Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Average customer rating
3.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
15
4 Stars
9
3 Stars
5
2 Stars
7
1 Star
11
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Customer Rating
5
Great features awesome phone
on September 3, 2023
Posted by: Luv2vixen
from New York
Expertise:Intermediate
I literally love my s23 coming from iPhone to Android is the best decision I ever made and I don't regret it I love this phone so much also because my best friend doesn't do iPhone and I want to be able text her and facetime on Google meet so definitely a 10/10 purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on September 21, 2023
Posted by: Loveducky
from New York
Expertise:Beginner
So I'm coming from iPhone 13 pro and I hate my iPhone 13 pro so much that I definitely to change back to android best decision I ever made this phone is great has cool features Apple will never have honestly definitely 10/1000 recommended purchasing this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Size!
on October 22, 2023
Posted by: Mac N
from Niagara falls
Expertise:Expert
Bought this recently after having huge phone. This is a perfect size
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I been loyal to Samsung but now..
on November 19, 2023
Posted by: Alima
Expertise:Intermediate
I brought this in Aug and back is cracked! I took my case off to clear charging port and noticed my back is cracked! I had this same issue with my s20 but it fell in the bathroom and screen cracked after using it for leas than 3 months. These phones cost too much for the quality to be as such. On top of that, I am not sure how we are in this day and age and you can't send a video if it's not trimmed and it's only a few seconds! When I receive videos the quality is horrible! One shouldn't need to use Whatsapp to see a 20 second video.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 24, 2023
Howdy Alima,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! You can edit videos stored on your device. From Gallery, tap Pictures. > Tap a video to view it. > Tap Edit to use the following tools > Audio: Adjust the volume levels and add background music to the video. > Play: Preview the edited video. > Trim: Cut segments of the video. > Transform: Rotate, flip, crop, or make other changes to the overall appearance of the video. > Filters: Add visual effects to the video. > Tone: Adjust the brightness, exposure, contrast, and more > Decorations: Add text, stickers, or hand drawn content. > More options: Access additional editing features. > Revert: Undo the changes applied to restore the original video. > Tap Save, and then confirm when prompted. For your convenience, I have included a link below that contains your device manual so that have a copy of your settings and features that are applicable for your Galaxy S23. Please do not hesitate to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. We're always here to assist you in every way that we can! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! You can edit videos stored on your device. From Gallery, tap Pictures. > Tap a video to view it. > Tap Edit to use the following tools > Audio: Adjust the volume levels and add background music to the video. > Play: Preview the edited video. > Trim: Cut segments of the video. > Transform: Rotate, flip, crop, or make other changes to the overall appearance of the video. > Filters: Add visual effects to the video. > Tone: Adjust the brightness, exposure, contrast, and more > Decorations: Add text, stickers, or hand drawn content. > More options: Access additional editing features. > Revert: Undo the changes applied to restore the original video. > Tap Save, and then confirm when prompted. For your convenience, I have included a link below that contains your device manual so that have a copy of your settings and features that are applicable for your Galaxy S23. Please do not hesitate to reach out to Samsung Support if you would like any further assistance or if you have any questions for us. We're always here to assist you in every way that we can! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Moving backwards not forwards, disappointing
on November 19, 2023
Posted by: Ac95
from Denver Colorado
Expertise:Intermediate
I've had galaxies since they came out. How is it that they're actively moving backwards in the ease of use and technology. The only upgraded item is the camera, barely. If I misspell one word it highlights the last 2 words and is impossible to change the spelling without completely erasing the word and retyping. Group messaging- there used to be a slider that you could turn from individual to group. Now you have to go into the full settings for your messages and turn it how you want it everytime you're in a group char. The battery is worse than my 21 plus. It glitches out more than my 21 plus. It logs me out and forgets all my passwords and I'm terrible about remembering my passwords. So I have to reset everything every month to set up the biometrics. Seriously what are yall doing over there. This is absurd. How is a 3 year old phone better than a brand new one.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 24, 2023
Hello Ac95,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that if you misspell a word or two when you're writing a text, you can hold your finger down on your screen and drag it to the right or left to correct your mistake without having to delete the entire work altogether? Pretty cool, right? In regard to sending group messages, you can create a group message and type names, phone numbers, emails, or you can just click to add their names from your contacts. For your convenience, I have linked a few articles for your review to help resolve what you may be experiencing with your Galaxy battery titled, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. For your convenience, I have also included a link to your device manual below for your records to help you customize your settings to your specifications. If you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00062630/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that if you misspell a word or two when you're writing a text, you can hold your finger down on your screen and drag it to the right or left to correct your mistake without having to delete the entire work altogether? Pretty cool, right? In regard to sending group messages, you can create a group message and type names, phone numbers, emails, or you can just click to add their names from your contacts. For your convenience, I have linked a few articles for your review to help resolve what you may be experiencing with your Galaxy battery titled, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. For your convenience, I have also included a link to your device manual below for your records to help you customize your settings to your specifications. If you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00062630/
Written by a customer while visiting Samsung US
Customer Rating
4
Stupid screenshot
on December 4, 2023
Posted by: Luna
from Merritt island fl
Expertise:Intermediate
I love my phone all except for the screenshots. It takes 50 times for it to register the fact that I'm trying to take a screenshot. It's so annoying I liked the way it was before. I don't know how such a stupid technique made its way through, but I would love it changed back.
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Biometrics suck
on December 9, 2023
Posted by: Pippi
Expertise:Expert
I bought this phone in april, while the camera quality is great, the biometrics suck. Be prepared to enter your passcode all the time because it wont recognize your face or finder print 90% of the time.
I would recommend this to a friend!
Features
2
Performance
4
Design
4
Value
4
Response from Samsung USBy Social Commerce, December 11, 2023
Hi Pippi,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password. The SmartThings Find site can also help you unlock your device. When you have some free time in your day, please take a look at the Samsung article titled, "Unable to unlock Galaxy phone or tablet's screen" for some tips on unlocking your phone with SmartThings Find. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. To check for common issues with fingerprint recognition on your phone, please glance over the Samsung article titled, "Samsung phone is not recognizing fingerprints." If you would like any further assistance, please do not hesitate to reach out to Samsung Support when you have the availability in your schedule. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password. The SmartThings Find site can also help you unlock your device. When you have some free time in your day, please take a look at the Samsung article titled, "Unable to unlock Galaxy phone or tablet's screen" for some tips on unlocking your phone with SmartThings Find. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. To check for common issues with fingerprint recognition on your phone, please glance over the Samsung article titled, "Samsung phone is not recognizing fingerprints." If you would like any further assistance, please do not hesitate to reach out to Samsung Support when you have the availability in your schedule. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001570/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 14, 2023
Posted by: Crash
from Colorado Springs, Colorado
Expertise:Beginner
I've had my fe for 1 month and it's the best phone I ever had
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US