Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Average customer rating
3.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
15
4 Stars
9
3 Stars
5
2 Stars
7
1 Star
11
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Customer Rating
2
Glass is terrible
on November 1, 2023
Posted by: Emily
The glass on this phone breaks and chips at the slightest touch. I put it in my purse first day and when I took it out, there were two corners chipped.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, November 2, 2023
Hello there Emily,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. That is one of our highest priorities. Please feel free to reach out to Samsung Support if you would like further assistance or if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink into the speakers, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired helps you get back to what you love doing most in life. That is one of our highest priorities. Please feel free to reach out to Samsung Support if you would like further assistance or if you have any questions for us. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Lacks important equipment.
on May 12, 2023
Posted by: Joey
from kentucky
As with most other models this phone lacks an SD slot and an integrated headphone jack both of which are standard equipment that all phones should have.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 16, 2023
Hey there Joey, we appreciate you reaching out to us to share your thoughts on your Samsung Galaxy S23. We completely understand your desire for some of the amazing features that may have first attracted you to Samsung devices. However, you are still able to use wired headphones if you desire and expand the storage capacity of your device through digital means. A USB-C to headphone jack adapter makes using your wired headphones as easy as before. If you are finding you need more storage space, we have included a link to the Samsung Support Team who can assist you in ascertaining the best digital storage option and how to go about doing the set up. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The built-In mic is garbage.
on October 30, 2023
Posted by: Damian
from Nebraska
Expertise:Intermediate
The quality of the built-in mic is garbage compared to past models. It sounds muffled which creates problems for phone convos, speech to text and recorded messages.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 31, 2023
Howdy Damian,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Check out the article that I have linked below titled, "Microphone issues with Galaxy phone or tablet" for some helpful troubleshooting steps that you can take to help resolve what you are experiencing with your microphone. Please do not hesitate to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Check out the article that I have linked below titled, "Microphone issues with Galaxy phone or tablet" for some helpful troubleshooting steps that you can take to help resolve what you are experiencing with your microphone. Please do not hesitate to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Written by a customer while visiting Samsung US
Customer Rating
2
Junk It gives me nothing but trouble.
on April 8, 2023
Posted by: None
this phone is garbage.
I wished I would have never traded for it. I hate so many things about it. I am not phone smart and this thing makes me feel even stupider.
I wished I would have never traded for it. I hate so many things about it. I am not phone smart and this thing makes me feel even stupider.
Response from Samsung USBy Bethany, Social Commerce, April 11, 2023
Hello... Thank you for your input on the Samsung Galaxy S23. I've attached some videos from our YouTube channel that should help you become better acquainted with your new device. Please reach out to Samsung Support, also below, for additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung Care is here to help! | Samsung US - YouTube
Use Wireless power sharing to charge your device | Samsung US - YouTube
Connect your Galaxy device to Bluetooth | Samsung US - YouTube
Customize your Galaxy phone’s look with color palette and wallpapers | Samsung US - YouTube
Record videos in 8K on your Samsung Galaxy S23 series phone | Samsung US - YouTube
Create widget groups by Stacking them on your Galaxy phone | Samsung US - YouTube
Take night-time selfies in the dark on your Galaxy S23 series phone | Samsung US - YouTube
Launch your favorite apps faster with the Smart Suggestions widget | Samsung US - YouTube
smsng.us/Samsung-Support
Samsung Care is here to help! | Samsung US - YouTube
Use Wireless power sharing to charge your device | Samsung US - YouTube
Connect your Galaxy device to Bluetooth | Samsung US - YouTube
Customize your Galaxy phone’s look with color palette and wallpapers | Samsung US - YouTube
Record videos in 8K on your Samsung Galaxy S23 series phone | Samsung US - YouTube
Create widget groups by Stacking them on your Galaxy phone | Samsung US - YouTube
Take night-time selfies in the dark on your Galaxy S23 series phone | Samsung US - YouTube
Launch your favorite apps faster with the Smart Suggestions widget | Samsung US - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Company Portal for work will not add the device
on March 18, 2023
Posted by: Kimmy
from Pompano Beach,FL
Expertise:Intermediate
Have the Ultra 23 its great hone frustrating I can not get into the Company Portal online work portal we have tried everything my IT department said several people within our company have this issues they are doing research as to why Samsung is blocking it I had this phone for only one 1 week now , most likely returning it in the next few days I must have the Company profile on it with email teams ect.. I hate it but will need to get another phone maybe a Iphone . Company Portal for work will not add the device
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is AWSOME
on March 18, 2023
Posted by: MJLOVES
I love love SAMSUNG PRODUCTS.I BOUGHT MY PHONE SPECTRUM.I REALLY,REAĹLY. WOULD LOVE TO TRADE MY PHONE IN FOR A S23 SAMSUNG DEVICE.I HOPE I CAN.I JUST GOT THIS PHONE LAST MONTH.BUT, I REALLY WOULD LOVE THE S23.WILL SEE
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on March 23, 2023
Posted by: Wdaver55
I've got the S20 & I believe that the S23 will be even better.
Written by a customer while visiting Samsung US
Customer Rating
4
Great except to access voicemail
on March 30, 2023
Posted by: Moman123
from Denver
Expertise:Intermediate
Overall very happy. One big problem, the Visual Voicemail is only accessible through the phone app, recent apps search or notifications. There is no icon to put on the home page.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US