Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Average customer rating
3.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
15
4 Stars
9
3 Stars
5
2 Stars
7
1 Star
11
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Customer Rating
3
Great Features/Low Sound
on May 1, 2023
Posted by: Kay K
from Chester pa
I traded in my earbuds and S10 for the earbuds 2, S23 and just got the newest watch. Im disappointed bc i love to get my cardio in (this is the reason i purchased the watch & upgraded the earbuds). The sound from this phone is overall (not as loud as the S10 @ all) & when on speaker its average sound/basic. When connected to the new earbuds its extremely low overall. I tried my old samsung earbuds w my S10 i didnt have this problem at all with the noise they're loud. But this duo together its horrible. I kinda regret spending money like this, i wish i would've kept my older models. However; other than that the phone is great!
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 2, 2023
Hey there Kay K, thank you for your feedback on your Samsung Galaxy S23. We completely understand the desire to be fully immersed in your media during an intense workout. Without knowing what media app you are using, we recommend reaching out to the Samsung Support Team for troubleshooting assistance with the volume of your device. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
I do not reccomend
on May 3, 2023
Posted by: Seren
from Texas
Expertise:Intermediate
This phone has No Aux cord outlet, No power button, just a Bixby and Volume button and this battery dies way way quicker than my Galaxy A20. This battery takes 2 hours to charge and 1 hour to die.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 4, 2023
Hi there Seren, thank you for taking time to share your thoughts with us on your Samsung Galaxy S23. We understand having a new device can take some getting used to, especially adjusting the settings to sut your needs. With regards to turning the device off and on, the current settings require you to swipe down from the top twice for the power button to appear, you can also adjust the settings so that the side button does not take you to Bixby but does power off and on the device if you would like. We have included the full product manual to help you make the adjustments necessary to best align the device to your needs. If you prefer wired headphones to bluetooth headphones, we do have available adapters that will allow you to use your USB-C charging port as an auxiliary port for headophones and other uses. We have also attached a link to the Samsung Support Team who can offer further assistance or answer any questions you may have regarding your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on May 5, 2023
Posted by: cburger
from Southaven Mississippi
Expertise:Intermediate
I would recommend this phone to anyone . I love the features. The pictures are great. It's not too small or too big. It's also lightweight and easy to handle.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Luv this phone
on May 26, 2023
Posted by: Picky shopper
from Lakeland, Fl.
Expertise:Intermediate
I got this phone after trading in my Galaxy s22 iltra. I have small hands and this is the perfect size for me. Very easy to use and the colors are perfect. I would recommend this phone to anyone who desires speed, longevity between charges, small size, and great price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost excellent! Just needs some minor changes.
on June 9, 2023
Posted by: AriBobby
from Colorado
Expertise:Intermediate
I am a decade long user of Samsung phones. Ilove almost everything about them. However, I have some requests for future phones. #1 - Please get rid of the curved glass. It's an absolute nightmare to protect and doesn't serve any purpose. #2 - On the keyboard, instead of a return button for shifting down a line, could you make it a send, enter, OK, submit, or something of the sort button, please? Or at least add an option. Idk if in the only one who accidentally presses the return button when finishing a text thinking is the send button but it's frustrating. Other than that I love my new Samsung galaxy S23 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Screen marks
on June 23, 2023
Posted by: Natcrew
from Las Vegas
Expertise:Intermediate
I love it, but the screen quality it's not the same. This is what happened, i took my S23 with me, while i was shaving and washing my face, water bulbs and shaving cream, felt on the screen. The water marks can't go away. I tried alcohol and other cleaning screen solutions, none worked. All marks are on the screen
This didn't happen with all my Samsungs i had before. Sorry for my English, i tried to explain as best as possible.
This didn't happen with all my Samsungs i had before. Sorry for my English, i tried to explain as best as possible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone!
on July 16, 2023
Posted by: Melody
from Portland, OR
Expertise:Intermediate
Coming from the Samsung Galaxy A52 5g, the S23 is a major upgrade! Better camera, better battery, & also, just a better looking phone in general. The night mode on this camera is way better than what i was working with on my old phone. I also love the smaller size! I was never a fan of the huge screens. Too big for my small hands. I can handle the S23 with one hand! It fits in my pocket and because it's smaller, i don't feel like i'm going to drop it all the time. The screen refresh rate is way faster. the screen is way brighter and more vivid in color. the picture quality is sharper and more vibrant. My only regret is waiting so long to upgrade. Upgrading from the A series was definitely worth it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S21 was better
on September 3, 2023
Posted by: Theguy
from Aumsville, OR
Expertise:Intermediate
I've had this phone for about 3 weeks. And the voice text is trash compared to my twenty one. Stop timer is awesome but i'm overwhelmed I am not very dressed whatsoever
Response from Samsung USBy Debra, Social Commerce, September 4, 2023
Salutations Theguy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" for some easy troubleshooting steps that you can do in the privacy of your home. If you would like further assistance afterwards, please do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" for some easy troubleshooting steps that you can do in the privacy of your home. If you would like further assistance afterwards, please do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Written by a customer while visiting Samsung US