Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.5
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
138
4 Stars
20
3 Stars
10
2 Stars
5
1 Star
11
90%of customers recommend this product.
(
79 out of
88)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Absolute Mastery!
on December 16, 2024
Posted by: Jason2104
love all there is about the Ultra like I loved the Note Series
This the most useful function based phone with also the most features and oozes impeccable quality.
This the most useful function based phone with also the most features and oozes impeccable quality.
Response from Samsung USBy R&R Team, December 19, 2024
Hi Jason2104, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are so thrilled to hear how much you have loved all of the Samsung phones you have had and that your new device is not exception. We have shared a link to the full device manual to help you further discover the full capabilities including the new Galaxy AI features. We have also provided a link to the Samsung Support Team to answer any questions you may have in the future. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on March 14, 2024
Posted by: MsPsces54
from Memphis Tennessee
Expertise:Beginner
Still learning how to work it. I love the way how it take pictures
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I miss my AUX port!
on February 24, 2024
Posted by: MissinS10
My poor S10 had about had enough, so I upgraded for this and I'm wondering what happened to eye comfort shield? It's a joke in comparison, no matter how I try to adjust it there's no contest to the s10's blue light filter. Next up, I can no longer set a notification sound for texts unless I go through each individual conversation. For all this artificial intelligence it seems some user friendliness went out the window. Speaking of AI it's really annoying to go to my contacts and see "find chat bot" at the top of the list. I'm not ever in my contacts looking for chat bots, it seems silly. Finally, my s10 took amazing pictures, this seems to as well but personal preference maybe, I think it all looks too sharp and as other's have said, the colors are not vibrant. Talk about buyers remorse, trying to stick it out though.
Some up sides are a great battery life, the phone is comfortable to hold, it's snappy wirth response times.
Some up sides are a great battery life, the phone is comfortable to hold, it's snappy wirth response times.
Response from Samsung USBy Social Commerce, February 26, 2024
Hi there MissinS10,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding your Eye Comfort Shield feature and without being able to ask you and follow up questions, reaching out to Samsung Support to troubleshoot your device may be beneficial. For your convenience, I have linked your device manual below for your records and easy access. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Navigate to Settings->Advanced Features->Advanced intelligence, and then turn on the switch by Process data only on device. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. Take a moment to review, "Adjust color settings on your Galaxy phone" to adjust your color setting manually to achieve those vibrant colors that you're seeking. Let us know if you have any questions by contacting Samsung Support afterwards. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00063051/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding your Eye Comfort Shield feature and without being able to ask you and follow up questions, reaching out to Samsung Support to troubleshoot your device may be beneficial. For your convenience, I have linked your device manual below for your records and easy access. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Navigate to Settings->Advanced Features->Advanced intelligence, and then turn on the switch by Process data only on device. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. Take a moment to review, "Adjust color settings on your Galaxy phone" to adjust your color setting manually to achieve those vibrant colors that you're seeking. Let us know if you have any questions by contacting Samsung Support afterwards. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00063051/
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, AI features are amazing!
on February 2, 2024
Posted by: LuvSamsung4ever
from Fort Wayne, IN
Expertise:Expert
I bought this phone on pre-order, and let me say first, that this phone is very powerful and fast! I love the sleek look and feel of the phone overall, and it is very appealing to the eye. So far so good, OTHER THAN one main flaw that I have noticed. There is no change when toggling the screen settings to VIVID. It does not change the colors what-so-ever, and the colors appear somewhat washed out compared to the S21 Ultra, S22 Ultra, and the S23 Ultra. Other than the no vivid mode for the display, I would've rated this 5 out of 5 stars. As soon as there is an update to fix this (I'd SURELY hope so), then I will update this review accordingly.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
screen mura/grain issues
on February 17, 2024
Posted by: justarandomdude
from California
Expertise:Intermediate
I have experienced the dreaded mura/grain display issues that happen with darker colors/low brightness. I don't notice it as much at higher brightness but still subtly there depending on what colors are on screen and it is highly noticeable when I put the brightness down at night and turn on eye comfort shield. Really disappointed as I upgraded from a note 8 and was really excited for a new phone after 4-5 years. Going to wait and see how samsung handles this mess.
Response from Samsung USBy Social Commerce, February 20, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
1
Warning: Fast charge does not work. 0/5 stars.
on March 9, 2024
Posted by: SomeGuy
from WA, USA
Expertise:Expert
Fast charging is broken. If enabled, it cannot maintain a constant charge and act like it's being plugged in, unplugged, and plugged in again; essentially not charging at all. I tried multiple phones and none work correctly. Software update does not seem to help. Seems this is a widespread issue looking at other user experiences. I would give negative stars if I could for wasting my time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, March 11, 2024
Hello SomeGuy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out, "Galaxy phone or tablet will not charge" to conduct some quick troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you would like any additional assistance afterwards if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out, "Galaxy phone or tablet will not charge" to conduct some quick troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you would like any additional assistance afterwards if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and last long charge
on March 14, 2024
Posted by: Lt red
from SanAntonio, Tx
Expertise:Intermediate
yellowish color gets your attention with its looks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra 24ulta
on February 28, 2024
Posted by: Csmooth14
from .Michigan
Expertise:Intermediate
I bought this 3 months ago and I'm please with it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US