Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5 out of 5
4.5
(184 Reviews)
Open Ratings Snapshot
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product. 
(
79 out of 88
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Perfect features!
on January 1, 2025
Posted by: Liam
from Nebraska, NE
Expertise:Expert
I bought this two month ago and am so happy that I did! Very great!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Smooth
on January 4, 2025
Posted by: Randy
Had mine a year. Not bad...lol
It did overheat occasionally 🙄
Response from Samsung USBy R&R Team, January 8, 2025
Hey Randy, thank you for sharing your experience with your Samsung Galaxy S24 Ultra with us. We are thrilled toh ear you have b een pleased with your phone for the past year. We have provided a link to an article to help you in those instances you mention the temperature being higher than expected. We have also shared a link to the Samsung Support Team if you have any questions or continue to experience this matter. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent camer
on January 4, 2025
Posted by: Cristina
from Ca
Verified Purchase:Yes
I love my new cell phone, easy to use, perfect size, I love the camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hey Cristina, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the inital use of your new device. We hope you have found plenty of time to explore the full capabilities, especially the Galaxy AI features like Live Translate, Note Assist, and Generative Edit. We have provided a link below to the full device manual to assist you in this exploration at your convenience. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worked great for a week !
on January 12, 2025
Posted by: Paul_R
Verified Purchase:Yes
Phone worked great for about a week. Then if got an automatic update and went on the fritz.
I got a special discount because I bought it around Christmas, but I was forced to return the phone, then they wanted me to repurchase it, but i lost the discount. Ridiculous
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, January 13, 2025
Hey Paul_R, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how frustrating it is to have a new device that is not functioning as intended or expected. Without knowing the specifics of the changes that have occured since your update, we have provided a link to the Samsung Support Team to offer one on one troubleshooting assistance. We also have a range of articles and troubleshooting guides to help you at your convenience as well. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
5 stars
on January 12, 2025
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Awesome experience buying my phone on Samsungs official website..love the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2025
Hi Jason, thank you for your feedback on your Samsung Galaxy S24. We love hearing that not only are you loving your new phone, but also had a great purchasing experience with us. We have provided a link to the complete manual for your device to help you fully discover the features of Galaxy AI and other capabilities of your new phone. We have also shared a link to the Samsung Support Team to answer any questions that may arise along the way as you continue to use any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 Ultra
on January 16, 2025
Posted by: Evan
from New York
Expertise:Intermediate
Verified Purchase:Yes
Phone came very quick, set up was very easy. Everything went smooth, love the phone and it was a great price. No complaints.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 17, 2025
Hey Evan, thank you for sharing your feedback onyour Samsung Galaxy S24 Ultra. We are over the moon to hear how pleased you are with the inital setup and usage of your new phone. We have provided links to help you further discover and maximize your experience including the full manual for your device and the Samsung Support Team. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy owner
on January 25, 2025
Posted by: James
from California
Expertise:Expert
Verified Purchase:Yes
Great phone.I only wish I had waited 2 month. I may have bought the S25 instead. But, it's fine.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exelente
on March 4, 2025
Posted by: Candy vallecillo
Verified Purchase:Yes
Muy buen producto exelecte lo recomiendo
Simple mente esperfecto
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Showing 177-184 of 184 results 
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