOO Pricey
on March 6, 2024
Posted by: ThisWillHelpU
If I am upgrading my device to the latest model then its features should be better than my current model but its appearance and screen display should at least be on par with my current model if not better because that is what I will have to see before I use any feature. I loved the S24 Ultra for its appearance which unfortunately should be covered in a phone case. Like the other unhappy reviewers have mentioned the screen display looks low quality because of how the colors are displayed. Maybe because of the recycled materials used to manufacture it or more likely the glass screen may have a tint or maybe they went overboard trying to get the matte finish look on their screen display too. But I hate it. I could not get over this feeling even after a month of owning it. Because of its display I feel so conscious to show its screen to others. One of my above mentioned reasons will be the cause of its low quality display, Samsung, please fix it. I transferred my S24 Ultra files back to my S22 Ultra and now I don't see any color difference between the photos taken on S24Ultra and S22 Ultra, so it is just the screen display. The AI features are not limited to S24s. It is the Android's feature. Not Samsung's.
The features Samsung should never compromise on are;
1) Storage extension
2) It's Edge Screen
3) The charger
4) The screen Display
5) Front and rear cameras and camera features
Unless Samsung is trying to upgrade them with better features but not with the intention of cost cutting. If you are cost cutting then you should bring down the product price too. Otherwise it is not a fair deal nor ethically right.
1) Storage extension
2) It's Edge Screen
3) The charger
4) The screen Display
5) Front and rear cameras and camera features
Unless Samsung is trying to upgrade them with better features but not with the intention of cost cutting. If you are cost cutting then you should bring down the product price too. Otherwise it is not a fair deal nor ethically right.
Response from Samsung USBy Social Commerce, March 6, 2024
Hi there,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Just to clarify, our Galaxy AI features are not currently available outside of our Samsung devices. With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Take a look at our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings and features. We offer the S24 Ultra in 256GB, 512GB, and 1TB. If you find yourself in need of additional storage for your content, cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive are available. "Manage storage on your Samsung Galaxy phone" has more information available, if you're interested. Due to Galaxy users making sustainable choices in their daily lives to promote better recycling habits, we want to minimize the impact our products have on the environment as well. Wall chargers and adapters are sold separately. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. If you would like any further assistance after updating your device and reviewing the provided resources, feel free to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not already done so. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Just to clarify, our Galaxy AI features are not currently available outside of our Samsung devices. With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Take a look at our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings and features. We offer the S24 Ultra in 256GB, 512GB, and 1TB. If you find yourself in need of additional storage for your content, cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive are available. "Manage storage on your Samsung Galaxy phone" has more information available, if you're interested. Due to Galaxy users making sustainable choices in their daily lives to promote better recycling habits, we want to minimize the impact our products have on the environment as well. Wall chargers and adapters are sold separately. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. If you would like any further assistance after updating your device and reviewing the provided resources, feel free to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
The future is here with S24 Ultra!
on February 1, 2024
Posted by: PKvictory
from 07470
Expertise:Expert
Excellent phone with sturdy design and fantastic AI features that are easy and natural to use!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All that....Yeah it is!!!
on March 14, 2024
Posted by: Raven11kilo
from Jonesboro, AR
Expertise:Intermediate
Had my new S24 Ultra for about a week now the upgrades are clear over previous models with outstanding performance, amazing camera, incredible sound, and AI makes picture editing a breeze.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Need a new phone
on February 23, 2024
Posted by: Ton Ton
from Colorado springs Colorado
Expertise:Beginner
I need a new phone this one doesn't working right at all 😭😭😭😭😭
I would recommend this to a friend!
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, February 26, 2024
Good day Ton Ton,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any details available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device when you have the available time. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any details available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device when you have the available time. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
AI and photos
on February 3, 2024
Posted by: Mslynng
from Cumming, GA
Expertise:Expert
I absolutely love my new Samsung S24 Ultra!! The AI is fabulous and the photos are so sharp and clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US