Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Average customer rating
3.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
15
4 Stars
9
3 Stars
5
2 Stars
7
1 Star
11
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Cream
Customer Rating
1
Terrible battery life
on May 30, 2023
Posted by: Kena
I traded in a j7 from 2015 for the new s23. My j7 had better battery life than the s23. Samsung rants and raves how great the battery is on this phone and it couldn't be further from the truth.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 31, 2023
Hey there Kena, we appreciate you sharing your thoughts with us about your Samsung Galaxy S23. We completely understand how important lasting battery life on your device is to your usage abilities. Without knowing how long you've owned the device, we can say that this device comes standard with an adaptive battery. Over a short period of usage the device will learn your usage habits and make adjustments to the consumption to maxmize the battery life. We have also provided a few links to articles about maximizing the battery life of your device. If all of these do not help resolve your difficulty, we have also provided a link to the Samsung Support Team and warranty information for your device. We appreciate you being a loyal Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Problematic
on October 2, 2023
Posted by: Manor
The worse phone I have ever used. The Samsung is series is terrible amd never had problems on a phone that I have with this one. They keep sending me free replacements because off problems with the new one with the same or more problems. Do not recommend
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, October 3, 2023
Hi Manor,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having details available pertaining to what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support when you have the available time. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having details available pertaining to what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support when you have the available time. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
No headphone jack...
on January 2, 2024
Posted by: S123
Expertise:Expert
Despite all the good things this phone has going for it, the lack of a headphone jack is obnoxious. Now I have to spend more money on a clunky converter if I want to use wired headphones/earbuds?? Very annoying.
Features
1
Performance
5
Design
5
Value
2
Response from Samsung USBy Social Commerce, January 2, 2024
Howdy S123,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Please do not hesitate to contact Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Please do not hesitate to contact Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
yipee
on April 10, 2023
Posted by: frederick jackson
from New York, NY
Expertise:Expert
;) very good thank you very much happy! definetluy tastey 100% would gnaw on again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game Changer
on February 24, 2023
Posted by: efisch
Expertise:Beginner
Upgraded from an older Samsung phone to the new S23 and have been having a blast with the device. The battery last for a decent amount of time and allows for nice game time even when away from a charger. The snapdragon chip is also a huge improvement from the previous exynos chips. Super happy with the phone so far!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Biometrics = garbage
on September 29, 2023
Posted by: Prefersphonesthatwork1
Expertise:Intermediate
This phone has the worst Biometrics I've ever experienced. Neither the face recognition nor the "fingerprint reader" works well. One of the only things I like about this phone, is it smaller size but I can imagine that being off putting for most.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, October 2, 2023
Howdy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. When you have the available time out of your busy day, please take a moment to review the articles that I have linked below for you titled, "Samsung phone is not recognizing fingerprints" and "Use Facial recognition security on a Galaxy phone or tablet" to help you resolve what you have been experiencing with your device. Please do not hesitate to contact Samsung Support if you would like any further assistance afterwards. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00062630/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. When you have the available time out of your busy day, please take a moment to review the articles that I have linked below for you titled, "Samsung phone is not recognizing fingerprints" and "Use Facial recognition security on a Galaxy phone or tablet" to help you resolve what you have been experiencing with your device. Please do not hesitate to contact Samsung Support if you would like any further assistance afterwards. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00062630/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
3
Going backwatds
on April 25, 2023
Posted by: None
It's awfully hard and very irritating to do a screen shot using the buttons or swiping. Neither work easily. Also when entering you passcode, you have to hit ok but didn't have to do this with my s9. Seems to be going backwards in accessibility.
Response from Samsung USBy Bethany, Social Commerce, April 26, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S23. Your feedback is important as we continue to innovate and improve on the design and functionality of our products. In addition to the ways you mentioned, you can also screenshot via Bixby Voice or Google Assistant. I've attached a link that will help you in doing so. Also below is Samsung Support, so please feel free to reach out if we can offer any further assistance. Thank you for being a valued customer. -Bethany
How to take a screenshot on a Samsung phone or tablet
smsng.us/Samsung-Support
How to take a screenshot on a Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
No earbuds Jack's
on September 28, 2023
Posted by: Steve
from Schenectady new york
Expertise:Expert
I purchased 2 phones a S23 and a S23+ our new phone are good except that neither phones have earbuds Jack's. Yes I do own a pair of bose Bluetooth ear buds but when the battery goes dead I have no way to listen to music yes I could buy a 2nd pair why should I. Of the phone had earbuds jack I could still listen to music instead of waiting for Bluetooth to recharge. I would never recommend the phone to anyone 😬
Features
1
Performance
3
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, September 29, 2023
Hello Steve,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US