Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Average customer rating
3.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
15
4 Stars
9
3 Stars
5
2 Stars
7
1 Star
11
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Customer Rating
3
Doesn't match the hype
on August 2, 2023
Posted by: MultiTechPro
from Kentucky
Expertise:Intermediate
Better in some aspects than the phone I replaced but has its own idiosyncrasies. Voice typing is very sluggish and will actually change the word I said to a different word. The phone app will not allow the blocking of all numbers not on my contact list like my Nord N200 did. My custom ringtone for my texts was very difficult to install. The option was hard to find and my ringtone was not in the list accessible to this app even though it was loaded on the phone in another location. Had to go through a lot of extra steps to find and move that ringtone. None of my apps were on my home screen and had to completely rebuild the phone. I even had to load from the Play Store some apps that did not come over. The only major Improvement of this phone over my last phone was because I changed vendors and they have better coverage in the area which is not a credit to the phone but is a credit to the service provider. The phone does not have an earphone jack thus forcing me to buy Bluetooth for private listening, Bluetooth and I do not get along because of the low quality and low longevity of listening devices.
Hugely disappointed considering the hype around how wonderful this phone is supposed to be.
Hugely disappointed considering the hype around how wonderful this phone is supposed to be.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Debra, Social Commerce, August 4, 2023
Greetings MultiTechPro,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid
on April 6, 2023
Posted by: JoeDiBella
from Portsmouth NH
Expertise:Expert
This is the biggest waste of money I have ever spent. Worse then previous samsung notes. The internet constantly disconnects changing from 5g to wifi, this just stalls everything and stops you from what your doing. The screen is unresponsive and the curve is pointless. Avoid this piece of junk!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 7, 2023
Hi Joe... Thank you for your review of the Samsung Galaxy S23. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Please reach out to Samsung Support, and or our warranty department for assistance as needed. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Last samsung I'll ever purchase
on April 25, 2023
Posted by: Squrrell
I will never buy a Samsung phone again. The ads just randomly pop up and samsung internet will pop up when I'm just trying to make a phone call.
Response from Samsung USBy Bethany, Social Commerce, April 26, 2023
Hello Squrrell... Thank you for your thoughts on the Samsung Galaxy S23. We value your input as we continue to lead the charge on innovation. I've attached a link that should help with the pop ups you've experienced. Also below is the link to Samsung Support. Please feel free to reach out if we can offer any further assistance. Thank you for being a valued customer. -Bethany
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone
on April 19, 2023
Posted by: KayDee
from Puyallup Washington
Expertise:Intermediate
Don't waste your time. This is a peace of garbage phone. It does not hold a charge. It's software keeps wanting people to create an account and it won't stop. Omg worst phone. Unfortunately I am stuck with this thing for 23 more months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 20, 2023
Hi KayDee... Thank you for your feedback on the Samsung Galaxy S23. We never want our customers to feel as if they’ve had a less than idea experience. Your input is valuable as we strive to innovate and improve on our product design and functionality. I've attached a few links that should help with your device not holding a charge, as well as some to help with its battery. Please feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging
Galaxy phone or tablet will not charge (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Galaxy phone or tablet is not staying on or charging
Galaxy phone or tablet will not charge (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap phone.
on June 1, 2023
Posted by: jeremy
Do not get this phone i had it for about 4 months and something inside came loose and a makes a cheap plastic sound to it. this phone is not cheap and this should not happen.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey Jeremy, we appreciate your feedback on your Samsung Galaxy S23. We would be more than happy to help you with the sound you mentioned in your device. We would need a little more information about where the sound is coming from and anything else that may have occurred. We have provided a link to the Samsung Support Team and manufacturer warranty for your convenience. We appreciate you being a Samsung customer and are here to assist you in any way we can. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Messages
on June 5, 2023
Posted by: Long time customer
Love the phone but there is one important feature Samsung should address. The phone should be able to send an audible notification when someone texts you while you still have their conversation as the last one opened. If I leave messages on that person's chat, and the phone's on standby, if that person texts again, the phone won't make an audible notification. I have switch back to the messages home page every time to get the notification.
Written by a customer while visiting Samsung US
Customer Rating
3
Headphone jacks - where did you go??
on March 14, 2023
Posted by: Lisa S
from Chicago
Expertise:Intermediate
Don't understand why there is no jack on the new phone, I get it - you want us all using cordless earbuds - but its ridiculous, not all of us like this option!! Some of us old people are a bit old school.
I would recommend this to a friend!
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 22, 2023
Hi Lisa S, thank you for your feedback on your Samsung Galaxy S23. If you are looking to use wired headphones with this device, we do have available a USB-C to headphone jack adapter to plug in to the charging port of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on November 23, 2023
Posted by: Sarah
from Kansas City
Phone immediately started having overheating problems. I traded it for a new one thinking mine was defective and the 2nd one has overheating problems too. Brand new phones shouldn't already be having problems.
Performance
1
Response from Samsung USBy Social Commerce, November 24, 2023
Greetings Sarah,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would extend additional coverage protection to your devices? This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature. For your convenience, I have included a link below containing an article titled, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device in tip top shape. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support when it is most convenient with you. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would extend additional coverage protection to your devices? This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature. For your convenience, I have included a link below containing an article titled, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device in tip top shape. If you would like any additional assistance, please do not hesitate to reach out to Samsung Support when it is most convenient with you. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US